topic Re: I wanna return my tablet how do i do it please help in Samsung Shop

I wanna return my tablet how do i do it please help

subimper — Wed, 09 Feb 2022 16:26:28 GMT

Return tablet

Re: I wanna return my tablet how do i do it please help

Aklima — Wed, 09 Feb 2022 16:47:07 GMT

Hi,
If purchased from the shops, U can go there with ur receipt and return it. If purchased online you should have a return postage label which can be taken to ur local post office.

Re: I wanna return my tablet how do i do it please help

xSteveuk — Wed, 09 Feb 2022 16:52:49 GMT

Hi This page may help you

Return and Cancellations

https://www.samsung.com/uk/shop-faq/returns-and-cancellations/

Re: Re: I wanna return my tablet how do i do it please help

subimper — Wed, 09 Feb 2022 16:51:55 GMT

Do i need to tell samsung before sending it?

Re: Re: Re: I wanna return my tablet how do i do it please help

Aklima — Wed, 09 Feb 2022 16:52:55 GMT

Re: Re: Re: Re: I wanna return my tablet how do i do it please help

subimper — Wed, 09 Feb 2022 16:57:22 GMT

Thank you very much for your help

Re: I wanna return my tablet how do i do it please help

CrazyTom2k2 — Thu, 10 Feb 2022 09:09:56 GMT

One other quick thing before returning your tablet - make sure you factory reset the tablet before returning it to disable Factory Reset Protection!

Re: Re: I wanna return my tablet how do i do it please help

subimper — Thu, 10 Feb 2022 09:15:01 GMT

Hi thank you for telling me i have already factory reset the tablet i wanted to ask i read on samsung policy it says to go on samsung account which i have ordered the tablet through but i did not use my samsung acount to order the tablet so how do i tell samsung i wanna return the tablet
Thanks for your help

Re: Re: Re: I wanna return my tablet how do i do it please help

CrazyTom2k2 — Thu, 10 Feb 2022 09:27:28 GMT

Ahh, gotcha!

You're all good, only reason I made sure to mention the reset is because I know the returns process gets more complicated if you don't!

My suggestion would be ringing customer services before returning the tablet, and then they can hopefully arrange a collection from you and stuff 🙂

If you've still got the labels that the tablet came with, you should have a returns label that you can use in there. I'd still recommend ringing Customer Services though, just so they know to expect it back 🙂

Re: Re: Re: Re: I wanna return my tablet how do i do it please help

subimper — Thu, 10 Feb 2022 09:31:33 GMT

Thank you very much for helping me out appreciate it

Re: Re: Re: Re: Re: I wanna return my tablet how do i do it please help

CrazyTom2k2 — Thu, 10 Feb 2022 09:35:24 GMT

No problem - we're here to help mate! 😀

Re: Re: Re: Re: Re: I wanna return my tablet how do i do it please help

Aklima — Thu, 10 Feb 2022 13:15:33 GMT

You welcome

Re: I wanna return my tablet how do i do it please help

JAMES4578 — Thu, 10 Feb 2022 15:32:40 GMT

@subimper You should be sorted but a factory reset is certainly recommended and agree with @CrazyTom2k2 that it would also be beneficial to contact customer services.