topic Re: Delivery failure in Samsung Shop

Delivery failure

DB78001 — Sun, 15 May 2022 07:39:51 GMT

Order on samung.com from France never got deliver.

40 days late today, and still no delivery date for a 24h delivery promise.

Solve for tomorrow ?

Re: Delivery failure

SʜᴀɴɴᴏɴKᴇʀʀɪᴇ — Sun, 15 May 2022 07:47:27 GMT

Have you got tracked delivery atall, when phones get sent from the UK they have a delivery tracking number etc so you can see where your item is.

Re: Delivery failure

TechZilla — Mon, 16 May 2022 21:51:36 GMT

I ordered something from France but nothing to do with Samsung just a different company, they shipped the item via ups on April 28th and after that the tracking showed nothing until today! 3 weeks later it shows its been collected. I think there must be a problem with delivery delays and I know there's a stock problem with Samsung also. I know its frustrating but try not to worry about it.

Re: Delivery failure

BandOfBrothers — Tue, 17 May 2022 04:24:40 GMT

@DB78001

Totally understand and appreciate your wanting an update for your order. 👍

Please contact the Samsung Online Shop Team via phone / email for an open order status update to see what's going on.

Unfortunately account access isn't available to the Forum Team.

Also while in the Online Shop Site log in and you should be able to look at your order there too.

I wish you all the best.