discussione Re: Restart issue in Galaxy Note Series

Restart issue

Omar Longa — Sat, 26 Jun 2021 12:04:07 GMT

Guys i need your help

It's a third post for me here about my problem

I have note 20 5g (sm n981b)

My phone sometimes freezing and after this restarting by itself

And sometimes restarting itself when i'm never use it

This issue make me disspointed

Samsung never had a really solution for this issue

All costumer servise said " make auto restart off , reset your phone "

I did all of these and never change

What should i do to get a really help and know about this issue?

If someone here had a restart issue in his phone and resolved plz tell me what should i do ?

Re: Restart issue

xSteveuk — Sat, 26 Jun 2021 12:19:18 GMT

Possibly a bad app
Uninstall apps you don't need

Check battery not loose

Check for malware
Use malwarebytes

Re: Restart issue

Kingfisher344 — Sat, 26 Jun 2021 12:38:59 GMT

Or you could restart your phone in "Safe Mode." (look this up on YouTube) This stars your phone up with ONLY apps that came with the phone. If nothing happens, e. g. Restart or crash, then it will be one of the apps that you installed.

Re: Restart issue

Omar Longa — Sat, 26 Jun 2021 12:45:26 GMT

It's restarting on safe mode!

Re: Restart issue

Kingfisher344 — Sat, 26 Jun 2021 12:54:37 GMT

When finished, just restart your phone as normal.

Re: Restart issue

Omar Longa — Sat, 26 Jun 2021 13:32:09 GMT

I'm scaning my apps and my files and it's found nothing

And it show me " your phone safe "

Re: Restart issue

xSteveuk — Sat, 26 Jun 2021 13:41:35 GMT

On the app
Device care
Click to open the app
Then click on the
Three horizontal Buttons
Then automation
And check
Automise daily is off
And auto set times is off

Re: Restart issue

Omar Longa — Sat, 26 Jun 2021 13:48:25 GMT

Ok auto restart set times was off

But auto optimize daily was on

Now i make it off and i'll see it will resolve or not

Re: Restart issue

Omar Longa — Sat, 26 Jun 2021 16:54:27 GMT

Never changes

Have another solution?

Re: Restart issue

Omar Longa — Sat, 26 Jun 2021 16:58:00 GMT

I bought it from less than month and it's restarting from the first time

Re: Restart issue

xSteveuk — Sat, 26 Jun 2021 17:24:38 GMT

Hi,
Don't know what else
To suggest
You could follow this page
For possible fixes

https://support.google.com/android/answer/7664448?hl=en-GB

Re: Restart issue

Omar Longa — Sat, 26 Jun 2021 22:46:05 GMT

I'm followed all of these solutions and never change

Re: Restart issue

AndrewL — Sun, 27 Jun 2021 09:36:49 GMT

@Omar Longa: While the Note 20 was in Safe Mode, did the phone restart? If not then a third party app is likely to be the source of the issue. If you're not sure, restart the phone in Safe Mode once again, and monitor the performance of the device for a few hours, or longer depending on the frequency of the problem. If it doesn't restart, reboot the phone as you would normally and remove any third party apps that you've installed since setting up the phone.

Re: Restart issue

Omar Longa — Sun, 27 Jun 2021 11:06:30 GMT

It's restarting in safe mode

Re: Restart issue

AndrewL — Sun, 27 Jun 2021 14:26:03 GMT

@Omar Longa: If the issue was present in Safe Mode then I recommend performing a Factory Data Reset to return the phone to its default settings. First of all, head to Settings > Accounts and Backup > Backup Data > Select All > Backup. Go back and do the same for Google Drive to backup your photos, or do this via your preferred cloud backup option, then head to Settings > General Management > Reset > Factory Data Reset > Reset. If you still encounter the issue following the above steps, and you're based in the UK/Ireland, then please reach out to our Help Desk via the link below, and an advisor will be able to arrange for the phone to be inspected and repaired by an authorised engineer.

https://www.samsung.com/uk/support/contact/