topic Re: Can i change the trade in item after purchase? in Samsung Shop

Can i change the trade in item after purchase?

Obsydian — Thu, 23 Nov 2023 14:16:43 GMT

I purchased a few items early including a ZFlip5, I used a ZFlip3 as a trade-in, but afterwards thought I had an old iPhone 5S.

The question is, if I do not send in the correct trade-in device (assume they check the IMEI I provided) will they reject it?

I tried an online support chat, and they advised it could not be changed, the only option was to cancel and start over, but then i loose a 5% (using the Samsung Shop App) and 10% (Share a link) discount codes.

Re: Can i change the trade in item after purchase?

Blessed4life — Thu, 23 Nov 2023 14:25:26 GMT

Hi, you'll be charged the full amount unless you cancel the order & do a new one.

Re: Can i change the trade in item after purchase?

Obsydian — Thu, 23 Nov 2023 17:55:09 GMT

Thanks think I'll just keep the original deal

Re: Can i change the trade in item after purchase?

Piper123 — Thu, 23 Nov 2023 19:13:43 GMT

Sadly Samsung are easily confused and asking them to change an order after it has been placed is fraught with risk. I promise you they would get it wrong and then leave you to sort it out.

I would advise either cancel the order and start again (appreciate this isn't your favoured option due to discounts but does Black Friday offer any better???) or stick with what you've ordered.

Hope whichever you choose you like your new device. 😀

Re: Re: Can i change the trade in item after purchase?

Blessed4life — Fri, 24 Nov 2023 18:08:21 GMT

Smart move & you're very welcome.

Re: Can i change the trade in item after purchase?

Obsydian — Sat, 02 Dec 2023 14:22:41 GMT

Ok update, I emailed the trade-in team, and surprisingly confirmed it is fine to do so as long as it is an eligible product, if lesser value then of course less value as per the trade in detail.

Re: Can i change the trade in item after purchase?

dangdshot — Sun, 21 Jan 2024 05:01:45 GMT

Hey, do you mind sharing the email id you had contacted to resolve this issue? I have a similar case and the support team are asking me to cancel my order and reorder it again.

Re: Can i change the trade in item after purchase?

dwolff777 — Fri, 02 Feb 2024 04:29:29 GMT

please share address to the trade-in team.

Re: Can i change the trade in item after purchase?

Obsydian — Fri, 02 Feb 2024 07:22:08 GMT

Top line for email and email response confirming.

Re: Can i change the trade in item after purchase?

Members_quhz1hV — Fri, 31 Jan 2025 15:35:27 GMT

Hi,

Ideally when should I send this message to the trade in team?

After delivery of my phone or while it is being dispatched?

Re: Can i change the trade in item after purchase?

justinhca — Tue, 18 Feb 2025 19:04:56 GMT

I was just denied a trade-in value adjustment since the triage for the trade-in was completed after sending my device in. DO NOT SEND the trade-in until Samsung can update the original order for the new device/IMEI.

Re: Can i change the trade in item after purchase?

SJM3112 — Fri, 21 Feb 2025 12:59:05 GMT

Hello

This should be easier than it is. So you say I should email the trade in team and give them the new imei number and have it all updated before sending the trade in device ? Thank you

Re: Can i change the trade in item after purchase?

justinhca — Fri, 21 Feb 2025 18:55:03 GMT

Right, you need to have the original order changed to reflect the actual device you want to trade in first. Only when you can get a copy/confirmation of the order change reflecting the actual device you want to trade in, then send in your trade-in.

Re: Can i change the trade in item after purchase?

SJM3112 — Fri, 21 Feb 2025 19:10:53 GMT

Thank you for getting back to me. Weirdly they have emailed me saying just to send the device and they will change when they get it. I will email them again before proceeding.

Re: Can i change the trade in item after purchase?

justinhca — Fri, 21 Feb 2025 19:35:45 GMT

Right, an agent told me the same thing. Unfortunately, that was bad information. Here's the outcome you should expect if you follow that advice. You will lose the difference in the trade-in value.

Re: Can i change the trade in item after purchase?

SJM3112 — Fri, 21 Feb 2025 19:58:50 GMT

Yeah it’s all very unclear, on their part. Fortunately the trade in I’m using is their Guaranteed one which takes any android so it’s not based on the actual device as such but I will still follow your advice.

Re: Can i change the trade in item after purchase?

justinhca — Fri, 21 Feb 2025 21:04:06 GMT

For me I lost the trade-in value from an S23U vs. S24U, so $150. I am trying to pursue a claim with the credit card I used for the purchase, but we'll see how that goes...

Re: Can i change the trade in item after purchase?

SJM3112 — Fri, 21 Feb 2025 21:19:33 GMT

Good luck! I appreciate you taking the time to reply