topic Re: Klara still taking money despite phone being returned in Samsung Shop

Klara still taking money despite phone being returned/Upgrade Programme Issues

Todderik18 — Thu, 31 Mar 2022 13:48:22 GMT

Anyone else having issues with klana / samsung. I returned my old phone once I upgraded and called the 0330 number to confirm all received, which it was, but today klana have taken a payment for the phone. Its even still showing as return in progress on the klana app. Samsung have confirmed they received the phone. What's going on samsung experts???

Re: Klara still taking money despite phone being returned

Daniel87 — Wed, 30 Mar 2022 18:33:11 GMT

I had this problem got hold of klarna before the took out the payment out and managed to get them to pause it untill Samsung pay the final balance.
The same advisor said it'd happened to a few customers

Re: Re: Klara still taking money despite phone being returned

Todderik18 — Wed, 30 Mar 2022 18:36:24 GMT

Thanks, let's hope they get it resolved m, and I got my money back

Re: Klara still taking money despite phone being returned

Daniel87 — Wed, 30 Mar 2022 20:19:44 GMT

🤞🏼

Upgrade program issues

Gart1 — Thu, 31 Mar 2022 12:29:23 GMT

Hi all, anyone else had any issues with the upgrade program.

I returned my phone beginning of march, had a confirmation that the phone that I had returned as part of the upgrade had been processed on the 9th of March with a confirmation reference.

The financial part is still live, no confirmation to klarna that its been returned. I called samsung last week they advised it would be sorted. A payment has now come out and no response from samsung.

Any suggestions?

Re: Klara still taking money despite phone being returned

Todderik18 — Thu, 31 Mar 2022 12:38:58 GMT

After calling the trade in team on 03332 079 676 ... I then got an update via klara, my phone is now "paid" hoping that's the end of that. But now I have to track down the over payment which was taken on 28th as it shouldn't have been. Wish me luck

Re: Upgrade program issues

Todderik18 — Thu, 31 Mar 2022 13:49:37 GMT

@Gart1 wrote:

Hi all, anyone else had any issues with the upgrade program.

I returned my phone beginning of march, had a confirmation that the phone that I had returned as part of the upgrade had been processed on the 9th of March with a confirmation reference.

The financial part is still live, no confirmation to klarna that its been returned. I called samsung last week they advised it would be sorted. A payment has now come out and no response from samsung.

Any suggestions?

Yes, see my latest post, you're not the only one

Re: Upgrade program issues

Todderik18 — Thu, 31 Mar 2022 12:39:52 GMT

Try the trade in team on 03332 079 676

Uk Upgrade Issues

Todderik18 — Thu, 31 Mar 2022 12:41:31 GMT

Anyone having Klana upgrade or extra payment issues call the trade in team on 03332 079 676. Direct number, you will need the order reference of the trade in

Re: Upgrade program issues

Gart1 — Thu, 31 Mar 2022 14:08:40 GMT

Thank you for the reply, just had a notification in the last few mins advising that klarna side is paid off, great. However they took a payment today too 🤨

Hope they sort that soon for all of us.