topic Re: Dispatching orders made later before orders that were placed first in Samsung Shop

Dispatching orders made later before orders that were placed first

richardc1983 — Mon, 29 Jan 2024 20:21:44 GMT

I'm really annoyed with Samsung. I ordered an s24 ultra 1tb evening of 18th January and my partner ordered the exact same spec and colour phone 24 hours later. They had an email on Saturday saying phone will be delivered today and have now received it. So they ordered later than me yet they've got their phone before me. Samsung say they can't help. My order still says order accepted. Why are they not processing orders in which people have made them, I paid on my card as well and the money has left my account. Very disappointing, surely orders are automated. Fuming with them.

Re: Dispatching orders made later before orders that were placed first

Piper123 — Mon, 29 Jan 2024 20:01:31 GMT

Just a thought, did you and your partner order different colours?

Re: Dispatching orders made later before orders that were placed first

Reylob — Mon, 29 Jan 2024 20:03:19 GMT

You cannot find logic on Samsung's customer support or pre-orders procedure.

I place my order for 1TB Blue very soon after the announcement and so far it is coming on the 9th.

Did you both order the same colour as well?

Re: Dispatching orders made later before orders that were placed first

richardc1983 — Mon, 29 Jan 2024 20:05:56 GMT

Yep same colours, all identical! Livid with them it's completely disrespectful to customers waiting longer.

Re: Dispatching orders made later before orders that were placed first

Members_AN1Mlnd — Mon, 29 Jan 2024 20:15:10 GMT

just been trying to get through for over 40 mins to then be told you paid for a 256gb and got a 512. but I ordered a 512gb when the advert said it would double it to 1tb. was going around in circles for another 20 min, I ordered mine last Tuesday, won't get it till Fri, ordered other half's later in the day. his was being delivered on 9th Feb, got it today after they tried to deliver it last Thurs! they don't seem to know their ***** from their elbow

Re: Dispatching orders made later before orders that were placed first

Luzy — Mon, 29 Jan 2024 20:20:59 GMT

I had that also, its all over the feeds here even people that ordered the exact same phone getting their orders when they ordered nearly a week later.
I spoke to customer services was given the run around told there's none in stock that's why the delivery dates were changed, just wait for an email its shocking

Re: Dispatching orders made later before orders that were placed first

Luzy — Mon, 29 Jan 2024 20:22:35 GMT

Also I should point out my partner placed a order the day after me and his is still being shown to be delivered as scheduled, and we ordered the exact same colour and module, my friend's had the same trouble but they have been given a delivery date when I was told they can't because there's none in stock, my friend also ordered the same colour an modle

Re: Dispatching orders made later before orders that were placed first

richardc1983 — Mon, 29 Jan 2024 20:23:01 GMT

Just spoke to customer service on the phone. Said that I've got a trade in and that's caused the delays as the trade in team are behind.

Re: Re: Dispatching orders made later before orders that were placed first

Luzy — Mon, 29 Jan 2024 20:24:11 GMT

I ordered my 1t on the 18th and got told on the day of delivery its unforseen circumstances. Then after a day of trying to get through to customer service was told there's none in stock

Re: Re: Dispatching orders made later before orders that were placed first

Luzy — Mon, 29 Jan 2024 20:25:19 GMT

They didn't say that to me, and mines a trade in on my s23 ultra too which is weird. My friend who ordered has a trade in and has been given a date. Its messed up I am sure they make it up as they want

Re: Dispatching orders made later before orders that were placed first

richardc1983 — Mon, 29 Jan 2024 20:31:03 GMT

It's rediculous

Re: Dispatching orders made later before orders that were placed first

Reylob — Mon, 29 Jan 2024 20:32:31 GMT

I think it is misinterpretation of the offer. You were getting double the storage, but it was not by selecting a storage and the storage would be double. It was by selecting a storage and you would be charged the price of the phone with half the storage.

So if you selected the 1TB you were getting 1TB, but charge the price of the 512GB, and if you selected 512GB, you were getting 512GB but charge the price of the 256GB. The customer was getting double the storage by paying the price of half the storage, but not by doubling the selected storage.

Calling customer service is something that I would not wish on my worst enemy. Waiting times can reach and pass an hour. The persons talking to you would not have a clue of what they talking and very often they will give inaccurate information or simply lie.

If you wish to get the 1TB, my advice is to cancel the order for the 512GB, and place a new order for the 1TB. You will be charge £1349 instead of £1549.

Re: Dispatching orders made later before orders that were placed first

Reylob — Mon, 29 Jan 2024 20:35:09 GMT

Well, if it makes you feel any better. I order mine earlier than you and yet my delivery date is the 9th of Feb, if they do not delay the delivery.

This is a yearly tradition. The pre-ordering is a disaster every year.

Re: Dispatching orders made later before orders that were placed first

richardc1983 — Mon, 29 Jan 2024 20:36:09 GMT

Oh god, what status is it at? Mine says order confirmed.

Re: Dispatching orders made later before orders that were placed first

Reylob — Mon, 29 Jan 2024 20:42:21 GMT

I paid mine in full, no trade in and still my delivery is on the 9th of Feb.

Re: Dispatching orders made later before orders that were placed first

richardc1983 — Mon, 29 Jan 2024 20:43:02 GMT

It's so wrong

Re: Dispatching orders made later before orders that were placed first

Reylob — Mon, 29 Jan 2024 20:44:12 GMT

Mine also says order confirmed and it has been stocked there for centuries.

Re: Dispatching orders made later before orders that were placed first

MrJCharming — Mon, 29 Jan 2024 21:12:41 GMT

This happened to me last year. Order seemed to be stuck, ended up reordering just in time to get the same deal

Re: Dispatching orders made later before orders that were placed first

georgieboy — Mon, 29 Jan 2024 21:34:26 GMT

I ordered the blue ultra model on the 18th January was told delivery would be 25th January then told sorry the 9th February...just had a look and I've moved to preparing despatch dont know if that means I'll get a dpd email sooner or not ...its a bit dissapointing it's a hell of a money for this service

Re: Re: Dispatching orders made later before orders that were placed first

Notamech — Mon, 29 Jan 2024 22:27:58 GMT

Hopefully this means they now have stock and will ship it to you soon. I also ordered on the 18th was due to get it on the 25th. Then got a mail morning of 25th saying now its on the 8th. No further update since. My order is stuck at order confirmed and hasn't moved since.