topic Re: Worst customer service ever in Samsung Shop

Worst customer service ever

F_s4msung — Tue, 14 Apr 2026 14:15:03 GMT

You got to be stup!d to deal with an awful company like that. S*** company that takes your money and doesn't want to send your stuff.. basically stealing. Go fudge yourself samsung

Re: Worst customer service ever

johnz237 — Tue, 14 Apr 2026 13:30:37 GMT

Whats happened?

Re: Worst customer service ever

F_s4msung — Tue, 14 Apr 2026 13:48:37 GMT

Oh well I return a product, the delivery service that Samsung chose lost my package but refused to update it and Samsung don't want to do anything since they don't report it lost... When I call they just hang up or play dumb... I got to say in never such an awful customer support especially when you bill thousand for you phone and you can't even help one customer

Re: Worst customer service ever

Vyxen — Tue, 14 Apr 2026 14:37:49 GMT

Freddys

Re: Worst customer service ever

AndrewL — Tue, 14 Apr 2026 14:58:14 GMT

@F_s4msung: I'm very sorry to hear of your frustration surrounding this matter. If you have returned a device to us, and it has been lost in transit, then our Shop Team does have a process in place to carry out an internal investigation with all involved parties.

This isn't something that I'm able to arrange from this position, therefore I strongly recommend reaching out to our Shop Team directly on 0333 000 0333 Mon-Fri | 8am to 8pm, or Sat-Sun | 9am to 6pm, where an advisor will be on hand to look into this further for you.

I appreciate that you have been in touch previously, however this is the best means of moving towards a resolution.