topic Re: Vertical green line on my screen in Galaxy Note Series

Vertical green line on my screen

Manila1206 — Sun, 10 Sep 2023 20:51:56 GMT

Out of nowhere, my Note 20 Ultra got a vertical green line in the middle of the screen. What is the solution? Can I use my phone for trade in?

Re: Vertical green line on my screen

Glenntech — Sun, 10 Sep 2023 21:00:39 GMT

If you go into the phone dialer app
Dial *#0*#
You get three colour test cards at the top
If the line disappears in these tests
Then you will have an app or theme that's causing the screen issue
If the line is still there in the test cards. Its likely you need to book the phone in for a repair

Re: Vertical green line on my screen

BandOfBrothers — Fri, 15 Sep 2023 04:28:53 GMT

Hi @Manila1206

Unfortunately Samsung may not accept your phone for a Trade In due to it's current status with the green line.

Check the Trade In faqs.

The green line on my phone came about due to a faulty connection between the phone's display and motherboard.

This can only be fixed by a replacement display and ribbon.

Seel support from your most local Samsung Service Centre or call Samsung to arrange to ship the phone to them.

If I can be of any further help then please don't hesitate. Take care. 😎

Re: Vertical green line on my screen

Kashiet — Mon, 20 Nov 2023 17:30:50 GMT

Same issue with my note 20 ultra 5g. I was making video and the phone became very hot and suddenly the green vertical line appeared on the screen and can't be erased.

Re: Vertical green line on my screen

Kashiet — Mon, 20 Nov 2023 17:58:43 GMT

I won't be using Samsung for a long time. My experience with note 20 ultra 5g is very bad. The phone battery do not last and it's not adaptable with basic phone accessories like power banks and power cords. I'll like to try the iPhone.

Re: Vertical green line on my screen

mangeshtandel — Thu, 21 Dec 2023 06:18:18 GMT

i had note 2 working for just 2 1/2 years and suddenly it turned off, this is the problem with samsung. now my samsung m52 did had vertical green line from nowhere while using it. what is this issue? Samsung will never solve it and always ask to replace. i have iphone 7 with so many scratches and falls and still working fine without hassle.

Re: Vertical green line on my screen

PC Saha — Fri, 05 Jan 2024 05:34:52 GMT

Hi Friend,

I'm using Note 20 Ultra. Yesterday while using it, suddenly a green line came on the mobile screen. However, there is no accidental record of my phone. A few days back I updated my mobile's software. Once I contacted the Samsung Call centre in Bangladesh, They advised me to visit Samsung Customer Care. I visited. The customer manager advised me to change the display. And the cost is around 40,000 BDT (400 USD). This is not my problem. This is Samsung-created problem. So, why do I pay for this?? I think we customers should boldly complain to Samsung to take care of this issue otherwise we should stop using Samsung flagship mobile. Please advice your opinions. Thansk

Re: Vertical green line on my screen

Note 20 ultra 5g sg — Thu, 25 Jan 2024 19:01:59 GMT

Is it fixed?

Re: Vertical green line on my screen

PC Saha — Mon, 29 Jan 2024 05:45:58 GMT

No. I visited customer care, but the asked me $ 400 USD to resolve this proble. So. I decided that I'll not use Samsung Mobile any more.

Re: Vertical green line on my screen

Ubanedea — Sat, 02 Mar 2024 23:11:54 GMT

Did it spread because the same thing just happened to my note 20 ultra and was there any fix you found

Re: Vertical green line on my screen

Jeffreytan2901 — Mon, 08 Apr 2024 03:04:39 GMT

updated my phone in late March and today I'm getting this green vertical line appearing on my phone. Anyone has any idea how to solve this or anyone from SG already approach Samsung care?

Note: Never dropped my phone or subject to any form of water

Re: Vertical green line on my screen

vamera — Mon, 15 Apr 2024 11:52:27 GMT

Same happened with my note 20 ultra too. The change happened while I was using my phone.

Re: Vertical green line on my screen

kumaresh R — Fri, 03 May 2024 06:09:03 GMT

I'm using Note 20 Ultra. Yesterday while using it, suddenly a green line came on the mobile screen. However, there is no accidental record of my phone.

Re: Vertical green line on my screen

Mad1no89 — Sat, 04 May 2024 13:39:27 GMT

Hi All,

I have developed the same problem following an update. Samsung Asia had accepted that this was a software problem and offered all Indian customers free repair even outside of warranty. I am sure if we all compile our cases and write to Samsung they will have to follow suit and offer us repairs similar to their Indian counterparts - unless they under value their UK customers.

Re: Vertical green line on my screen

vamera — Sat, 04 May 2024 15:19:18 GMT

Hi,

Can you please share the source of info about where samsung asia had accepted to repair it for free?

The repairing agents are pretty stubborn here 😐.

Thanks

Re: Vertical green line on my screen

Daigo_Castillo — Mon, 06 May 2024 15:10:53 GMT

Same here. I've got the same device, and same problem. OnePlus also has the same problem. But they're giving a free screen replacement. I was wondering why are Samsung not giving it for free?

Re: Vertical green line on my screen

emerson salam — Thu, 16 May 2024 03:38:26 GMT

same issue here..after an update green line appears.

Re: Re: Vertical green line on my screen

STOWERN — Thu, 16 May 2024 12:05:19 GMT

Same with my S21 Ultra 5G following a software update in the UK.

Re: Vertical green line on my screen

Lisaanne1 — Thu, 23 May 2024 10:07:09 GMT

Looks like this is an ongoing issue. I just woke up (May 23, 2024) to a "vertical green line" on the right side of my Samsung Galaxy S20+ 5G.

This seems ridiculous and obvious a "scam" by Samsung to get more money out of people. $400 to fix a no reason it exists (no damage, no indicator of a cause??? Just randomly appears?) vertical green line.

Shame on you Samsung. I agree, class action sounds like a good start.

Re: Vertical green line on my screen

Galaxy Device Owner — Fri, 24 May 2024 01:16:36 GMT

I have the same problem too with my Galaxy Note S20 Ultra 5G! This is so stressful. I have followed the https://www.samsung.com/uk/support/repair/ . It requires me to Master Reset my phone and potentially lose all my data 😞.

Can anyone share if resetting your device fix the problem?