topic Galaxy Smart Watch Delay in Samsung Shop

Galaxy Smart Watch Delay

Lil-Smithy — Mon, 08 Oct 2018 15:49:52 GMT

Decided that I would up date my Samsung Gear 3 Frontier and get teh new galaxy Smart watch 46mm, placed my order on the 28 Sept 2018 was told it would be delivered on 5 Oct 2018, so was looking forward to receving it 5 Oct came and went no watch contacted samsung to find out why was told out of stock ask when might be back in stock no answer.

the bit that really get my goat is they where quick enough to take my money but seem to be slow in come back with a date when the item will be in stock.

don't they know its coming close to christmas, If I was think of buy one for a christmas present I think you would need to order a few months ago.

Re: Galaxy Smart Watch Delay

BandOfBrothers — Mon, 08 Oct 2018 16:16:20 GMT

In my Experience Samsung don't take the funds until despatch.

It's usually your Bank that places a hold on the funds in your account while awaiting for Samsung to collect.

Where I live in the UK we have bricks and mortar Samsung Experience Stores where I visit to buy my Samsung products.

Do you not have the same where you live ?

If not then unfortunately it's a case of sitting tight and waiting. 😞

I wish you all the best with this situation.

Re: Galaxy Smart Watch Delay

Lil-Smithy — Mon, 08 Oct 2018 17:55:03 GMT

Thanks for your reply and it is strange that Samsung to the payment but they did as I had confirmation that the payment had been taken.

Re: Galaxy Smart Watch Delay

lisafox16 — Tue, 09 Oct 2018 10:55:21 GMT

I pre-ordered my Galaxy Watch on the launch date several weeks before dispatch and my money was taking as well, also based in the UK.

Re: Galaxy Smart Watch Delay

Lil-Smithy — Tue, 09 Oct 2018 11:06:56 GMT

Glad to know that I am not the only one. Have been called today promised that should be delivered before this Friday 12 October 2018 fingers crossed but not holding my breath

Re: Galaxy Smart Watch Delay

GaryBrett — Wed, 10 Oct 2018 11:08:22 GMT

Smithy - I took a call from Samsung UK this morning telling me my replacement GW will be here tomorrow or Friday at the latest, this despite them saying the same thing last Friday about a Monday delivery.

Guessing they have some stock arriving as he confrmed its currently out of stock, I have come across another user yesterday who had his Argos replacement watch refunded due to issues with suppliers (Samsung).

Like you I'm not confident but at this point Im not overly concerned as I think I'll return it anyway for refund if the fitness doesnt improve rapdly.

Good luck

Re: Galaxy Smart Watch Delay

Lil-Smithy — Wed, 10 Oct 2018 16:48:24 GMT

I have just spoken to someone at the Samsung shop regarding my order which should have been with me on 5 Oct then moved to the 12 Oct. They just told me that there is a shipping problem and they don't know when any order will be completed can't even say that it will be out by end off October. Quick enough to take my money for the order fingers crossed it here before Christmas.

Good luck to the rest of you out there .

Re: Galaxy Smart Watch Delay

GaryBrett — Fri, 12 Oct 2018 10:23:57 GMT

Smithy -

My replacement arrived this morning, no duo charger as yet but I dont use it anyway so no drama there.

Last night Samsung UK still had no stock showing so either replacements are taking priority or they just sent me my old one back repackaged, or more likely they are sick and tired of me and want to stop the emails/calls

Hope you get it resolved soon enough

Re: Galaxy Smart Watch Delay

Lil-Smithy — Fri, 12 Oct 2018 10:37:22 GMT

Your one of the lucky ones

They are sick and tired of me cause I am e-mail and calling every day, they still can't give a date when stock will be in the UK. They have promise me compensation for the delay but can't say when I will get it seems to be a recurring theme.

I have also spoke to my bank regarding payment they have confirmed that payment has been taken by Samsung.

Re: Galaxy Smart Watch Delay

GaryBrett — Fri, 12 Oct 2018 10:54:51 GMT

Smithy - Your one of the lucky ones

Thats a matter of opinion . I ordered my first GW right after the unpacked event, took my money immediately, they cancelled my order the next day without any explanantion... Gave me a £50 voucher so i placed the order again, again they took the money and cancelled again, didnt feel very lucky at this point, I was nearly £600 down with no order

After 18 days, 3 orders placed and cancelled and untold hours on the phone I finally got one through with the voucher..

