topic No longer have the mob No. I can not verify my account . Help please? in Galaxy Note Series

No longer have the mob No. I can not verify my account . Help please?

zanakakil77 — Sun, 16 Jul 2023 11:28:18 GMT

How do I get help to log back in to my samsung account even though I do not have the mobile number any longer?

Re: No longer have the mob No. I can not verify my account . Help please?

UNKNOWNUSERNAME — Sun, 16 Jul 2023 11:55:56 GMT

contact samsung support directly via their website, and provide them with the info they may ask for.

Re: No longer have the mob No. I can not verify my account . Help please?

AndrewL — Sun, 16 Jul 2023 13:00:10 GMT

@zanakakil77: If you have access to a home computer, then you can change the phone number that is registered to the 2-step verification process on your Samsung account from here. For a useful guide on how to proceed, please take a look at the link below, and scroll down the page until you find the 'PC' steps.

https://www.samsung.com/uk/support/mobile-devices/how-to-change-your-samsung-account-mobile-number-using-two-step-phone-verification/

When you set up 2-step verification, you should also have received a confirmation email containing backup codes, that you can use in the event that you don't access to a mobile phone. With this in mind, please check your email inbox for the relevant email, and explore the contents to find the code(s) you need.