topic WhatsApp Call Issue. in Galaxy Note Series

WhatsApp Call Issue.

Nitesh95 — Mon, 01 Mar 2021 18:32:43 GMT

Can someone help?

When someone calls me on WhatsApp, the prompt (WhatsApp call screen) doesn't appear, and I have to unlock the phone and answer the call from the notification drop down?

Why is this?

Re: WhatsApp Call Issue.

Mielie — Mon, 01 Mar 2021 18:47:28 GMT

My question too? I have a S20 ultra and my hubby has a S21 ultra and it's doing it on ours as well. Maybe some new settings?

Re: WhatsApp Call Issue.

Phoenix142 — Mon, 01 Mar 2021 19:14:40 GMT

you'll need to take a look at app permissions for notification. that should solve your issue.

if you need guidance I can write a quick guide

Re: Re: WhatsApp Call Issue.

Nitesh95 — Mon, 01 Mar 2021 21:32:27 GMT

Hey.

I've had a look at my notification permissions for whatsapp and they are all 'checked' to on.

the issue is still occurring.

please could you write your short guide

Re: Re: WhatsApp Call Issue.

Nitesh95 — Mon, 01 Mar 2021 22:25:09 GMT

I backed up my WhatsApp chats, then uninstalled and reinstalled it.

and it works fine now. 🙂

Re: Re: Re: WhatsApp Call Issue.

Phoenix142 — Mon, 01 Mar 2021 23:04:56 GMT

hey again, alright let's give these steps a go, hopefully we can do it the simple way!!

1.Open WhatsApp and go to Settings > Notifications and make sure the notification preferences are turned on.

2.Check the Do Not Disturb settings. These can affect the kind of app notifications you receive, how notifications show up, and when you get one. Double-check to make sure this feature isn't making your WhatsApp notifications silent.

3. try backing up all WhatsApp data manually through the settings in the app, then go to Settings, apps, WhatsApp and clear data and cache then run the app and restore back up and test again.

4. Update the WhatsApp app, sometimes apps needs checking for updates manually but could still work without somewhat. Via PlayStore.

5.Check if Low Power Mode is turned on. Many devices have a feature that automatically deactivates background app activity and notifications when the battery power runs low. Check to make sure this wasn't activated accidentally.

6. Unstable WhatsApp, (you still have your backup) reboot your device and reinstall!

let's try these first, and continue if this doesn't fix it

Re: Re: Re: Re: WhatsApp Call Issue.

Nitesh95 — Tue, 02 Mar 2021 18:14:59 GMT

Hey thanks for this

I've tried Steps 1, 2 4 and 5 and they are all good, however I already uninstalled it and reinstalled it and it's still having the same issue.

Re: Re: Re: Re: Re: WhatsApp Call Issue.

Phoenix142 — Tue, 02 Mar 2021 18:39:00 GMT

hey, sorry it didn't tell you posted a reply.

I'm unavailable for the rest of the evening most likely so I'll get more solutions posted to you in the morning unless someone beats me to it:)

Re: Re: Re: Re: Re: Re: WhatsApp Call Issue.

Nitesh95 — Tue, 02 Mar 2021 18:50:31 GMT

no worries, thanks man 🙂

Re: Re: WhatsApp Call Issue.

Nitesh95 — Wed, 03 Mar 2021 12:43:13 GMT

@Mielie

I contacted Samsung and these are the trouble shooting steps that they gave me.

STEP 1:
To turn an app's notifications on or off:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the application.
5. Select Notifications.
6. Select Show notifications.

STEP 2: If Step 1 did not work
Are notifications turned on for the Whatsapp? You might also want to check the lockscreen notification on your phone.

1. Go to Settings.
2. Select Lockscreen.
3. Select notification, make sure also that it is on.
4. Select notification to show.
5. Select Alert and silent notification.

STEP 3: If Step 2 did not work
The next step is to reset the app preferences on your device.

1. Go to Settings.
2. Select apps.
3. Select menu with is the three dots on the upper right corner
4. Select reset app preferences.
5. Select reset.

STEP 4: If Step 3 did not work
The next step is to enable the 'Smart pop-up view' feature for your Whatsapp.

