topic Re: Samsung EPP UK "email address is invalid" in Samsung Shop

Samsung EPP UK "email address is invalid"

Members_Xfa2oRa — Sun, 27 Apr 2025 09:22:17 GMT

Hey

I've been struggling to get discounts on Samsung EPP. Whenever I try to sign into the https://shop.samsung.com/uk/multistore/ukepp/uk_networks/auth/multistore which is redirected from my employer benefits app (help@hand), I sign into it with my Samsung Account and when it straight away asks for employer email address I get the error "Invalid email address - Please check"

I have tried several email addresses from different companies just to see if I get the same error and every time I do get the same error that the email address is invalid.

I tried creating Samsung account with my employers email address and I still get the same error.

I tried different browsers, different devices - same error.

I tried contacting Samsung Support and they have told me to contact my employer - don't know why exactly as the issue seems to be on Samsung side.

Anyone knows how to solve it by any chance?

Re: Samsung EPP UK "email address is invalid"

Glenntech — Sun, 27 Apr 2025 10:06:37 GMT

You will have to contact your employer.
They would send you their link to the EPP site.
Sounds like you may have the wrong information sent to you

Re: Samsung EPP UK "email address is invalid"

Piper123 — Sun, 27 Apr 2025 10:09:32 GMT

Hey there and welcome to the Samsung UK and EU Community Forum

I use a similar scheme (perks@work) and for that I had to create an account with Perks and signed in there. Then search for Samsung and it then takes me to a Samsung Website (not the standard Samsung.com but a corporate links version although they look similar).

From there you are able to place your order at the discounted prices available.

I've never signed into a Samsung Account through that route and (I'll happily be corrected on this next part) I've never been able up stack other discounts from outside of the Perks at Work login.

Re: Samsung EPP UK "email address is invalid"

GoanGeek — Sun, 27 Apr 2025 17:47:45 GMT

Hi and Welcome.

As Far as I know your email has to be registered with your company.

Also I am presuming your company has Samsung as an app partner.

If that's the case check with other colleagues if their link is working or not.

See if the below guide helps
(Not uk)
https://images.samsung.com/is/content/samsung/p5/au/estore/epp-sign-up-guide.pdf

Re: Samsung EPP UK "email address is invalid"

Chelseaboy1 — Tue, 20 May 2025 18:42:31 GMT

Is it me or have other people noticed I huge decline in Samsung customer services it's like every time I call when I have a problem it's we will call you back whilst before it was sorted there and then what has happened in the year 2025 and does anyone have a complaint about customer services e-mail to hand please

Re: Samsung EPP UK "email address is invalid"

Members_fTDkTQ1 — Sun, 15 Jun 2025 08:08:18 GMT

I have the same issue with the blue light discount card. When I sign into the blue light card website on my computer (non-samsung laptop) and access the samsung deal via it, it opens a page where you have to give your email address. I have used various email address to no avail - my blue light card email address, my samsung account email address, new email address. It keeps saying invalid email address. If I however sign into the blue light app via my samsung phone and click the link via it, then the discount webpage opens and I can seemingly order what I want. I have not tried to make a purchase though because I prefer to buy on a larger computer screen but I can access the discounted website via a samsung phone using the blue light card app link. This is definitely a samsung issue and nothing to do with your bluelight account eligibility or account. I would welcome any advice from samsung customer service.

Re: Samsung EPP UK "email address is invalid"

timeandspace — Thu, 18 Sep 2025 13:16:24 GMT

Getting this same issue with edenred links right now. it shows the purchase page but then refreshes to what looks like a registration link for your email. That then flags up because obviously my email is already registered.

Re: Samsung EPP UK "email address is invalid"

SquirrelUK — Tue, 03 Mar 2026 08:20:22 GMT

same issue, Your email address is invalid - please check