topic Re: Upgrade Program in Samsung Shop

Upgrade Program

CTC — Sun, 13 Feb 2022 09:49:35 GMT

Having issues logging in to upgrade lounge.

Have spent 1.5hrs on the phone to Samsung getting no where. They can't find me via my email or loan ref number or last year's order number. They blame Klaran, Klarna blame Samsung.

Sent several email to Samsung shop and Samsung trade it. No reply received.

Has anyone else had the same issue/found a solution. I'm getting increasingly frustrated. Have been part of the programme for +3 years and every year their seems to be am issue. Seriously considering making the move over to Apple.

Re: Upgrade Program

Markt39 — Sun, 13 Feb 2022 11:08:51 GMT

Yeah waste of time can't upgrade my loan agreement number doesnt exist according to Samsung and no one is doing anything. Can't upgrade so if they breach the upgrade contract with me they can have the phone back I refuse to pay and move to apple. This is my third year and like you say every year it gets worse and worse.

Re: Re: Upgrade Program

CTC — Sun, 13 Feb 2022 11:12:24 GMT

It's so frustrating for what should be such a simple process. Klaran have confirmed my loan agreement number with me, and that I'm due an upgrade

Re: Upgrade Program

Markt39 — Sun, 13 Feb 2022 11:14:25 GMT

Yeah same it's Samsung waste of space and customer services do nothing and just give you the same answer of someone will conatct you within 24/48 hours and surprise surprise no one does.

Re: Upgrade Program

Markt39 — Sun, 13 Feb 2022 11:15:43 GMT

I'm waiting for 5 replys and also a manager to ring me and nothing we'll over the 48 hour repose time.

Re: Upgrade Program

CTC — Sun, 13 Feb 2022 11:17:29 GMT

Ha, I've had exactly the same.

Re: Upgrade Program

Markt39 — Sun, 13 Feb 2022 11:17:32 GMT

I can guarantee this wouldn't happen with apple and if it did someone would contact you and help you sort the issue out

Re: Re: Upgrade Program

CTC — Sun, 13 Feb 2022 11:17:53 GMT

And this is the problem. Samsung actually don't care.

Re: Upgrade Program

Markt39 — Sun, 13 Feb 2022 11:18:33 GMT

The next phone call they are having off me is to terminate the contract

Re: Upgrade Program

Kjt57 — Sun, 13 Feb 2022 20:22:02 GMT

Done the upgrade with no problems, ore ordered for delivery 25th

Re: Re: Upgrade Program

CTC — Sun, 13 Feb 2022 21:07:46 GMT

#bragging much? 🤣

Re: Upgrade Program

mattybuk1 — Sun, 13 Feb 2022 22:51:08 GMT

Has anyone had any progress on this yet??

Re: Upgrade Program

npritch — Mon, 14 Feb 2022 14:34:26 GMT

Same here. Promised 48 hour response last Thursday. Still nothing. Trading Standards getting a call next.

Re: Re: Upgrade Program

B12UMMY — Tue, 15 Feb 2022 10:54:26 GMT

I also upgraded with no issues. I have not yet received an email confirmation from Samsung. Did u?

Re: Upgrade Program

Markt39 — Tue, 15 Feb 2022 10:59:40 GMT

Not surprised I'm 5 days and counting waiting for a response and I bet we will never get one.