topic Re: Delivery delays in Samsung Shop

Delivery delays

mrskirkham — Wed, 31 Jan 2024 20:32:43 GMT

So, placed an order for S24 ultra titanium black 1TB on 18 January, chose the delivery date for 1 February. Heard nothing from Samsung nor DPD about the delivery that due tomorrow, so I rung the customer service and been told that they'll keep me posted.

Just got an email tonight about the delays, saying "due to unforeseen circumstances your order will be delayed, your new delivery date is 5 February"

It's just not good enough, Samsung soon take my money when i placed the order!

I'm so disappointed!!

Re: Delivery delays

BandOfBrothers — Wed, 31 Jan 2024 20:47:32 GMT

I totally get your unhappy with the delays due to high demand @mrskirkham

Unfortunately with the launch of flagship phones this can and will happen.

Really communication from Samsung could be better and faster so the customer is kept on the loop.

If I can be of any further help then please don't hesitate to ask. 😎

Re: Delivery delays

Reylob — Wed, 31 Jan 2024 20:55:12 GMT

This is Samsung's yearly tradition. I ordered mine, 1TB blue and delivery is for the 9th. Samsung has my money for 14 days already.

Exclusive colours and 1TB options always have delays. I understand that you are disappointed, but wait is the only way to get the phone. Of course you could always cancel the order.

I am sorry I cannot be more helpful.

Re: Delivery delays

Piper123 — Wed, 31 Jan 2024 21:27:46 GMT

I do wonder why Samsung think this is acceptable.

Surely a company of their size can manage their supply and delivery chains better than this?

Re: Delivery delays

Reylob — Thu, 01 Feb 2024 07:14:13 GMT

Deadly right, they should plan this pre-order malarkey way better. Their order, communication, delivery chain is a complete catastrophe.

They should improve their Customer Support, I wrote improve, but it is more like they should have proper CS and properly train their agents. It is not good having a good product and bad CS. I dread having to phone them. It is like going to a restaurant having and excellent meal and a horrendous service, it will spoil the experience no mater how good the food was.

I love technology, but I think this is my last Samsung pre-order. It is not worth the hassle. As a matter of fact, it is not pre-order if I get my device two weeks later after the official release and I get charged four weeks in advance.

Re: Delivery delays

JimmyEss — Fri, 17 May 2024 00:40:34 GMT

I ordered an S9 ultra, buds 2pro and a book cover keyboard case on the 26th of April 2024, it says shipping will not even begin until May 23rd. Is it coming from Vietnam? I contacted support to see if I could pay a premium to expedite the process only to be told due to high demand of products delivery/shipping times could not be altered. Would have been easier to just buy from a tech shop/Ebay/Amazon. Don't get me wrong I love Samsung products but a month or longer for delivery just seems ridiculous.

Re: Delivery delays

Esztu — Mon, 22 Jul 2024 08:14:08 GMT

I've just ordered a phone (online exclusive colour), it was in small print that it'll ship in 3 weeks, they just changed the date without any email update to 4 weeks, now I'm worried I'll run out of promotion time for the cashback. I understand the high demand but surely such a big company could plan ahead.. Hate waiting for a month for my phone. 😞

Re: Delivery delays

MrMet825 — Mon, 22 Jul 2024 18:08:03 GMT

Exactly the same boat, here. Was due for delivery 19th July, then changed to 2nd August with no notification (only noticed when I logged on via the confirmation email).

Absolutely awful customer service. Not ordered direct from Samsung before, and I won't be again in a hurry.

Re: Re: Delivery delays

Esztu — Mon, 22 Jul 2024 19:27:48 GMT

mine says "preparing for dispatch" now instead of the August date, I really hope they won't prepare until next Friday 🤭