I should have know this wasnt going to end well

Re: Galaxy Smart Watch Delay

Lil-Smithy — Fri, 12 Oct 2018 10:59:23 GMT

So not so lucky then. It's really bad for such a large company to treat customers like this and think that's it ok to do it, does Samsung really need to take your money before order is delivered especially when out of stock.

Re: Galaxy Smart Watch Delay

GaryBrett — Fri, 12 Oct 2018 11:07:52 GMT

Smithy -

That was my argument and I managed to get a callback from a Finance supervisor (probably the cleaner picked the phoen up).

I pointed out their website stated no payment until despatch, they swerved round it by saying internally the order status is set to 'processing despatch' once its accepted, this means grab the payment from what I could decypher..

I gave up arguing in the end

Re: Galaxy Smart Watch Delay

lisafox16 — Fri, 12 Oct 2018 11:18:37 GMT

I even gave up ringing/emailing/web chatting, as I was fed up with being told "this is the first we've heard of any problems", even afte I asked them to take a look on their very own community forum and linking several tech blogger video reviews. Just felt like it wasn't worth it anymore as it was spoiling my "enjoyment" of the £300 watch!

Re: Galaxy Smart Watch Delay

GaryBrett — Fri, 12 Oct 2018 11:41:39 GMT

lisafox16 -

Same Lisa, talking to the support team is like talking to my 2 girls, they dont listen to anything I say and worse have no interest in anything i say

I'll give the GW another 4 weeks without calling/emailing and moaning to support and see where we are, if no improvements by then I'll admit defeat and move on.

At least they are aware now there is a problem, my biggest frustration was the denial at the start, at least thats a positive.

Re: Galaxy Smart Watch Delay

Lil-Smithy — Tue, 16 Oct 2018 09:12:06 GMT

Well I have some good news not to rub any ones nose in it I have been email yesterday 15.10.18 and told that my Smart watch will be delivered today. I'm a little confused as it still showing on web site as out of stock and scared am I getting a new smart watch or a repair one fingers crossed on this one, will let you know what I get GOOD LUCK to you all hope ou all get it sort out soon.

Re: Galaxy Smart Watch Delay

MItchk — Tue, 16 Oct 2018 09:27:42 GMT

I hink you will get a brand new one as I returned a 46mm and 42mm recently and got brand new replacements as all of the clear protection was on each of them.

I do feel that my 46mm does seem a little better on HR but that maybe in my head - it did also update pretty much as soon as it was switched on so maybe that helped.

Steps and Floor climbing problems remain the same though 😞

Re: Galaxy Smart Watch Delay

GaryBrett — Tue, 16 Oct 2018 09:46:27 GMT

Smithy - That is good news indeed, they seem to magic these units up from somewhere

I got my replacement last Friday, I think its marginally better but hard to tell to be honest. I'm going to send it back for a refund unfortunately, as it simply isnt good for fitness tracking for me anyway.

Im sure they will get there eventually but what slightly worries me is they were testing out fixes on the Gear2 last week to see if it would help with the GW, apparently it did a little but that suggests to me there has been a long standing issue with the old devices that have not been properly resolved too?

That and the fact they included the prompt to wear the device further up the wrist on last update would suggest it may not be software, cant see why wearing it like any other tracker would affect HR unless it was a hardware fault? Im tempted to try the 42mm to see if it sits any better and possibly improves HR tracking, I would sacrifice battery for decent fitness data..

Anyway, just my thoughts, glad your all sorted and best of luck, let us know how it goes

Re: Galaxy Smart Watch Delay

Lil-Smithy — Wed, 17 Oct 2018 08:37:12 GMT

Well just to let you all know so far so Good and it is a new one by the looks of things still don't understand how if still out of stock? it really is a smartwatch a few little differences from my samsung frontier but I have notice that it still does not able to link the samsung calender with smartwatch would have thought this should have been one thing samsung sorted?

If anyone know of anything to sort this please let me know.

GOOD LUCK TO EVERYONE hope you all get thins sorted