topic Re: Galaxy tab s8 ultra delay in Samsung Shop

Galaxy tab s8 ultra delay

Dazza71 — Sun, 27 Mar 2022 17:54:46 GMT

I purchased a galaxy tab s8 ultra 256gb on the 22nd march to be told it was getting delivered on the 24th March.Now I'm being told it will be delivered on the 6th of April which is not what I expected as this was to be a present which is the 30th march.I understand about stock shortage which is fine but if I go onto the Samsung website and try to reorder again it gives me the opportunity to purchase next day delivery and are in stock.I don't have the money to reorder from elsewhere because if I cancel the order I won't get the refund for 3-5 days but the same money was taken out of my account within seconds how does that work customer service is shocking.

Re: Galaxy tab s8 ultra delay

Obsydian — Sun, 27 Mar 2022 18:07:05 GMT

Very annoying was in the same boat as you, then it turned up Friday.

Re: Galaxy tab s8 ultra delay

Dazza71 — Sun, 27 Mar 2022 18:09:46 GMT

Hope it arrives before the 30th are you happy with your product in the short time you've had it.

Re: Galaxy tab s8 ultra delay

Ankit Kumar — Mon, 28 Mar 2022 12:24:41 GMT

Same situation 😭

Re: Galaxy tab s8 ultra delay

DarkBahamut — Mon, 28 Mar 2022 12:40:13 GMT

I ordered the same model on the 11th Feb and that hasn't even turned up yet. I'd say you'd have no hope of it turning up, but Samsung don't seem to fulfil orders in any sort of order so it's impossible to know when you'll get anything.

That said, for as much as I don't want to see anyones order delayed, I'm going to be pretty pissed off if people who ordered 6 weeks after me are getting them first!

Re: Galaxy tab s8 ultra delay

Dazza71 — Mon, 28 Mar 2022 12:48:42 GMT

I'm going to look further into it I'll get stuck into them on twitter and find a direct email for the ceo if I have to.Have you seen there feedback on trustpilot there products are great shame there customer service is a shambles.

Re: Galaxy tab s8 ultra delay

Yousif Azimi — Fri, 01 Apr 2022 10:44:56 GMT

I have ordered mine on 14th February, and still hasnt shipped. I haven't even gotten a sms or any update, I had to call them and even they couldn't gove me a definite date.

I dont know how samsung process orders, but if u got before me and other who have been waiting since release, I would be p****d actually.

Re: Galaxy tab s8 ultra delay

Dazza71 — Fri, 01 Apr 2022 10:54:08 GMT

Hi I have a preparing dispatch on my order now but have looked into it and some people have had a preparing dispatch for a weeks.Samsung customer service has got to be the worst in the world for such a massive company.

Re: Galaxy tab s8 ultra delay

Dazza71 — Fri, 01 Apr 2022 19:42:09 GMT

Update I ended up cancelling my order which they were offering me £480 for my s7+ then I reordered with an offer of £560 for my s7+ I paid £3.99 for next day delivery to see what happened.I didn't get next day delivery but got an email from dpd to say my order will be delivered on Monday before 10am.

Re: Galaxy tab s8 ultra delay

Taha Farooqui — Tue, 06 Sep 2022 12:31:08 GMT

Ordered (25/08/22): I went to the Stratford Samsung experience store, London for purchasing the Samsung tab s8 ultra 512GB where the salesperson told me that there is a shortage of (S8 ultra 256 and 512 GB) and only one piece was available in Manchester. So, I came back home and ordered it online on (25/08/22) which shows the stock is available with next-day delivery (27/08/22).

Official Delivery (27/08/22): I received an email that says "We regret to inform you that your recent order has been delayed, due to unforeseen circumstances beyond our control." I don't understand when there is a shortage why they are taking orders?? Why they don't mention the exact date of delivery in the emails???

Update (28/08/22): Received an email from Samsung Customer Services Team that says ("Your order has left our warehouse") and DPD said ("We've received your order details, but have not yet received your parcel").

Update(01/09/22): It's been 4 days with no updates. I call them and one of customer representative told me that he need to check whether the product is in stock or not..lol. Honestly, I am getting frustrated. Their team learn new skill which is how to waste customer time to tell lies. If I am not getting update today then I'll ask for refund. Totally Bullshit customer service, untrained staff.

Update(03/09/22): I call the customer support team to check the issue, they said they already created a ticket to logistic team and waiting for their reply. Samsung Logistics department is one of the laziest department in the whole world. It's thier choice whether they want to respond or not.

Update(05/09/22): I finally cancelled my order and ask for refund with compansation because they didn't gave any update and wasted my time. The refund will be credited in next 10 business days. Some hours later I received an email from Samsung my order has been delivered. Wtf?? I call again to Samsung about the email so they said we created the ticket to our higher department to solve the issue.

Re: Galaxy tab s8 ultra delay

AndrewL — Tue, 18 Mar 2025 16:47:26 GMT

: I'm sorry to hear that you have encountered a delay with your order. The message you received mentioned circumstances beyond our control, which suggests that the issue may be logistical, rather than stock related. This could potentially be related to the current 7 day strike at the UKs largest shipping container port, which might explain why your order cannot be completed at this time. I understand that this is far from ideal, and recommend staying in touch with the Shop Team for further updates.

Re: Galaxy tab s8 ultra delay

Members_YfUZdZi — Mon, 29 Aug 2022 21:37:29 GMT

I have been in contact mine was supposed to be here Sunday keep getting told diffrent things... mostly it will be here tomorrow but yet still not dispatch at now its past 10.30pm... noone seems to know what is going on... they blamed the bank holiday them testing before sending out... I need it asap to start the new school year took time off work as I was promised it would be here tomorrow to just check and still not dispatched... not good customer service