1. Go to Settings.
2. Select advanced features.
3. Select 'Smart pop-up view'.
4. Select enable the Whatsapp.

STEP 5: if Step 4 did not work
The next step is to reset the settings of your phone.

1. Go to Settings.
2. Select General management.
3. Select Reset.
4. Select Reset all settings.
5. Select reset settings.

THESE TROUBLESHOOTING STEPS WERE FOR MY SAMSUNG NOTE10+, not sure if this will work with other devices. Contact Samsung for assurance and guidance.

Re: Re: Re: Re: Re: Re: WhatsApp Call Issue.

Nitesh95 — Wed, 03 Mar 2021 12:44:22 GMT

I have fixed it now, I contacted Samsung and they gave me some troubleshooting steps which were successful. you can see these below

but thanks for your help man, stay safe 🙂

Re: Re: Re: Re: Re: Re: Re: WhatsApp Call Issue.

Phoenix142 — Wed, 03 Mar 2021 19:47:50 GMT

Happy to help, please leave a like or mark post solved to help others find the solutions faster:)

have a great one

Re: Re: Re: WhatsApp Call Issue.

guavagroove — Tue, 16 Mar 2021 21:19:27 GMT

I've just used these same steps to get rid of an annoying constant notification whilst playing recordings sent via WhatsApp and it too solved my issue

Re: Re: Re: Re: WhatsApp Call Issue.

Nitesh95 — Tue, 16 Mar 2021 21:32:07 GMT

Hey 😃

That's great, I felt it was a good idea to put these up to help others.

Take care 🙂

Re: WhatsApp Call Issue.

Wavytallman — Thu, 30 Dec 2021 22:12:47 GMT

I'm having a current same issue on my Samsung Galaxy s10e

Re: WhatsApp Call Issue.

Wavytallman — Thu, 30 Dec 2021 22:13:43 GMT

And some of these steps are not available on my Samsung Galaxy s10e

Re: Re: WhatsApp Call Issue.

Nitesh95 — Thu, 30 Dec 2021 22:26:24 GMT

It's probably best to contact Samsung via live chat as they will most definitely give you relevant troubleshooting tips for your S10e. 🙂

Re: WhatsApp Call Issue.

vijay_bishnoi — Sat, 10 Aug 2024 12:10:14 GMT

There could be a few reasons why you're not seeing the WhatsApp call screen:

1. Notification Settings:

Check WhatsApp Notification Permissions: Ensure that WhatsApp has permission to display notifications, including calls.

Go to your phone's Settings -> Apps -> WhatsApp -> Notifications.

Make sure all notifications are enabled, especially for calls.

Priority Notifications: Some phones have a priority notification setting. Ensure WhatsApp is set as a priority.

Do Not Disturb Mode: Check if your phone is in Do Not Disturb mode, which might suppress call notification

2. App-Related Issues

App Updates: Make sure WhatsApp is updated to the latest version.

App Permissions: Verify that WhatsApp has all necessary permissions.

Clear App Cache: Clearing the WhatsApp cache might resolve temporary glitches.

Go to Settings -> Apps -> WhatsApp -> Storage -> Clear Cache.

3. Phone-Specific Issues:

Battery Optimization: Check if WhatsApp is optimized for battery. This might affect notifications.

Go to Settings -> Battery -> App Power Management and find WhatsApp.

Overlapping Apps: If you have any apps that might interfere with notifications (e.g., call blockers), try disabling them temporarily.

4. Other Factors:

Weak Network Connection: A poor network signal can sometimes prevent call screens from appearing.

Phone Hardware Issues: In rare cases, a hardware problem with your phone's notification system could be the culprit.

If you've tried these steps and the issue persists, you might want to:

Restart your phone.
Check for any recent OS updates.
Contact WhatsApp support for further assistance.

Would you like to provide more details about your phone model and operating system? This could help narrow down the potential causes.

Re: Re: WhatsApp Call Issue.

Romel_Galaxy — Thu, 19 Sep 2024 06:52:45 GMT

I've tried all. Only Step- 5 worked for a few days for me. Right now, the problem continues without any solutions!

Re: Re: WhatsApp Call Issue.

Romel_Galaxy — Thu, 19 Sep 2024 06:53:50 GMT

I've tried multiple times. It only works for a few days for me. Right now, the problem continues without any solutions!