topic Re: Screensaver Resets Automatically in Galaxy Note Series

Screensaver Resets Automatically

HeyYouGuyzzz — Sun, 01 May 2022 18:05:10 GMT

Starting about a week ago (maybe 2 weeks) the screensaver resets to "Colors" after any interaction. This started right after an update came through. What happens is I use my phone as a clock/alarm next to my bed and when I set the Screensaver to "Clock" I see it as I expect, but if I interact with the phone in ANY way - tap the screen to wake it up, take it off the charger, acknowledge or snooze the alarm, whatever - it resets automatically to "Colors" and stays that way until I go in to settings and change it back. How do I get the screensaver to change to "Clock" AND STAY THERE...?

Re: Screensaver Resets Automatically

FxBr2022 — Sun, 01 May 2022 19:37:49 GMT

Same here. It is very annoying.

Re: Screensaver Resets Automatically

JPires — Tue, 03 May 2022 12:04:12 GMT

Same here!

Re: Screensaver Resets Automatically

AndrewL — Tue, 03 May 2022 12:40:15 GMT

@HeyYouGuyzzz: The Screensaver option (Settings > Display > Screensaver) will only activate when your screen switches off automatically while the phone is charging. I'm not aware of a 'Clock' option, therefore please can you provide a screenshot of your Screensaver settings via the steps above, to give me a better understanding of the issue?

Re: Screensaver Resets Automatically

FxBr2022 — Tue, 03 May 2022 12:46:19 GMT

Re: Screensaver Resets Automatically

HeyYouGuyzzz — Tue, 03 May 2022 15:23:05 GMT

@AndrewL Here is what those options look like, *PRECISELY* as I described above. Every night I have to change it from Colors to Clock and every morning after I cancel or snooze the alarm or interact with the phone in *ANY* way I have to change it back. It does not matter what the choice is, Samsung broke something that does not let our screensaver settings stay as selected by us, the phone's owners - as evidenced by the people commenting here and in other forums saying they are seeing the exact same thing.

Re: Screensaver Resets Automatically

Candi565 — Tue, 03 May 2022 18:08:44 GMT

I have the Galaxy S21 Ultra and experiencing the same issue as everyone else. Something has changed...I never had to constantly change my Screensaver settings 3-4 times a day. It is automatically switching from 'Photo Table' to 'Colors'. It is changing automatically and it is very, very annoying!! Please fix this issue(s).

Re: Screensaver Resets Automatically

AndrewL — Tue, 03 May 2022 18:09:50 GMT

@HeyYouGuyzzz: I'm still a little confused by the addition of the Clock option, as the screenshot provided by @FxBr2022 shows Chronus Pro instead. Have you downloaded any third party apps or widgets to enable the Clock screensaver? If so, have you tried checking for any available updates for the app/widget to see if this resolves the issue?

Next time the issue occurs, please send us an Error Report with accompanying System Log Data via the Samsung Members app on your device. To do this, please head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

Re: Screensaver Resets Automatically

Candi565 — Tue, 03 May 2022 18:23:00 GMT

@AndrewL ...why do you keep stating that you are confused. Everyone is telling you the same issue they are having and you keep going around the question. We are all saying that our Screensaver is changing automatically, whereas we did not have this issue before. I have had my phone for over a year and never had any issues with the screensaver changing automatically until the last update. Please take this issue to someone that can analyze what is going on and help your Samsung customers. We are all saying the same thing and we do not know each other. Thank you!

Re: Screensaver Resets Automatically

AndrewL — Tue, 03 May 2022 18:30:25 GMT

@Candi565: My apologies. If you are being affected by the same issue, then please send an Error Report by following the steps in my previous post, so our team of experts can take a closer look at this for you.

Re: Screensaver Resets Automatically

Candi565 — Tue, 03 May 2022 18:47:54 GMT

Sure

Re: Screensaver Resets Automatically

HeyYouGuyzzz — Tue, 03 May 2022 19:15:03 GMT

@AndrewL OR instead of waiting for everyone to do your job for you, we have provided you with step-by-step instruction on how to reliably repeat the error. Isn't this your job? To take customer reports of issues and relay them along with the information provided, especially when it is thoroughly documented.

Re: Screensaver Resets Automatically

AndrewL — Tue, 03 May 2022 19:24:09 GMT

@HeyYouGuyzzz: I am unfortunately unable to escalate your issue from this position. I do understand that it isn't ideal, however my suggestion to send an Error Report is the most efficient means of escalating the matter, and achieving a solution, as this is an unexpected behaviour of the Screen Saver feature, and may be software related. Alternatively, please feel free for provide the details requested in my previous post, and we can continue to troubleshoot the issue.

Re: Screensaver Resets Automatically

HeyYouGuyzzz — Tue, 03 May 2022 19:46:24 GMT

@AndrewL Can we get someone else to respond then? What is the point of the forum if you are unable to do anything when we present you with the problem and the necessary steps to reproduce it? This is a Samsung forum on a Samsung site for Samsung customers to get help with problems with Samsung devices. If you can't or won't forward the information to engineers to assist then that is a "You Problem". In the real world my job is an infrastructure engineer for a major organization in the Western US (without doxing myself, if you lived in Colorado or West you HAVE heard of it). My job is to take reports exactly like this and if I can't fix them get them to the people that can. That is exactly what you need to do here - take the information and create a trouble ticket and get it in the hands of the people that can deal with it instead of just saying "Not my problem!" and drifting away.

Re: Screensaver Resets Automatically

Figure it out — Thu, 05 May 2022 07:26:24 GMT

THIS MIGHT HELP:
It appears to be the Samsung clock/alarm feature triggering this. To fix it, find & open Samsung app called "Clock," find settings in the menu, go to "About Clock," choose to undo the update (revert to original version) which should put it back to ver 12.1.00.17. Close clock & go reset your screensaver to what you want then dock/charge your phone. The problem should be fixed.

Re: Screensaver Resets Automatically

moxibustion — Sat, 14 May 2022 01:54:11 GMT

I have this issue too, but on a Galaxy Note 10+ 5G. When I click on "About Clock" it doesn't let me revert to the previous version though, at least the option to do that isn't there. I'll try to find the option elsewhere.

Re: Screensaver Resets Automatically

Amy36 — Mon, 23 May 2022 15:06:55 GMT

Hi, so I've been having the same issue. However I think i may of managed to fix it. I use Google clock as my normal screensaver but like with you, after any interaction it would reset back to colours. However, I went into Samsung clock app settings and there's an option that says 'change system settings' and originally mine was on 'allowed' but I turned that option off so it no longer had permission to change system setting and that seems to have sorted the problem. Not sure if that will work for everybody but thought I'd put it out there incase it does help people!