topic Anyone found a fix to purchase from the US Store with foreign billing addresses? in Samsung Shop

Anyone found a fix to purchase from the US Store with foreign billing addresses?

drive88mph — Sun, 19 Nov 2023 01:44:59 GMT

So i have been able to purchase from the US store several times before, in fact today would be my 5th or 6th time but again as my past experience i had to retry at least 15 times or more when i purchased my fold 5. At the end i dont know what worked but i was able to buy the phone with a credit card from mexico i just entered the same shipping address as my billing address and i THINK i used a vpn on the last try.

Now im trying to buy a galaxy watch and same experience, im manage to pay, receive an email and 20 minutes later it gets cancelled.

Now i spoke to agents, spoke to support and sales, my bank and still samsung´s stupid policy is cancelling my order. Samsung needs to stop this system, there are MANY users in the US and everywhere that have billing addresses from other countries. This is an international brand so they need to make it better.

Anyway has anyone found a solution for now? thanks for reading

Re: Anyone found a fix to purchase from the US Store with foreign billing addresses?

drive88mph — Sun, 19 Nov 2023 01:57:38 GMT

Managed to buy the galaxy watch by using a vpn and doing all the process with the vpn activated in california. Hope this works again when the fold 6 launches. SAMSUNG PAY ATTENTION YOU ARE LOSING CUSTOMERS!!! you were going to lose me with the mexican policy of deactivating phones purchased here and used in mexico but thank god you didnt went with it but stop doing stupid policies

Re: Anyone found a fix to purchase from the US Store with foreign billing addr..

NawtyRobot — Sun, 19 Nov 2023 03:30:04 GMT

Samsung prefer you purchase products in the region their customers live for multiple reason. One is warranty is only valid in country of purchase and two the handset firmware is tailored to the region of purchase so to get best experience

Why not buy from country you live in?

Re: Anyone found a fix to purchase from the US Store with foreign billing addresses?

Larafenati — Wed, 04 Sep 2024 02:40:56 GMT

The same thing happened to me. I tried 6 times to make a purchase. I used different names, different cards, I even tried to buy it while I was in the states, and it didn't work. I spent many HOURS talking to support and no one could help me. They kept telling me the same thing without answering my questions. It's unbelievable that I cannot buy something and support can't help me.
They even charged me the 4 times in my cards, and it's been 48 hours and I still haven't received the money from any of those purchases. Samsung support's answer is that the problem is my bank. But I've tried with 3 different cards, one from an american bank. Are all the banks not working not?
SAMSUNG, YOU ARE LOSING CLIENTS