topic Re: note 10 plus software update not working with galaxy theme in Galaxy Note Series

note 10 plus software update not working with galaxy theme

Jason24 — Sat, 11 Apr 2020 06:19:06 GMT

I like the galaxy theme keyboards and after the software update I got on April 1st, the theme background applies but not the keyboard. Does this happen to any one else?

Re: note 10 plus software update not working with galaxy theme

AsadM — Sat, 11 Apr 2020 09:53:03 GMT

Hi @Jason24. Hope you're doing well. Can you please give more information on what happens when you apply the theme? Are you applying a third party theme, or one of the preinstalled ones in the settings?

Re: note 10 plus software update not working with galaxy theme

Jason24 — Sat, 11 Apr 2020 18:01:40 GMT

Hello I am doing great. Thank you for asking. So the first picture is a theme downloaded from the galaxy theme app. The theme is supposed to change the background and the icons as well as the keyboard. The second picture shows what the keyboard looks like when I apply it. Dark mode is not on. I tired to reapply and reset. My phone. This happened after the last update with my phone on April 1st 2020.

Re: note 10 plus software update not working with galaxy theme

MicaT — Mon, 27 Apr 2020 10:10:16 GMT

I am also interested in this question.

I have been using a theme that I purchased via Samsung Themes which also included a keyboard theme. This worked fine on my current Samsung Note10 5G and also on my previous phone, a Samsung Note8.

Ever since the April update, my keyboard has reverted to the standard Samsung keyboard and not applied my theme.

I tried reapplying my themes.

My phone is up to date.

I can't find an option for any keyboard except Samsung on Settings > General management > Language and input > On-screen keyboard.

This is the theme I have

This was my keyboard with the theme applied, which will no longer work since April 2020 update.

Re: note 10 plus software update not working with galaxy theme

Jason24 — Tue, 28 Apr 2020 06:57:23 GMT

Hey! Thanks for replying!

Yes, thats the same problem with me. After the software update in April, the themes I downloaded, and others after, do not show the keyboard that comes with it. Instead it shows the boring gray/ white keyboard that doesn't match the rest of the theme.

I looked into the changes in the last software update and it changed the keyboard options and included a new spen handwriting option. Maybe that has something to do with the theme not being 100% compatible with the notes?

Please let me know what you think. Thank you!

Re: note 10 plus software update not working with galaxy theme

TessM — Tue, 28 Apr 2020 12:22:27 GMT

Hey @Jason24 and @MicaT ,

is this only affecting some themes or all of them?

Re: note 10 plus software update not working with galaxy theme

Jason24 — Wed, 29 Apr 2020 19:57:46 GMT

It happens with themes that have color and boarders around the keys. For example

This is what it is supposed to look like.

This is what I get when I apply it.

Thanks for responding to my post!

Re: note 10 plus software update not working with galaxy theme

MicaT — Thu, 30 Apr 2020 09:38:51 GMT

It seems some themes apply the keyboard theme correctly, some partially and some not at all.

I have tried using themes from 2016 through 2019, ones I have tried in the past which had worked- purchased and free - as well as ones I have only tried since the this issue with the keyboards.

I suspect what you said about themes with borders or multi colours might be correct just based on observation from my own experience below...

I tried this free one in the past, and it worked then and still.

I hadn't tried this free one before but the keyboard works fine.

I purchased this in the past and the keyboard theme doesn't take at all - still the same default grey Samsung keyboard.

This is a paid one I tried after the issue arose. I only get a partial colour theme - my keyboard only gets the blue not the pink keyboard.

This was one I have shown previously. I purchased this a while ago. As can be seen, it has two colours. Since April, I only get the default grey Samsung keyboard - no two colours or even a single colour.

Re: note 10 plus software update not working with galaxy theme

Jason24 — Thu, 30 Apr 2020 10:21:44 GMT

Yes it's the same thing with me. I just feel that it sucks that we won't be able use nice looking keyboards for now especially the ones that we pay for. I hope they can fix this soon. I really liked the look of different color and styles of the keyboard. Thanks for the reply!

