topic Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back? in Galaxy Note Series

Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Gorog — Tue, 19 Jan 2021 16:40:19 GMT

Before updating I've always had a choice of choosing which card I want to use for calling or sending messages, those options were always visible on screen. Now after updating for calls i get pop up windows asking for SIM while in messages I have no options at all. Does anyone using two SIM cards have the same problem?

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

AndrewL — Tue, 19 Jan 2021 17:06:00 GMT

@Gorog: If you head to Settings > Connections > SIM Card Manager > Preferred SIM Card > Text Messages, and select your preferred SIM here, does this resolve the issue?

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Gorog — Wed, 20 Jan 2021 07:26:22 GMT

Hi Andrew,

No, it is not sorting the problem, or at least it is not going back as it was. Let me explain it better, previously when I would enter phone app and dial the number I would have on bottom two "green buttons", one marked as SIM 1 and another as SIM2 and i was able to immediately choose which card i want to use to make call. It was the same with messages, I've had two "send message buttons" always visible while I was writing message.

This is now so much more complicated, especially with messaging...is there any way to uninstall this latest update and to put phone back as it was?

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

TessM — Wed, 20 Jan 2021 11:20:35 GMT

I do understand what you mean. However, this is how this function operates on the new version. Keep in mind that once that the update has been installed there is no way to go back to the previous one, I'm afraid.

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Gorog — Wed, 20 Jan 2021 11:34:34 GMT

Hi TessM,

thanks for your reply, this is really pity since previous setup was much better.

Do you by any chance know any 3rd party app that could have this kind of options?

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Andrew B — Sun, 31 Jan 2021 08:50:31 GMT

Is there any chance this will be corrected in subsequent fixes or upgrades? The ability to choose which Sim to use when texting was a critical feature and a key reason I use my Note 10+. Without it I will have to look at other phones on the market. Similarly, the ability to choose which Sim when making a call was good - I realise you can still do this if you set to 'Always ask' but then you cannot use Google Assist or Android Auto in cars to call people because it doesn't know with Sim to use. Very frustrating!

Samsung have failed deluxe on this latest 'upgrade'... Significant downgrades for dual Sim users!

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Dzeno — Sun, 31 Jan 2021 14:36:55 GMT

I absolutely agree with Andrew.

Function to choose from which SIM card I want to send meesages or call was also for me very important function and the main reason why I have ordered S10e. I was using this function on daily basis, switching between personal and bussines numbers.

When I know that before the update, I would never accept this!

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

GeorgeJaga — Tue, 02 Feb 2021 13:17:38 GMT

I miss that option as well, any possibility to have that back?

Thank you

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

GaborHu — Wed, 03 Feb 2021 09:49:01 GMT

This is definitely a step back, an error on Samsung's side. Please do something or you will loose your dual sim customers, as the phone is almost useless as a dual sim phone this way. Neither phone calls can be made nor messages can be sent without a lot of extra hassle. Unacceptable for a top of the range phone which I recently bought for a ton of money!! Thank you!

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

DrJekyll_UK — Wed, 03 Feb 2021 12:18:53 GMT

What the hell Samsung... I just updated my S10 and have also lost Dual Sim Messaging.

Having two buttons, one representing each Sim from which I can send a message through, was so convenient before. Like some other users I have a sim for my business and a sim for personal use, having to crawl my way through my phones menu system to activate one sim card so that I can message a client and then crawl back though the menu system to switch to the other sim so that I can message my friends and family, then switching back to my business sim to answer my clients reply, etc, etc... just isn't practical.

Trying to save some space in the new GUI? Just stack the second sim button above or below the first... you save space... we have are dual sim messaging back.

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

MingSi — Thu, 04 Feb 2021 03:56:34 GMT

Same thoughts, using the Note10+ as a business phone was a pleasant experience until this update when they removed the direct shortcut to select SIM1 or 2 for call/ sms directly ....

Please fix it.

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

alxvalen — Thu, 04 Feb 2021 10:23:01 GMT

Just want to join this topic to hopefully get this "bug" up on the todo list...

