topic Re: S8 Upgrade program in Samsung Shop

S8 Upgrade program

Bades1978 — Wed, 29 Mar 2017 22:14:59 GMT

Hi just wondering if a MOD or anyone else could help me out please? I ordinal did the S7 Edge upgrade program and have now signed up to the S8+ upgrade program, I have looked in the T&Cs to find out what I have to return (I see I have to return the phone and what was in the box) but do I have to return the VR headset I got given as a pre order offer? if not will I be able to use the VR headset with the S8+ as it has USB C not the same as the type used on the S7?.

Thanks in advance for any help on this matter!

Re: S8 Upgrade program

ChrisM — Thu, 30 Mar 2017 11:37:44 GMT

Hi @Bades1978.

We're going to get some further advice on this from one of our specialists. We'll get back to you on here as soon as we have a response.

Re: S8 Upgrade program

Bades1978 — Thu, 30 Mar 2017 11:43:57 GMT

Thanks @ChrisM

Re: S8 Upgrade program

CarolinaW — Thu, 30 Mar 2017 15:29:37 GMT

Hey @Bades1978 the Upgrade Programme requires the return of the phone only. As the Gear VR 2015 (SM-R322) was a gift, you can keep it. The Gear VR 2015 (SM-R322) is only compatible with the S7 and S6 series phones and there is no adaptor that will enable this as it uses a Micro-USB connection, where the Galaxy S8 has a USB-C port.

Re: S8 Upgrade program

Bades1978 — Thu, 30 Mar 2017 15:52:48 GMT

:smileysad: Oh okay that's not great as I use the VR system a lot.. do you know if there will be any deal on the new VR system for S8 users? I would hope there was some package for it so I could carry on enjoying my friends 360 photo's they send .

S8 Upgrade program

Wilson1998 — Thu, 30 Mar 2017 20:50:57 GMT

Im mainly into samsung for the note series but after i pre ordered the note 7 then it got canceled. I got an iphone i was wondering if that i done the upgrade program with the s8 will i in the future be able to change to the next note or will i be stuck in the same s phone collection.

Re: S8 Upgrade program

Bades1978 — Fri, 31 Mar 2017 07:59:42 GMT

I have just completed the S7 > S8 upgrade and going through the process you get to a point that shows how much time (in %) you have to upgrade (I was at 100% as I had my S7 10th of March) So you would have to wait 12 months to upgrade free (less any phone damage) to stay in the program. Hope that helps.

Re: S8 Upgrade program

Zeca — Thu, 02 Nov 2017 21:44:03 GMT

Want please

Re: S8 Upgrade program

sheeet — Sat, 23 Dec 2017 18:36:32 GMT

hi,

how can i finished my beta relation ship?

i can find an icon on samsungs members?

Re: S8 Upgrade program

sheeet — Sat, 23 Dec 2017 18:42:32 GMT

sorry, i can't find an icon on samsung members.

I've very bad experience with Samsung experience 9.0 beta.

After installation the phone hadn't started again!

I had to send the phone to samsung and they flash the mobile.

;-(

now, i started my phone again, and what a bad surprise, it will install the experience 9.0 beta again 😞

Re: S8 Upgrade program

AntS — Fri, 29 Dec 2017 09:54:08 GMT

Hi @sheeet. :robothappy:

There's an FAQ on the beta programme here: http://static.samsungmembers.com/betatest/binary/en/faq_sub.html#SECOND

The relevant bit from there about cancelling it:

"9. How can I quit Galaxy beta Programme?

You can cancel through “Withdraw from Galaxy Beta Programme” under the “Settings” menu in the “Samsung Members” app.

In order to use the official software and services, be sure to re-install (rollback) the final version of the official software.

You can re-install software by using the PC version of Smart Switch. Once the software is re-installed, the device will be reset and all data that was generated during the Galaxy Beta Programme will be erased.

(You can find details from FAQ #10 below.)

All data which had been backed up before installing the beta software can be recovered, but there may be limitations in recovering data that was created after installing the beta software.

The Samsung Service Center also supports re-installation of the official software.

Please contact the Call Center, and you will be guided to the nearest service center.

- Call Center UK : 0330-726-7864 / Ireland : 0818-717-100

10. How can I restore the official software during Beta Programme?

You can re-install the official software by using the PC version of Smart Switch.

(You can download it from the following link - www.samsung.com/smartswitch).

Please connect your phone to your computer, launch Smart Switch on your computer, and press the “Update” button to re-install the official software (rollback)."

(This is for UK/Ireland phones, although one of the guides the UK & Ireland Mobile Tech team received has "the Deregister menu" instead of “Withdraw from Galaxy Beta Programme” in the above advice, so it may be worth checking for that term too.)

Re: S8 Upgrade program

Zeca — Fri, 20 Apr 2018 16:35:06 GMT

Way my Samsung very hot

Re: S8 Upgrade program

ChrisM — Sat, 21 Apr 2018 11:09:08 GMT

Hi @Zeca.

Could you give us a little more information please?