Re: note 10 plus software update not working with galaxy theme

Brian_Matthews — Sun, 03 May 2020 01:40:24 GMT

FINALLY! Someone else who is having the same issue I am having with the Samsung Themes custom-to-theme keyboards. Before I got my update last night, I had been noticing with the Themes store, the previews of the keyboards were beginning to change. When a designer updated a theme, a different template was used for the screenshot & the keyboards were only flat colors. There could be various colors, but beyond the "Material" look of the keyboard...nothing. And I absolutely 💯 abhor Material design! Great displays now & the design medium of choice looks like a 1st grader threw together a bunch of construction paper cut-ups & called it Design?!? Give me break...but back to keyboard issues. Before update, the preview may look like *****, but when trying it out, you would get the intended (I think) amazing keyboard designs. Put update...no matter the theme, no matter the designer, no matter if paid or free, no matter if I use One UI or Nova Launcher, no matter uninstall-reinstall, every freaking trick I can think of from previous update glitches I've had from brand spanking new Note 3 on...I get a grand total of 4 equally pathetic keyboard designs. (As you can tell, I'm a bit passionate about this...as with many a Samsung Galaxy Note 10 user, I use my keyboard a LOT! But even as typing this, this keyboard is giving me a headache!) And like so many other Samsung Themes users, the $ invested into themes add up over the years. But especially now, when $ is tight for so many, it adds a bit of insult to injury knowing the cost accrued just to have the themes not work well @ all (there are many issues I'm having with Themes, but this question was about keyboards so I'll keep it on topic. 🙂). And to use a third-party keyboard app is so incredibly risky these days...it always has, but the keystroke theft is mind-blowing now. Plus, I was really comfortable with the way the native keyboard worked. I don't WANT to learn a new kb! Since one of the only remaining portions of a themes not customizable with Samsung themes is the keyboard, I would purchase a theme solely on its keyboard. I've suggested many times to Samsung to add keyboards to the wallpaper & icon customization options, but until recently I was just grateful the store was @ least previewing all the keyboards.

I don't think this would all bother me as much if I hadn't (again, like all the other Note 10 users) paid so much for the phone to begin with then the cost of good themes on top of it all. I kinda get why a Note costs so much, & for so many reasons, am willing to pay that cost to get what I need. But I expect it to WORK! Properly. And I get there's gonna be issues when updates roll out, I truly do. But that is what Beta is for! And this is a pretty glaring glitch. I mean, how much time a day do we type on a phone? I do A TON! I don't own a computer anymore so all my computing is done on this Note 10+. (Besides, on a computer, the kb look isn't important...you're not supposed to look @ it.)

But thank you for raising the issue! 1.)maybe a patch for it or some other fix can happen quicker, & 2.) It's not my imagination or something just I'm doing wrong. I apologize for length. With physical distancing in place, typing is often so integral with communicating...and when the keyboard looks so much of an eyesore, I really don't want to use it...so less communication...& more frustration...so hoping + searching desperately for a remedy soon!

Regards,

Brian

Re: note 10 plus software update not working with galaxy theme

Jason24 — Mon, 04 May 2020 02:27:41 GMT

Thanks for the reply!

Yes, I feel the same way. Maybe we can try to get someone's attentions about this and get it to work! I'm just not sure who to contact for this. Does anyone have some suggestions?

