topic Annual upgrade program in Samsung Shop

Annual upgrade program

ZoomyRamen — Sat, 12 Feb 2022 13:05:25 GMT

Anyone that faced the wrong credentials issue been able to upgrade yet? Still unable to, have called but apparently they have no record of my order which is a bit concerning.

Re: Annual upgrade program

Markt39 — Sat, 12 Feb 2022 14:34:57 GMT

I'm in the same boat just keeps saying wrong credentials and when you call they say we will conatct you withing 24 hours and nothing. No point ringing up as nothing gets done. Don't no where we stand as we have all signed up to upgrade after 12 months and no of us can. Surely its a breach of contract on Samsungs side.

Re: Annual upgrade program

MobileGuru — Sat, 12 Feb 2022 14:47:58 GMT

It certainly isn't a good look for Samsung. Marketed as being able to upgrade our phones annually and, after several years, now find that I am unable to upgrade this year and am stuck with S21.

Re: Re: Annual upgrade program

Markt39 — Sat, 12 Feb 2022 14:54:03 GMT

Exactly I'm 13 months in and can't upgrade with no option and no one helping me via customer services. You just get the same spiel of everyone. Tempted to jump to iPhone if they can breach the contract then we don't have a contract.

Re: Annual upgrade program

CTC — Sun, 13 Feb 2022 09:51:03 GMT

I'm in exactly the same position here. Having issues logging in to upgrade lounge.

Have spent 1.5hrs on the phone to Samsung getting no where. They can't find me via my email or loan ref number or last year's order number. They blame Klaran, Klarna blame Samsung.

Sent several email to Samsung shop and Samsung trade it. No reply received.

Has anyone else had the same issue/found a solution. I'm getting increasingly frustrated. Have been part of the programme for +3 years and every year their seems to be am issue. Seriously considering making the move over to Apple.