topic Re: Re: Re: New Phone Came Locked from Samsung Needs PIN in Samsung Shop

New Phone Came Locked from Samsung Needs PIN

JohnSSC — Wed, 06 Dec 2023 19:49:05 GMT

I just received a new S23 Ultra from Samsung yesterday. I went in and started setting up the phone, and then when I was about to put the SIM card in, I got a message that said the phone was locked as it had been reported lost or stolen. How can this happen? I signed for the shipment with FedEx. I have a trade-in that I will be sending to them, and I even have a payment plan in place. So There is no reason for this. Has anyone else run into this issue, and if so, how did you resolve it? I have put in a ticket with Samsung, but I am not confident they will fix it. I don't want to send the device back as it is for my wife, and she loves the lavender color, which is hard to find.

If Samsung does fix it or whatever they suggest I do, I will update this thread when it happens.

Re: New Phone Came Locked from Samsung Needs PIN

Anonymous User — Wed, 06 Dec 2023 19:54:20 GMT

Have you contacted Samsung to ask?

Re: New Phone Came Locked from Samsung Needs PIN

Piper123 — Wed, 06 Dec 2023 19:55:29 GMT

Hi there

What website did you purchase the device from please?

If direct from Samsung, potentially they may be able to remove the lock if it is a security feature in your country.

Otherwise I would return it for replacement now whilst you have the opportunity.

Re: New Phone Came Locked from Samsung Needs PIN

JohnSSC — Wed, 06 Dec 2023 19:56:13 GMT

From my post: "I have put in a ticket with Samsung, but I am not confident they will fix it."

Re: Re: New Phone Came Locked from Samsung Needs PIN

Anonymous User — Wed, 06 Dec 2023 19:57:01 GMT

Usually it's because you haven't sent the phone in time or defaulted on payments.

Re: New Phone Came Locked from Samsung Needs PIN

JohnSSC — Wed, 06 Dec 2023 19:58:05 GMT

I ordered it from Samsung.com the US site. I don't want to return it until I give them a chance to solve the issue.

Re: Re: Re: New Phone Came Locked from Samsung Needs PIN

Piper123 — Wed, 06 Dec 2023 19:58:34 GMT

The OP received the device yesterday so unless the OP stopped the payment then don't think that is the issue....

Re: Re: New Phone Came Locked from Samsung Needs PIN

Piper123 — Wed, 06 Dec 2023 19:59:14 GMT

Ok get you.

You are on the UK forum here

Re: New Phone Came Locked from Samsung Needs PIN

xSteveuk — Wed, 06 Dec 2023 20:10:21 GMT

Hi
Try Below

Visit the Find My Mobile website findmymobile.samsung.com on a computer or another mobile device. Log in using the Samsung account credentials associated with the locked device. Step 2: Once logged in, select the locked Samsung device and click the "Unlock" option

The default pin samsung
Is zeros 0000

Re: New Phone Came Locked from Samsung Needs PIN

JohnSSC — Wed, 06 Dec 2023 23:01:57 GMT

That was good advice, but since the phone isn't unlocked, I don't think I can register it. I looked at the link findmymobile.samsung.com, and it does not show up in my list of registered devices.