topic Re: Processing time for a refused delivery in Samsung Shop

Processing time for a refused delivery

davehorne — Tue, 13 Feb 2024 10:43:27 GMT

I refused delivery of an S24 Ultra/512GB (€1359) because shortly after I ordered it, I saw the same phone for a considerably lower price (also from Samsung).

I ordered, received, and am very happy with the second phone I now have.

I refused the initial S24 Ultra on the 24th of January and still have not received confirmation that the phone has been received by Samsung.

I received an email the day after, I believe, I refused delivery stating the return process has begun.

I would feel much better if I were to receive an email informing me, we've received your phone and haven't forgotten you.

I don't remember it taking this long in the past.

Re: Processing time for a refused delivery

BandOfBrothers — Tue, 13 Feb 2024 14:14:14 GMT

Although I assume the logistics department of Samsung will be busier than normal, it's also reasonable to receive a refund as soon as possible.

And to keep you in the loop too @davehorne

If this was my situation I'd speak with Customer Service and or the Online Shop Team.

If i can be of any further help please don't hesitate to ask 😎

Re: Processing time for a refused delivery

davehorne — Tue, 13 Feb 2024 14:42:05 GMT

I've contacted Samsung Customer Service via WhatsApp chat, which is a very quick and easy way to contact them.

I was told it can take up to 15 business days for the package to arrive back to Samsung ... and then an additional two weeks for me to receive a refund.

You'd think there'd be a better way, wouldn't you?

Re: Processing time for a refused delivery

BandOfBrothers — Tue, 13 Feb 2024 14:46:37 GMT

I recall when I sent a Samsung Note²⁰ back to the UK 🇬🇧 Returns Department it did take a while for the refund albeit my return refund was drastically delayed due to reasons out of my control.

However my return wasn't within the period of a major launch of new flagship phones which I can imagine has the possibility of delaying the process somewhat.

I hope your funds are returned ASAP @davehorne 🤞

Re: Processing time for a refused delivery

davehorne — Wed, 14 Feb 2024 22:32:36 GMT

An update - I just received an email from Samsung that I will shortly receive a refund for the first phone I returned.

Today was the 15th business day of the day I refused delivery at the door.

This makes me feel a lot better.

Re: Processing time for a refused delivery

davehorne — Thu, 15 Feb 2024 11:38:38 GMT

I received a €1359 refund on my bank account. From the time the phone was refused to the time I received a refund was 16 business days.