topic Re: Camera App Failed in Galaxy Note Series

Camera App Failed

Mahekaw — Thu, 15 Apr 2021 21:47:56 GMT

The Samsung camera app has stopped working on my device - factory reset, and a tech visit under warranty hasn't solved the issue. According to the engineer apparently it's a known software bug, and waiting for Samsung to address. The camera hardware is working fine, and operates normally in other camera apps/WhatsApp etc. Any advice would be appreciated! Anyone else suffering this problem?

Re: Camera App Failed

strawberry cake — Fri, 16 Apr 2021 05:53:17 GMT

@Mahekaw

try clearing the data of the Camera app

tap and hold the Camera app icon → tap "i" → tap storage → clear data

😉

Re: Camera App Failed

JAMES4578 — Fri, 16 Apr 2021 15:05:03 GMT

@Mahekaw Try clearing both the Data and Cache of the Camera App. If to no avail you could try seeing if the Camera works in Safe Mode , if successful may be a particular app that is the issue. However if not you may wish to clear the cache partition. In Android 11 need to connect Device to computer or use USB-C Headphones.

Some more advice in this thread: https://www.slashdigit.com/fix-galaxy-note-20-camera-not-working-issue/

Re: Re: Camera App Failed

Mahekaw — Fri, 16 Apr 2021 15:12:09 GMT

Thanks how do I try the beta program?

Re: Re: Camera App Failed

Mahekaw — Fri, 16 Apr 2021 15:12:34 GMT

Thanks for the help, I tried this already though 😔

Re: Re: Camera App Failed

Mahekaw — Fri, 16 Apr 2021 15:13:59 GMT

Hey thanks for the help, appreciate it! I'll give that link a read! I've tried it in safe mode and problem exactly the same unfortunately and tried clearing the cache partition too 🤷🏻‍♀️

Re: Camera App Failed

Zawis — Sat, 17 Apr 2021 22:03:05 GMT

If you are still encountering the problem. Have you tried the repair apps option from recovery menu?

If not maybe try downloading one of your older backups if you have one before the issue took place? Otherwise maybe there's a way to downgrade the app? I'm not sure if you can roll back camera updates though.. that's all I can think of. Hope you can get this resolved soon!

Re: Camera App Failed

Workaholic — Sun, 02 May 2021 19:18:33 GMT

Yes I've just started having the same problem

Re: Camera App Failed

TessM — Fri, 07 May 2021 13:22:58 GMT

Hey @Mahekaw ,

do you still have this issue? If so, in order to determine what the issue is with your phone, please perform a Camera Interactive Check on your phone. To do this launch the Samsung Members app> Get help> Interactive checks> Camera and follow the steps listed on the screen. If the camera failed during the test or an exclamation mark is displayed on the screen the best thing to do is to take your phone to one of our Samsung Support Centres. You can locate your nearest Support Centre by heading onto the Members app > Support > Service location.