I choose to believe this is just a miss by the developers and it should be an easy fix to bring back same functionality as in previous version. And agree that even if it seems a minor isuue, its too anoying to let go when using dual SIM extensively throughout the day.

So, not sure if this is the right place to nag to get this prioritized, but if someone knows a better way/channel please let us know. Tried the "Contact Us" on phone, but got server down-error

Tnx

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Andrew B — Fri, 05 Feb 2021 00:23:38 GMT

I expect this will have to be it! Let's just keep replying, reiterating how inefficient and impractical this downgrade is until someone notices, skips the explanation and tells us that it will be corrected. Share with your friends...

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Petru_xxl — Fri, 05 Feb 2021 08:59:06 GMT

Who ever make this update was not thinking about 2 sim card users, I really hate the new update, I am a 2 sim card user and I use the 2 sim cards a lot, this is *****, now I have to get my old phone runing for a sim card because I don't have time to go to settings and ***** arround witch sim I use. Fixxxxx this downgrade.

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

alxvalen — Fri, 05 Feb 2021 09:47:10 GMT

Yup, totally agree... I was at first sceptic about how dual SIM worked (when I got the phone) but it actually worked flawelessly. I too am a very heavy user of this swapping between SIMs and vote this the no. 1 functionality they should fix.

From my 20+ years in industrial programming I sure know how tings can get mixed up during improvements, but they are often just as prompt to fix once its prioritized... its just a matter of getting it on the todo list for the lucky developer.

I'm still confident this will be fixed if they really care for feedback and their pride in proffession, but if they (the development team) really think this is an improvement and refuse to make it better, I'll sure swap for anything else at next opportunity.

Cheers

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Members_SjFsIix — Fri, 05 Feb 2021 12:24:30 GMT

Ouch, this smarts! I use dual sim for work/private calls & messages. The choice of which sim before making the call is a must. There are options, you can still choose which sim on the keypad screen and you can set which sim a contact will use by default. Sorry, this is not a flexible as the previous way. Please prioritise and revert. Thanks. Much love and joy.

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone kno..

bobbie91 — Sat, 06 Feb 2021 15:38:11 GMT

i use the duel sim feature everyday for work. it is extremely crucial for me. now i just have a pointless inadequate phone i may aswel just buy a 2nd phone. this has really confirmed to me that samsung was a bad purchase. From the pointless bixby hotkey , stupid screenshot functions, then to have samsung adverts pop up on my lock screen.....now this. 1st time samsung user, last time samsung user. i can't wait to get a new phone in june!

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Jke123 — Wed, 10 Feb 2021 21:02:31 GMT

This is really annoying Samsung; get your act together.

Did they not run these changes via a test group?
These changes are not mentioned in the release notes of the update, so I am really hoping that this is an error which will be rectified very quickly with an update.

It is getting more and more irritating as the more I use this new update, the more I realise what pain Samsung are causing by taking away this (simple) function.

Here are my observations so far
Android Auto will just not make calls as it cannot figure out the pop up.
There is absolutely no logic with responding to text messages.
IF you notice that the wrong SIM is being used to respond to a message and then change it, the entire message you have composed is deleted.
They could have (at least) made it default to replying to messages using the same SIM on which it was received.

This phone is now a bit of a liability and I am seriously considering sending it back to Samsung.

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Stemag64 — Fri, 12 Feb 2021 08:59:40 GMT

I have the same problem, not easy to switch between sim cards.

I think that the idea is that you can switch witch sim to use by longpressing "call". This works some times but not always.

You can try to go to the contact and there you can choose witch sim to normaly use for that contact.

I have my work sim as default, and i have "solved" my problems like this.

Re: Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

Pqkiller — Mon, 22 Feb 2021 19:58:19 GMT

I agree. This change has destroyed the phone.

Even if I change the sim for a particular contact to the alternate one, it randomly changes back and now several of my contacts have my other number which I'm not happy about. I've sent a letter to Samsung CEO via their support section of the website and I recommend everyone else do the same. If it's not fixed soon, I'll be returning my phone as not fit for purpose and moving away from Samsung permanently.