topic Re: MY fingerprint sensor stoped working after an official screen replacement in Galaxy Note Series

MY fingerprint sensor stoped working after an official screen replacement

het donga — Fri, 22 Sep 2023 12:35:52 GMT

MY fingerprint sensor stopped working after an official screen replacement by samsung
reason for screen replacement; my screen went white after using it for 2-3 years thus i had to pay for replacement as my warranty got expired.
note; my father used it for a year or so but he did not use finger print to unlock his phone
after he gave it to me i discovered this issue.

Re: MY fingerprint sensor stoped working after an official screen replacement

AndrewL — Fri, 22 Sep 2023 13:27:32 GMT

@het donga: I'm sorry to hear that you have experienced this issue. For clarity, was the Fingerprint sensor working as expected prior to sending the phone for the screen replacement? Also, do you get any error messages or notifications when setting up the Fingerprint biometric, or is it simply unresponsive?

Re: MY fingerprint sensor stoped working after an official screen replacement

het donga — Fri, 22 Sep 2023 15:24:56 GMT

yes, before my screen got blank my fingerprint sensor was working
firstly when ever i try to add my finger print by
1 Go to “Settings”.
2 Tap “Biometrics and security”.
3 Tap “Fingerprints”.
4Enter your PIN, pattern or password.
it will gust freez there,
it takes a lot of time to think and many of the times it even shows this message setting isn't responding, close app or wait.
secondly, when i press *#0*# and then on sensor
it just shows NA when i press normal scan and for the sensor info it is just a blank white page.

Re: MY fingerprint sensor stoped working after an official screen replacement

AndrewL — Fri, 22 Sep 2023 17:06:44 GMT

@het donga: Thank you for clarifying that for me. If you head to the Samsung Members app > Support > Diagnostics > Phone diagnostics > Fingerprint recognition, does the issue persist during this hardware test? If so, please head to samsung.com > Scroll to the bottom of the page > Contact us, and reach out to the relevant Support Team in your region, where an advisor will be on hand to arrange a further engineers inspection for you. Please accept my apologies for any inconvenience this may cause you.

Re: MY fingerprint sensor stoped working after an official screen replacement

Jet_ — Wed, 31 Jan 2024 15:10:44 GMT

I just had the same problem with my phone, which is intact and was never open before for a repair nor anything else.

Woke up this morning, when i checked my phone it said on the lockscreen that the fingerprint data was corrupted. After that i just cant use the sensor.

I tried:

● restarting the phone,

● rebooting in safe mode,

● updating the system,

● force stopping and cleaning all data on the biometrics app,

● deleting my fingerprints and trying to add them again.

When i do try to add my fingerprints again, it just says "Fingerprint sensor isn't working"

● using the members app to test the sensor, but it only lets you test it if you have fingerprints saved. And since i deleted mine a few minutes before trying it, i'm just stuck in a loop.

● I also tried the *#0*# code and the results are as follows:

Is there any way i can fix this?

Is this maybe a hardware failure?

I love my phone, it's a S21 that's been with me for over 2 years and i really don't plan on switching it to a new model just because of one sensor...

Re: MY fingerprint sensor stoped working after an official screen replacement

estepane — Mon, 01 Apr 2024 19:35:08 GMT

Same here, have you managed to fix yours?

Re: MY fingerprint sensor stoped working after an official screen replacement

het donga — Mon, 01 Apr 2024 19:44:23 GMT

on top of this issue last week my note 10's motherboard had some problem out of no where it stoped charging.
i really loved samsung but it is becoming less reliable every year😕, whichh is the main reason people buy iphone i guess.

Re: MY fingerprint sensor stoped working after an official screen replacement

Mohamedkhaled671998 — Sun, 09 Jun 2024 18:20:46 GMT

I have the same problem every thing same you do you solve it

Re: Re: MY fingerprint sensor stoped working after an official screen replacem..

het donga — Sun, 09 Jun 2024 23:39:10 GMT

U wanna what happen.
I just accepted my fath on fingerprint but last month my my motherboard had issues so I had to change it then after a month my screen went black. So I just threw away the phone. I can't keep maintaining it

Re: Re: MY fingerprint sensor stoped working after an official screen replacem..

Jobo97 — Thu, 25 Jul 2024 09:35:23 GMT

Mine is the same, can't find a post where anyone has managed to fix it

Re: MY fingerprint sensor stoped working after an official screen replacement

Heather333 — Tue, 10 Sep 2024 12:16:17 GMT

My fingerprint sensor just stopped working and I was told that it was the LCD screen which needed replacing. I can't access anything on the phone, can't restart etc. Could this be possible? It won't charge, either

Re: MY fingerprint sensor stoped working after an official screen replacement

IT_Repair_Queen — Sun, 10 Nov 2024 19:58:30 GMT

Hello, I’m a phone technician. I have realized that the newer phones such as yours, have issues with aftermarket screens. I believe it started with update UI 60, sometimes they’re able to fix it and hack it and make it work, and then it might fail for other others. I used to recommend using aftermarket screens because they are much cheaper, however, now, I have to give them a warning that it might work for a little while, but an update could make it stop working. Unfortunately, you were told that you had to change your screen because it’s probably an aftermarket screen and you need to use a refurbished one. It’s a bunch of ***** if you ask m, because you could get an aftermarket screen for sale 100 150, but instead they’re forcing you basically to get a screen that cost between 250 and 300. That’s before labor. in a nutshell, don’t get aftermarket screens, spend the money to get refurbished because you might run into this type of issue. I hate to be the bearer of bad news. Just figured I’d put my two cents , hope this helps!

Re: MY fingerprint sensor stoped working after an official screen replacement

Remax Repair — Sat, 07 Dec 2024 04:03:58 GMT

Thanks for your explanation, but your statement is not 100% correct, Perhaps you have never experienced fingerprint issue with A52, that’s why you blame the spare-parts, but this problem happened to us two times, we only use Samsung service-parts and replaced about 300 Samsung A52/52s displays, however in both cases the diagnostic showed no error but we basically couldn’t register the fingerprint, even factory reset didn’t help.

Re: MY fingerprint sensor stoped working after an official screen replacement

Sodhikaran — Sun, 05 Apr 2026 12:34:23 GMT

Exactly same problem occurred with my S23 ultra.The fingerprint sensor is not working after the screen replacement from official Samsung care centre after paying the bill of a substantial amount .Very costly and poor service.