topic Android 13 One UI 5 Internal Storage missing after update in Galaxy Note Series

Android 13 One UI 5 Internal Storage missing after update

cesarcg — Fri, 09 Dec 2022 16:40:42 GMT

I have a Galaxy Note20 which was updated to Android 13 ONE UI 5 last December 4th, everything seem to be fine until different applications started to give different kind of errors, but all of them related to the access to the internal storage, as an example, the Gallery shows an empty image when opening a photo from the gallery, the thumbnails are not affected, the image in WhatsApp are not accessible, the Camera cannot be used as the internal storage is not available, in Files there is no internal storage available.

Tried wiping the cache in recovery mode, also checked the Special Access in Applications and all of them, including Media Storage have access, so far, the only workaround I have is to restart the phone every 3-4 hours.

My last option is to do a Factory Reset in order try to solve this issue, is there anything else I can try?

Re: Android 13 One UI 5 Internal Storage missing after update

Ventor — Fri, 09 Dec 2022 17:54:36 GMT

@cesarcg Hello, perform these steps: go to Settings / Applications, the three points on the top right / Special access / Manage media and activate the check for all these apps.
In the Whatsapp/Permissions options-verify that the Files and media permission is activated. Tell us, regards!

Re: Android 13 One UI 5 Internal Storage missing after update

AndrewL — Fri, 09 Dec 2022 19:18:41 GMT

@cesarcg: Further to the reply by @Ventor, please can you also try Settings > Apps > 3 dots in the top right > Special access > All files access, and make sure that Media is toggled on here.

Re: Android 13 One UI 5 Internal Storage missing after update

cesarcg — Fri, 09 Dec 2022 23:43:03 GMT

Thank you guys but already verified the "All Files Access" in "Special Access", all the applications I have are enabled. This issue happens randomly and affect all applications that make use of the internal storage as it suddenly disappear.

Re: Android 13 One UI 5 Internal Storage missing after update

PaulM1 — Sat, 10 Dec 2022 13:18:53 GMT

Hi there, @cesarcg. Thanks for following these steps. I understand that you've also Wiped the cache partition.

Have you also cleared the cache of the specific apps which encounter this error message?:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

Please let me know whether doing this resolves the matter for you.

Re: Android 13 One UI 5 Internal Storage missing after update

cesarcg — Sun, 11 Dec 2022 11:33:20 GMT

Hello Paul, thanks for your reply, unfortunately the issue affect all applications in the phone, so clearing the cache for every application is going to be a pain, the issue is not related to a specific application but to the Internal Storage, it is better to describe the issue as the phone suddenly unmounting the Internal Storage or the emulated drive, but in any case, I have cleared the cache for the Gallery, Files and OneDrive just to try, I have also unlinked the OneDrive account because of the amount of images I had shared between the Gallery and OneDrive.

At this moment, the only workaround (which is not a solution) that works is to restart the phone every time the issue appears, but it can happen easily three times during the day.

Re: Android 13 One UI 5 Internal Storage missing after update

cesarcg — Sun, 11 Dec 2022 14:03:28 GMT

Well, unfortunately after clearing the cache of some apps the issue appeared again this morning :(, still no solution.

Re: Android 13 One UI 5 Internal Storage missing after update

zimma71 — Mon, 12 Dec 2022 16:25:06 GMT

Joke company

Re: Android 13 One UI 5 Internal Storage missing after update

N1NJATH3ORY — Thu, 15 Dec 2022 09:29:49 GMT

Hard reset try that if that don't fix it sounds like it's hardware failure you will need to take to Samsung repair center

Re: Android 13 One UI 5 Internal Storage missing after update

PaulM1 — Thu, 15 Dec 2022 20:07:39 GMT

Hi, @cesarcg. I'd like to take a look at the errors you are encountering on your phone. Please could you upload a picture or screenshot showing the specific error message (relating to Internal Storage) that shows up?

If that is not possible, please can you list the error messages that you are seeing?

Re: Android 13 One UI 5 Internal Storage missing after update

cesarcg — Sat, 17 Dec 2022 11:56:08 GMT

Hello @PaulM1 , please check the images below, they show the error messages in Spanish as the phone is on this language, but the issue, as this affect the Internal Storage, affects in the same way all the applications that makes use of the Internal Storage like Files, WhatsApp, Camera, Gallery, OneDrive, etc, only restarting the phone fixes it, but I have to restart it easily 3 times in a day:

Also, I had to take the photos from another phone as the screenshots cannot be taken, the 5th image shows the error message in this case.

Thanks.

Re: Android 13 One UI 5 Internal Storage missing after update

PaulM1 — Sat, 17 Dec 2022 14:05:35 GMT

Thanks for sharing the photos, @cesarcg. As you have followed a variety of steps already, I do think that a Factory reset would be the best resolution in this case:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/

As ever, please ensure that you have backed up all of your important data before initiating the reset.

Please let me know how you get on.

Re: Android 13 One UI 5 Internal Storage missing after update

Anonymous User — Fri, 23 Dec 2022 03:18:59 GMT

Turn off ur device > Connect the type C cable to the computer or any data shareing device > press the power button and volume up button and go to boot menu > wipe cache partition and Repair Apps > Reboot System now > its done 👍

Re: Android 13 One UI 5 Internal Storage missing after update

saisachchito — Fri, 23 Dec 2022 16:45:37 GMT

Hi
I'm from India and my phone got updated to One UI Core Version 5.0 / Android 13. I've been facing the same trouble too. Is there any lates fix which anyone could find? This seems to be one of the most useless bugs I've ever seen and it's pathetic to know the phone auto-ejects it's own Mind (the Internal Storage)!

Re: Android 13 One UI 5 Internal Storage missing after update

saisachchito — Sat, 24 Dec 2022 12:37:12 GMT

Hi
I own a Samsung Galaxy F22 in India. My phone got updated to One UI Core Version 5.0 / Android 13 two days ago and I've been facing the same issue. After going through the forums, I learnt that there isn't any other solutions other than to wait for a new update, I went ahead and performed a Data Wipe / Factory Reset as I had the liberty of not losing any files because all my files are either backed-up to Microsoft OneDrive or Google Drive and my phone settings to Samsung Cloud. It's been a few hours since I reset my entire phone and the problem doesn't seem to occurring.
Thanks

Re: Android 13 One UI 5 Internal Storage missing after update

Diesel93 — Sun, 25 Dec 2022 21:35:37 GMT

Hi (From France),

i have exactly the same problem on my Note 20 Ultra 5G since i update to Android 13

every morning even if i put it in secure mode, storage is 0/0

i have to reboot it to have 128/256

Same Probleme with SD 0/0

after reboot 83/256

it is not hardware failure, it's OS's bug i think

Re: Android 13 One UI 5 Internal Storage missing after update

Diesel93 — Sun, 01 Jan 2023 11:14:25 GMT

Only a hard reset solve the problem

It's ok now for me ....

Re: Android 13 One UI 5 Internal Storage missing after update

Hari_SamgA12 — Thu, 30 Mar 2023 16:17:29 GMT

Hi Friends,

Hard reset will erase the data right?

Is there any other way without erasing data?