topic Re: Note 9 stock problem! in Samsung Shop

Note 9 stock problem!

Scott-p80 — Thu, 13 Sep 2018 11:26:45 GMT

Having pre ordered my note 9 with a shipping date of the 7th Sept a slightly longer time than expected as I've ordered a blue 512gb note 9 i still havent recieved my device and after speaking to 4 dofferent reps who all gave me no advice worth noting other than to say I've been lied to by all but 1 off them 6 days have passed and still no one can tell me when it's going to be sent out to me!

If someone could give me some information about why it's not with me and when I'll get my phone it would be greatly appreciated.

Re: Note 9 stock problem!

BandOfBrothers — Thu, 13 Sep 2018 17:12:12 GMT

Hi @Scott-p80

I appreciate how frustrating it can be when having to wait and not recieve news.

I picked mine up from my local bricks and mortar U.K Samsung Experience Store.

May I ask did you order via Samsung Online and which country your in as this may help the forum team to be able to help and advise.

Re: Note 9 stock problem!

Toadsfather — Thu, 20 Sep 2018 19:25:55 GMT

I ordered the blue 512gb on Sept 16. Given a ship date of today, 20 Sept. This date also stated on order confirmation. Called a few hours ago to be told it’s now out of stock. This is strange, when I ordered it the 128gb version was showing out of stock but the 512gb had a guaranteed ship date.

Have to say, I’ve bought many iPhones over the years but never had this delivery date confusion.

If the units are now out of stock and the shipment date now wrong, I would expect to receive notification. I had lined up to take day off to make sure I was in etc.

Not good enough. Seriously considering hitting cancel order as they took my money at order placement. So I bought and paid for a £1k phone and have no idea now when I’m getting it. Really annoyed.

Re: Note 9 stock problem!

Jay1988 — Thu, 20 Sep 2018 20:12:12 GMT

Same here I place my order on the 12th with a delivery date of 20th with the watch.

I’m moving from Apple to Samsung so far not a good start as I waited for the Iphone 10 had a delivery day and had it on time. This was Samsung online UK. Don’t get me wrong I hope to see a dispatched email with in the next few hours but if it’s going to be weeks il cancled the lot and stick with trusty apple. I receved a phone case from them already which is a bit of a added insult to injury but that was even a day late. Time will tell

Re: Note 9 stock problem!

Toadsfather — Thu, 20 Sep 2018 21:02:42 GMT

Heh Jay - well, sounds like we're in the same boat matey!

You may be interested in seeing this reply I have just received from Samsung Store...I decided to email in as well as call:

So, according to the above, it was shipped today, will arrive today (2hrs left, so must be some special midnight DPD service no one has ever heard of)...also the order states must be wrong as that is saying not yet dispatched!!

Obviously, whoever replied to my email didnt bother checking anything.

What a joke. Actually, not funny, just really *****.

I'll give them 48hrs. Then I'm going to revert to my better judgement and go with the iPhone Max S. I'll probably get it quicker anyway.

Re: Note 9 stock problem!

SithLord — Thu, 20 Sep 2018 21:25:18 GMT

....then simply ask for the tracking.

Dpd dont provide untracked service.

Re: Note 9 stock problem!

Toadsfather — Thu, 20 Sep 2018 21:46:27 GMT

I've been checking the order tracking all day. It hasn't even moved from order placed. There is no DPD tracking as it hasn't dispatched.

Re: Note 9 stock problem!

SithLord — Thu, 20 Sep 2018 21:48:20 GMT

Probably giving iPhone orders priority...

Re: Note 9 stock problem!

Jay1988 — Fri, 21 Sep 2018 07:48:19 GMT

I just been advised by customer service over the phone early next week now they will be back in stock for the note 9 and galaxy watch

Re: Note 9 stock problem!

ven23 — Fri, 21 Sep 2018 08:03:37 GMT

I have to say, as per my own thread on here, I find this service from a company like Samsung to be shocking.

I was quite clearly lied to or fed information from

someone that didn’t know what they were talking about yesterday.

Coming from 10 years with Apple, this isn’t a good start!

Re: Note 9 stock problem!

SithLord — Fri, 21 Sep 2018 08:06:22 GMT

Yeah but let's be honest here, more than a few times, the high capacity popular colour iPhones that were pre-ordered, never materialised for weeks.

Re: Note 9 stock problem!

ven23 — Fri, 21 Sep 2018 08:13:36 GMT

The difference is, people were informed that there were delays on those.

This phone was quite clearly showing as in stock

when I ordered. And as I say, I was told several times it would be shipped yesterday, right up until 9.30pm last night when I was told it was out of stock

Re: Note 9 stock problem!

Toadsfather — Fri, 21 Sep 2018 08:31:39 GMT

Could not agree more.

Worse, when you call you’re put through to a person in Philippines who keeps on repeating back to you everything you say in a strange robotic way, often misunderstanding. (I have sympathy and respect for them as people, but the consumer experience is unacceptable for high value goods like these.)

Also, they took full payment on order. Apple only take full payment on dispatch.

Just called again this morning and told this time it’s probably a stock system error and she will call me back later with more info. I bet I don’t receive a call.

I was tempted by the extra features of the N9 but I think I’m going to cancel and order the XS Max. This doesn’t bode well. Imagine the fiasco if there’s a fault with it.

Keep us updated! 👍

Re: Note 9 stock problem!

Toadsfather — Fri, 21 Sep 2018 08:30:46 GMT

Exactly.

Re: Note 9 stock problem!

ven23 — Fri, 21 Sep 2018 14:55:24 GMT

Had a chat with a helpful chap about an hour ago and they are currently blaming the weather for delays with the shipping containers.

Current due date has gone from the 7th October to the 4th...

Re: Note 9 stock problem!

Toadsfather — Fri, 21 Sep 2018 20:54:15 GMT

I’ve also been told it’s now early October.

Hence, I’ve cancelled.

This was a business order. If another supplier acted like this, they wouldn’t be a supplier for long.

If Samsung want to pick up the retail margins, they need to get their act together. You can’t offer guaranteed ship dates and then not even bother to tell pre-order customers that there will be a delay.

I’ve ordered the iPhone Max. Will be with me tomorrow. No hassle.

Re: Note 9 stock problem!

BandOfBrothers — Sat, 22 Sep 2018 04:14:41 GMT

@SithLord wrote:
Yeah but let's be honest here, more than a few times, the high capacity popular colour iPhones that were pre-ordered, never materialised for weeks.

Taking a look at some of the Networks and Apple's forums over the coming days I've always seen and expect to see people's posts detailing experiences who have had their orders delayed, cancelled or very little communication being offered.

It's been the same situation with every iPhone launch.

I've not seen that very often with Samsung flagship launches as far as I can recall.

That said communication is key and as such as long as a customer is kept in the loop they are more compromising.

I pre ordered the Black Note 512Gb very late on the 23rd from my local bricks and mortar Samsung Experience Store and picked it up the very next day i.e launch day.

I can't speak for online orders but the High street Samsung Experience Store had quite a few units for sale.