Re: note 10 plus software update not working with galaxy theme

Brian_Matthews — Tue, 05 May 2020 21:20:28 GMT

I'm not sure who or where to direct the issue to. If history adds any reference, Samsung wouldn't largely care anyway. I've seen from folks that received update a month ago still having issues despite raising havoc to the rafters. I know that for myself, I'm going to keep up my daily complaints to their customer support email (even though I keep getting canned "solutions" that don't remotely solve anything & essentially blames me for the issue...hence why I was grateful for your post having same issues), complaining as loudly as I can to anyone that will listen with any power to get Samsung to listen (who? I'm still trying to work on that), try to keep checking on this board to hopefully support others dealing with their themes completely screwed up by One UI 2.1, & lastly, not purchasing ANY themes until this is fixed (Not that I find it particularly smart to purchase a theme that I don't know what all it's composed of). Maybe if enough of us do the same things, we can be at least annoying enough that Samsung issues a patch. I'm still flummoxed as to why it would have to come to that considering the cost of these hand-held computers. I'm not really sure if any other Samsung model is having similar problems with the themes not applying properly, but I have seen customers owning Note 10's having issues from day one of update. So that is a month gone by. But for that matter, how long did it takes for the Note 10 fix for Notistar in Good Lock. And I am all too aware a global pandemic going on & things take longer to get corrected. But for that matter, since the dawn of system updates, there are NO perfect updates. Knowing that, & knowing that any solutions to the inevitable glitches will take longer, why force irreversible updates on your high end phone users?

Anyway, before I get much further down this rabbit hole, & since I am probably preaching to the choir, I'll end with "thank you!" I'm grateful to know that I'm not the only one with these issues (but not that we have to deal with them in the first place! 🙂) And if you figure out where to direct ire, let me know! I will do the same (if I don't chuck my phone @ a hard surface out of frustration 😤 first!)

Thank you also of the message kudos...I'm still figuring out the board! Been a Samsung user since Note 3, but just got reacquainted with Samsung Members site.

Keeping fingers crossed 🤞 that Themes issue resolved soon! In the meantime, be well!

Brian

Re: note 10 plus software update not working with galaxy theme

Jason24 — Thu, 07 May 2020 08:33:52 GMT

Thanks for your input!

I agree on what you said about us high end users having these problems and not doing much about it. I really like Samsung's hand held computers alot and do not wish to switch over to the dark side (iphones) and probably never will. This small problem is just annoying because some of us pay money for these themes that give us the ability to change and customize our devices which we pay a hefty price for. I'm waiting for the next note to be released and I am willing to pay the price tag that will be attached to it but I would really like to see that the fix be corrected.

If anyone has some contacts or ways to contact somenone about this, please let us know. Thanks!

Re: note 10 plus software update not working with galaxy theme

Dianna829 — Tue, 12 May 2020 14:49:15 GMT

I know what you mean. I have purchased themes for the keyboard and now it doesn't even work 😑

Re: note 10 plus software update not working with galaxy theme

Jason24 — Tue, 12 May 2020 21:48:18 GMT

I didnt know how many people were actually experiencing this problem. I thought that it was only me because I havent seen any other post about this.

Re: note 10 plus software update not working with galaxy theme

gazerr — Wed, 13 May 2020 21:33:05 GMT

same here after i got the update today

Re: note 10 plus software update not working with galaxy theme

Theresa10 — Wed, 27 May 2020 01:07:24 GMT

I've had the same issue. I am particular about my keyboard and pay for some themes and now none of them work. I hope there's a fix

Re: note 10 plus software update not working with galaxy theme

sjeanlynk — Fri, 29 May 2020 04:47:05 GMT

I have the S10 and I too am disappointed with the new update causing the bland and boring keyboards. They were so nice and vibrant. I actually am angry over it as well, I spent quite a bit of money customizing my phone, the keyboard was my favorite part, only to have it vanish.

Hopefully the next update will fix the issue.

Re: note 10 plus software update not working with galaxy theme

Jason24 — Sat, 30 May 2020 18:09:58 GMT

Oh, i thought it was just notes that were affected by this. How do we put a bigger spot light on this issue so it can get fixed?

Re: note 10 plus software update not working with galaxy theme

sjeanlynk — Sat, 30 May 2020 18:32:42 GMT

Samsung is already aware. Unfortunately