topic Re: Re: Re: Re: Mobileshop.com (UK) in Samsung Shop

Mobileshop.com (UK)

cask94 — Tue, 02 Dec 2025 07:40:14 GMT

Hi all

Ive just bought a Fold 7 via samsung.com on a O2 plan.

Seems im about to end up in the same loop as everyone else with what appears to be a shocking broker between samsung and UK network operators.

Instantly after placing my order it has been placed 'on hold' for basic security checks.

Does anyone have a contact for them, there's been no contact made and seemingly this order js just going to cancel like everyone else's at this step.

I have a near perfect credit file- this makes little to no sense and I will not be purchasing a samsung again after this

Re: Mobileshop.com (UK)

Glenntech — Tue, 02 Dec 2025 08:13:30 GMT

Probably something to do with O2
O2 would normally need some extra details.
Check you emails and especially in Spam/Junk folders
Could be there are dome details missing from the application etc

Re: Re: Mobileshop.com (UK)

cask94 — Tue, 02 Dec 2025 08:33:04 GMT

I had assumed it was just an ID issue but no one has made contact. O2 are compleatly un aware. But I have ported a number away and that seems to be going through according to EE but no sign of any contact from O2, mobileshop or samsung.
Mobile shop have no contact number so im just stuck in limbo about to loose my number

I'd be less concerned if the reviews of mobileshop online were decent, they are not.

Re: Re: Re: Mobileshop.com (UK)

Glenntech — Tue, 02 Dec 2025 08:47:57 GMT

So you didn't buy from Samsung.com as stated in your post, but a third party retailer.
Got to admit that that website doesn't particularly work for me as I think my phone is blocking some stuff on it
So unsure about that retailer and if they are OK to use

Re: Re: Re: Re: Mobileshop.com (UK)

cask94 — Tue, 02 Dec 2025 08:50:27 GMT

Incorrect. The phone was bought from samsung.com as advised.
Via the samsung website yiu can buy the device with a phone plan, at the point of sale there is no mention of Mobileshop until the email came through after the order

False advertising and miss selling of financial agreements to add to the list

Re: Re: Re: Re: Mobileshop.com (UK)

cask94 — Tue, 02 Dec 2025 08:51:32 GMT

See attached...

Re: Mobileshop.com (UK)

Anonymous User — Tue, 02 Dec 2025 10:39:48 GMT

0345 470 4000 is the contact number for mobile shop. Contacted them this morning as the same thing happened to me on my order last night. Recieved an email saying they had my order then 3 min later another email saying my order had been delayed for security checks same as everyone else.

Re: Re: Mobileshop.com (UK)

cask94 — Tue, 02 Dec 2025 10:42:08 GMT

What did they say to you. I spoke to Samsung they gave me the number and Mobile shop said 'wait and it should be sorted' was really helpful

Re: Mobileshop.com (UK)

Anonymous User — Tue, 02 Dec 2025 14:52:03 GMT

Pretty much the same from both mobileshop and Samsung. Ill give them the 4i hours they say but otherwise I'll just cancel the order and go direct to O2, no harm just a bit annoying.

Re: Mobileshop.com (UK)

TKP1 — Fri, 06 Feb 2026 17:49:59 GMT

Is there any movement on this as I am facing the same issue. The worst think is mobileshop phone line is completely crackling and nothing is audible.

Re: Mobileshop.com (UK)

Members_UWPTiVE — Fri, 06 Mar 2026 16:16:06 GMT

Same issue with me, fails basic security checks, says check my credit file, but there is "nothing" negative on my credit file and credit score is 1000+. There loss I guess, i'll just buy from somewhere else.

Re: Mobileshop.com (UK)

ljp64 — Wed, 25 Mar 2026 13:05:11 GMT

We're Samsung's partner, Mobileshop, and we will support you with your pay monthly application.

Our records show an order has been shipped to you which Vodafone have been unable to connect.

No explanation

Re: Mobileshop.com (UK)

Members_CdkIrPX — Sat, 28 Mar 2026 18:22:40 GMT

Didn.t know this was going through Mobileshop!

Got sms id check (Expeian) that is blocking transaction as i do not have any photo id!

Samsung state it has goone through their system - o2 do not have any record!!

Customer service from Samsung not much help!!! (POOR SHOW!!)

Re: Mobileshop.com (UK)

Members_CdkIrPX — Sun, 29 Mar 2026 10:24:47 GMT

**** poor customer service & shocking lack of info when ringing - message dosn't even state the website!!

https://www.mobileshop.com/help/trackorder

Was told the order would cancel if no photo id was provided!

This might help, but yet to get a response from Mobileshop after adding utility bill!