temat Re: Re: Re: Re: Re: UK S24 Ultra replacement. w Samsung Shop

UK S24 Ultra replacement.

Char93 — Mon, 29 Jan 2024 16:29:15 GMT

Has anyone had to send back an S24 Ultra due to it being defective?

Samsung quoting me 10 working days turnaround, so looking at 2 weeks - just wondered if anyone could comment if they have got the replacement any quicker/took any longer. Seems a long time considering I sent it yesterday and it's already been delivered to their warehouse.

Their customer service is not much help and apparently they can't speak to their logistics team 🤔

Thank you.

Re: UK S24 Ultra replacement.

Joeeye — Mon, 29 Jan 2024 16:31:16 GMT

When you consider they're probably still catching up to pre-orders, I don't think it's unreasonable to expect a bit of a delay.

Re: Re: UK S24 Ultra replacement.

Char93 — Mon, 29 Jan 2024 16:34:41 GMT

Wasn't really my question but thanks for your response but I have to disagree - they sent me a defective item that obviously had no quality control check so why should I have to wait again. They should get a replacment out ASAP I feel instead of being put at the back of the que it seems.

Re: Re: Re: UK S24 Ultra replacement.

TheDenny — Mon, 29 Jan 2024 16:42:27 GMT

Don't settle for their decision. Ring Samsung again and get them to email dispatchment department to send your mobile as its unacceptable to receive a faulty product and not have a quick turnaround time. Hope you get your new mobile working and on time ⏲️

Re: Re: Re: Re: UK S24 Ultra replacement.

Char93 — Mon, 29 Jan 2024 16:44:32 GMT

Thank you my friend. I have tried and tried but their customer service are like a robot and can't actually do anything. Sat on hold for over an hour, tried the online thing too but same outcome. They told me they have no contact with their logistics team 🤔

Re: Re: Re: Re: Re: UK S24 Ultra replacement.

TheDenny — Mon, 29 Jan 2024 16:46:38 GMT

So sorry to hear about your negative customer service experience. Either way ensure it is logged and then hopefully you can be compensated for your time and effort wasted in the chasing. They have contact via email to logistics so insist they email whilst you are on the phone and they expect an emailed solution sent to you

Re: UK S24 Ultra replacement.

BandOfBrothers — Mon, 29 Jan 2024 16:49:32 GMT

Hi @Char93

Sorry to learn that you've had to send a Samsung Galaxy s²⁴ Ultra back to Samsung due to issues with it.

I think it's reasonable to expect a fast as possible turnaround to have a new phone delivered.

Logistics and stock availability will determine how fast this will be.

If I can be of any further help then please don't hesitate. Take care. 😎

Re: Re: UK S24 Ultra replacement.

Char93 — Mon, 29 Jan 2024 17:19:11 GMT

Thank you - if you have a contact in Samsung logistics that would be great 😅 cheers

Re: UK S24 Ultra replacement.

Obsydian — Mon, 29 Jan 2024 17:36:39 GMT

Assume you within the return period, return it and order another. Never ever go with the early failure fix, for any item not just phones.

Re: Re: UK S24 Ultra replacement.

Char93 — Mon, 29 Jan 2024 17:59:59 GMT

I am yes - they have said they will replace not repair. I don't really want to cancel the order as I've used the trade in, discount codes etc so would end up being even more hassle and I'd end up losing out.

Re: Re: Re: UK S24 Ultra replacement.

Obsydian — Mon, 29 Jan 2024 18:05:16 GMT

Feel for you bud, I know when you get all the discounts, trade-in, stacked and...

Re: Re: Re: Re: UK S24 Ultra replacement.

Char93 — Mon, 29 Jan 2024 18:29:58 GMT

Exactly that... I did get it for a good price but having second thoughts now! The aftersales is not very good

Re: UK S24 Ultra replacement.

Notamech — Mon, 29 Jan 2024 18:42:52 GMT

Yeah unfortunately they're facing stock shortages so perhaps unlikely that they will prioritise your replacement unless its a variant they have in stock. But i totally understand that they should be prioritising your replacement especially if you've already traded in your previous phone. They shouldn't expect you to be without a phone.But its Samsung, customer service is an alien concept to them just read the horror stories here and set your expectations accordingly.

Re: UK S24 Ultra replacement.

Anonymous User — Tue, 30 Jan 2024 14:25:25 GMT

I had to send mine back because it was faulty, I'm really annoyed I have to wait so long with apple you can just walk in and replace it. Currently using a 12 mini as I have no other phone. I am so annoyed they got the phone back today so I'm hoping I have it back in my hands by weekend the s24 ultra is a beautiful phone I love it but only had 18 hours with the bloody thing before it went back

Re: Re: Re: Re: Re: UK S24 Ultra replacement.

Anonymous User — Tue, 30 Jan 2024 14:26:33 GMT

If they replaced it within 24 hours then the aftersales would be really good I have never had a problem with samsung but this 10 day thing ain't great

Re: Re: Re: Re: Re: Re: UK S24 Ultra replacement.

Char93 — Tue, 30 Jan 2024 17:25:12 GMT

Totally agree

Re: Re: UK S24 Ultra replacement.

Char93 — Tue, 30 Jan 2024 17:26:40 GMT

Oh yes, I'm usually quite optimistic but after this with all the will in the world I cannot be 😂

Re: Re: Re: Re: Re: Re: Re: UK S24 Ultra replacement.

Anonymous User — Wed, 31 Jan 2024 12:16:12 GMT

What was wrong with yours? Mine was a dead pixel, I'm getting my replacement in march thats if i dont just bin it off and ask for a refund 😤

Re: UK S24 Ultra replacement.

idlitoparotta — Wed, 31 Jan 2024 16:46:51 GMT

Even am in the same situation and it's really frustrating. I sent mine yesterday and waiting so badly for a replacement.

Whats the current status of your parcel?

Re: Re: UK S24 Ultra replacement.

Char93 — Wed, 31 Jan 2024 20:05:54 GMT

Sorry to hear that. I know your pain.

My parcel was delivered back to them on Monday. According to Samsung it's being processed.