topic Re: White Line on Note 20 Ultra screen in Galaxy Note Series

White Line on Note 20 Ultra screen

uniquehija — Thu, 22 Jun 2023 23:37:26 GMT

I noticed a white line on my Note 20 Ultra screen that doesn't appear on dark backgrounds. Mainly just on white and light backgrounds. What seems to be the problem and how to solve?

Re: White Line on Note 20 Ultra screen

Carlvig — Fri, 23 Jun 2023 05:36:34 GMT

There seems to be an issue with the Note 20 Ultra Oled screen. Not sure if this applies to you, but you may be eligible for a free screen replacement. https://www.sammobile.com/news/samsung-galaxy-note-20-ultra-screen-green-lines-issue-replaced-free/#:~:text=The%20Galaxy%20Note%2020%20Ultra%20user%20has%20now%20confirmed%20that,device%20was%20out%20of%20warranty.

Re: White Line on Note 20 Ultra screen

keith30 — Fri, 23 Jun 2023 07:25:19 GMT

New screen is the answer.

Re: White Line on Note 20 Ultra screen

AndrewL — Sun, 25 Jun 2023 09:47:56 GMT

@uniquehija: Please can you try opening the Phone app > Dial *#0*# into the Keypad > Select Red, Green and Blue from the series of grey tiles. Does the line appear in any of these tests?

Re: White Line on Note 20 Ultra screen

uniquehija — Wed, 28 Jun 2023 23:45:26 GMT

@AndrewL @Thanks for this suggestion. I tried it and the line seems to appear only in the green screen but not in the blue and red. It's just like a hairline.

Re: White Line on Note 20 Ultra screen

AndrewL — Thu, 29 Jun 2023 14:09:16 GMT

@uniquehija: If the line was visible during the screen hardware test, then please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be able to assist you further, and arrange any necessary repairs.

Alternatively, you can arrange the inspection yourself via the Samsung Members app > Support > Other ways to get help > Request service.

Re: White Line on Note 20 Ultra screen

MilanSubedi — Wed, 06 Sep 2023 15:58:23 GMT

Did this happen on your device as you updated ?

I just updated today and got the same as you mentioned, hadnot dropped or had physical damage recently and came out of nowhere