topic Re: Re: Re: Change of Delivery Address. in Samsung Shop

Change of Delivery Address.

MDKB23 — Fri, 16 Jun 2023 22:57:33 GMT

Hello everyone,

I recently order Samsung Galaxy S23 Ultra from Samsung's website, and got a free gift of Galaxy Buds Pro 2 with it. The buds will be delivered to my address on 29th of June, I don't know why they didn't deliver it with my phone!

The problem is my tenancy agreement is ending on 24th of June, and I have to leave the building on that day, I contacted Samsung chat support and even called them, I explained them, that the building will be closed after 24th of June, please deliver it early or change the delivery address, I was told I can't change it now and if someone doesn't receive it, the parcel goes back to the warehouse and they will consider the customer doesn't want to accept the parcel!!

Is they how you deal with your customers, Samsung?? This is my last time ordering with them, if anyone can help in what I can do in the scenario, their customer support team doesn't want to help at all because of their security policies!!

Re: Change of Delivery Address.

PaulC59 — Sat, 17 Jun 2023 00:07:16 GMT

You can go to royal mail and redirect your mail to a new address. If it's not royal mail you normally get a text message from the delivery company which usually give you the opportunity to modify your delivery. I hope this helps

Re: Re: Change of Delivery Address.

MDKB23 — Sat, 17 Jun 2023 00:44:52 GMT

Thanks for your reply. I don't think it's royal mail, they delivered the phone through DPD, but I am not sure of it.
They usually email a night before about the delivery, maybe after that I can change the address.

Re: Re: Re: Change of Delivery Address.

PaulC59 — Sat, 17 Jun 2023 00:49:19 GMT

Fingers crossed hopefully you'll get a text and or email from the courier and/or samsung with options to modify the delivery.

Re: Re: Re: Re: Change of Delivery Address.

MDKB23 — Sat, 17 Jun 2023 00:52:10 GMT

I hope so, let's see!

Re: Change of Delivery Address.

NawtyRobot — Sat, 17 Jun 2023 00:57:57 GMT

Download the dpd app and see if you can see the delivery and redirect it

Re: Re: Change of Delivery Address.

MDKB23 — Sat, 17 Jun 2023 01:02:48 GMT

I think I can not see it, because when I purchased the phone, it was mentioned as a free gift, and I think the order ID is also the same, but still I will check it thanks!

Re: Change of Delivery Address.

NawtyRobot — Sat, 17 Jun 2023 01:15:17 GMT

With dpd, if you put your address in it, it will detect orders coming to that address

Re: Re: Change of Delivery Address.

MDKB23 — Sat, 17 Jun 2023 01:23:39 GMT

I did already, nothing is showing up! Maybe the delivery's on 29th of June, and the parcel might not have even left from Samsung's warehouse, let's see if i get an email a week later or so

Re: Re: Re: Change of Delivery Address.

Nitesh95 — Sat, 17 Jun 2023 08:38:22 GMT

If you're in the UK - then it will probs be Yodel, as most promotional items I've had, has been delivered by them.

Re: Re: Re: Re: Change of Delivery Address.

MDKB23 — Sat, 17 Jun 2023 11:05:31 GMT

Thanks for your reply. I will have to wait until I get an confirmation email from them then. Samsung is not really helpful in this matter too

Re: Change of Delivery Address.

PaulM1 — Sat, 17 Jun 2023 12:30:08 GMT

Hi there, @MDKB23, and congratulations on your new S23 Ultra! Good luck with your move as well. 👍

The free Buds2 Pro gift is sent out separately and at a later date, as this allows you to get past the 14-day returns period. If, for example, you decided to return your phone (and had received the Buds2 Pro at the same time), you'd need to return both. This could cause some logistical issues.

As noted on the Online Shop "Purchase from Samsung.com by 04/07/23. Free Galaxy Buds2 Pro in Graphite automatically allocated at basket. While stock lasts. Galaxy Buds2 Pro Graphite will be delivered separately within 21 days."

I recommend that you continue liaising with our Online Shop Team and, just for your own peace of mind, also let DPD know about your impending move.

Please let me know how you get on.

Re: Re: Change of Delivery Address.

MDKB23 — Wed, 28 Jun 2023 18:33:05 GMT

Hi Paul, I tried everything I could to address my issue, but there is no one to listen from customer services team, they said due to security policy they can't change the delivery address. Yesterday, I got an email from Dpd about my delivery, but there is no option of changing delivery address and I called them on helpline, there is no way they can't change it.
This is so messed up and it's so frustrating as a customer to worry about these things, samsung had plenty of time to change the delivery address but they simply chose to frustrate the customer!!
Now, what should I do in this case, the building is demolished, to whom will they deliver? My ghost?