topic It's been one year my mobile sim 1 not working in Galaxy Note Series

It's been one year my mobile sim 1 not working

ilahi — Tue, 09 Nov 2021 18:45:39 GMT

I have Samsung galaxy note 20 Ultra dual sim 5g. Its been almost one year my mobile sim card slot 1 not working and I can see the message that sim card not allowed.

I contacted Samsung customer service and he told me to soft reset, then network reset, then turn on flight mode for 10 seconds then turn off but no result.

My sim card slot 1 still not working.

My mobile is still under warranty but why there is no solution?

Samsung can replace my mobile phone but there should be solution.

Thanks

Re: It's been one year my mobile sim 1 not working

Beth_S — Tue, 09 Nov 2021 20:29:17 GMT

Have you tried the SIM card in a different phone or in the other slot @ilahi?

Re: Re: It's been one year my mobile sim 1 not working

ilahi — Tue, 09 Nov 2021 20:32:08 GMT

Yes. Sim slot 2 working fine but sim slot 1 not working.

Re: It's been one year my mobile sim 1 not working

Rūmøur — Tue, 09 Nov 2021 23:11:54 GMT

This seems to be a common problem with their dual sim phones. Currently facing the same.proble with my s21 ultra. No signal/service on both sim slots after i did a security update. This sucks!!!

Re: It's been one year my mobile sim 1 not working

CharlieCroker — Wed, 10 Nov 2021 12:13:09 GMT

On a N20U and using dual sims with no issues. I just wish three and virgin sorted out esims