topic Re: After phone call the screen still black in Galaxy Note Series

After phone call the screen still black

Desideskata — Sun, 23 Feb 2020 21:08:38 GMT

Hello,

When I start a call and move the phone near to my ear the screen goes off. When I finish the call the screen is still off and I can not close the call. I need to turn on the screen with the power button and after that the screen goes on.

How can I fix that? When I move the phone away from my ear I want the screen to go on.

Re: After phone call the screen still black

BandOfBrothers — Mon, 24 Feb 2020 05:35:49 GMT

Hi @Desideskata

Sounds like the proximity sensor.

Just as a quick process of elimination can you please put your phone in Safe Mode which disables any downloaded apps and leaves the stock ones Live and then see what happens just to see if it is an causing this.

"Hardware test: go over to your dial pad and type in *#0*#, this will bring up a number of tests.

Check the sensor.

If necessary you may need to let a Samsung Experience Store or Samsung Service Centre have hands on.

Re: After phone call the screen still black

Desideskata — Mon, 09 Mar 2020 21:04:04 GMT

Thanks for the fast reply!

See the attached s reenshot.

Which is the proximity sensor?

This is absolutly not comfotable. If I have call on hold or call on the second line. I can not see it.

I will appreciate your support.

Best regards

Re: After phone call the screen still black

Daphne77 — Thu, 08 Oct 2020 08:23:40 GMT

i have the same problem and dont know how to fix it.

Did you fix yours? if so how?

Thanx

Re: After phone call the screen still black

lovemoon11 — Wed, 16 Dec 2020 13:51:26 GMT

Hi I have same problem with my Note 10 plus

I used this code to check

*#77692#

and the sensor work perfectly

but the issue not solved

any idea?!1

Re: After phone call the screen still black

jb-007 — Tue, 28 Sep 2021 15:03:56 GMT

*#77692# works on Galaxy S20 as well. It looks like proximity sensor is turned off each time I start the test and it doesn't work, ofc. But there is also button to turn it on and everything works then... Maybe it is turned off in Settings somewhere but I cannot find setting like that...

Re: After phone call the screen still black

SparrowTZ — Thu, 30 Dec 2021 15:06:20 GMT

Hey, can confirm that I have the same issue on Galaxy S20 FE. Did you manage to solve it?