topic Re: Flip 5 Delays in Samsung Shop

Flip 5 Delays

flip5edoff — Fri, 04 Aug 2023 23:01:03 GMT

Has anyone else's Flip 5 order been delayed? Ordered on the 26th just after the launch (at about 1pm) and delivery date was showing as 4th of August (and still does now) but I got an email this morning (Friday) saying it delayed until tomorrow (Saturday).

No DPD shipping information yet so I'm not hopeful of it coming Saturday. Samsung support haven't given any reason for the delay and have just said it will be with me Saturday...we will see!

Mine should be a 512GB Cream if that makes a difference!

Re: Flip 5 Delays

Glenntech — Fri, 04 Aug 2023 23:09:09 GMT

What does it say on your Samsung account orders page?
You've got to remember that the phones official availability date is I think the 11th
Samsung are shipping earlier I guess to get phones out on time.
Must be a logistic challenge.
I have the DPD app that's usually more accurate with deliveries
But I'm sure yours will arrive soon
When you get it. Let us all know what you think
I love hearing about peoples first impressions

Re: Flip 5 Delays

PSE — Sat, 05 Aug 2023 00:15:11 GMT

My Fold 5 has not been sent yet despite being ordered on the 27th and me selecting a delivery date of the 4th. No update from Samsung either…

Re: Flip 5 Delays

151501 — Sat, 05 Aug 2023 09:00:58 GMT

My Flip 5 arrived yesterday, however last year my Flip 4 was delivered a day later than originally planned - I was thinking at the time that it might have something to do with delivery capacity at DPD - that's a lot of packages to be collected from Samsung in one go.
Fingers crossed for you it arrives swiftly!

Re: Flip 5 Delays

Keithy — Sat, 05 Aug 2023 09:45:14 GMT

Got my on release day and it was the yellow Samsung only colour

Re: Flip 5 Delays

Hersheykiss — Sat, 05 Aug 2023 21:42:20 GMT

I ordered on 27th Jul, selected a delivery date of 4th. Order is still at the "Order acknowledged" stage and now says pre order date delivery 18th August.... I ordered 512Gb Lavender

Re: Flip 5 Delays

flip5edoff — Mon, 07 Aug 2023 10:44:48 GMT

My Samsung order page still says delivery on the 4th August. I had an email on Friday telling me delivery would be Saturday, then another on Saturday telling me it would be Sunday and nothing since then.

Wish I didn't bother to pre-order now!

Re: Flip 5 Delays

flip5edoff — Mon, 07 Aug 2023 10:45:51 GMT

Samsung Orders page says :

Arrives on 04/08/23

Obviously it didnt and still no update from Samsung.

Re: Flip 5 Delays

flip5edoff — Mon, 07 Aug 2023 10:47:57 GMT

Thanks, at least I am not the only one in this boat although I don't see an updated delivery date yet.

Frustrating as I've seen people on Twitter who have had the Cream and Lavender delivered in the UK.

Re: Re: Flip 5 Delays

MRP — Mon, 07 Aug 2023 11:18:41 GMT

I'm still waiting. Was 4th August then 6 or 7 now customer service says 18th.
You'd think Samsung would be better prepared on a new launch 🤔

Re: Flip 5 Delays

Metroguy78 — Tue, 08 Aug 2023 11:04:32 GMT

Same issue as above, ordered on the 26th and delivery date was set to the 4th. On the morning of the 4th I got an email saying delayed due to circumstances beyond their control. I then got the same email on the 5th and 6th but nothing since then.

When i check my orders it just says preparing dispatch but no idea on when ?

Re: Flip 5 Delays

flip5edoff — Wed, 09 Aug 2023 10:51:40 GMT

Has anyone had any further updates? Mine still says preparing dispatch with a delivery date of yesterday (which didn't happen).

Re: Flip 5 Delays

Chazzmasy — Wed, 09 Aug 2023 12:31:54 GMT

Yes mine is delayed, it just says that it's in dispatch

Re: Flip 5 Delays

flip5edoff — Wed, 09 Aug 2023 13:09:06 GMT

Yet Samsung have 1000s in stock and are sending out phones to people who have ordered on Sunday night and have their device Monday morning. We need answers Samsung.

Re: Flip 5 Delays

Hersheykiss — Wed, 09 Aug 2023 13:10:27 GMT

Mine has now moved from "Order Acknowledged" to "Preparing dispatch" with an arrival date of 9/8/23 (today) - so it won't be today.......

Re: Flip 5 Delays

flip5edoff — Wed, 09 Aug 2023 13:12:57 GMT

Mine has been Preparing Dispatch since last Tuesday so I wouldn't be too optimistic. Mine still shows the most recent delivery date given which was yesterday (spoiler...it didn't come).

I ordered Cream 512GB and by looking at the JSON file behind Samsung's site, you can see there are 9572 of this model in stock.

Re: Flip 5 Delays

MRP — Wed, 09 Aug 2023 14:02:57 GMT

How is that you can get most of new models flip 5 fold 5 and all watch 6 variants on Amazon next day delivery .
I ordered mine 27th July. Fir delivery 4th August.
AND to make matters really really worse. The agent on chat kindly placed order fir me .. but made the mistake of adding my trade as the FOLD 4 when it should have been the FLIP 4.
CONSEQUENTLY. Trade in values are wrong. A difference of £110.00. Which I have to pay.NOT my fault.
I did try to Speak to a supervisor ( after escalated my complaint). Asking if they would as a gesture of goodwill honour the order as it stood.( if you don't ask you don't get).
I'm now stuck in a situation of constant back and forth to ALl departments given the run around. As the agent supervisor is not replying to any of my emails for an update.
It has to be honest a terrible experience when buying new tech should be a happy experience which I my case has been far from it. To the point I feel like cancelling the order but if I do I'll lose the free offer of buds pro which was live at the time.
Samsung should do things A LOT BETTER.
RANT OVER.

Re: Re: Flip 5 Delays

flip5edoff — Wed, 09 Aug 2023 14:08:03 GMT

Yes exactly. Someone at Samsung needs to notice there complaints and act on it. As I mentioned previously, I know someone who ordered from Samsung on Sunday and got their Flip Monday morning while people who loyally pre-ordered are left waiting.

Re: Re: Flip 5 Delays

jassy04 — Thu, 10 Aug 2023 03:04:57 GMT

I think we all should complain on social media. That's the only way companies take notice when their reputation is being tattered. I have same issue with Samsung that have been will at communicating in what's going on. I called the agent for an update on my order and she couldn't even tell me and told me she will email me with an update. I'm still waiting and it's been days. They are awful at communication such I expected so much more from Samsung. My status is still stuck on preparing for dispatch with 4th August date and no update is given. We are stuck in limbo. I'll speak be taking this to social media for a rant to get heard.

Re: Re: Re: Flip 5 Delays

MRP — Thu, 10 Aug 2023 12:22:06 GMT

Hi Jassy04.
Totally agree. It's a total shambles.
They've got or money on god knows hiw many pre orders.
Then just not interested.
I WILL be putting a shout out on Facebook. You and EVERYONE else facing same issues should do the same.