topic Re: Re: Samsung - compensation voucher code doesn't work in Samsung Shop

Samsung - compensation voucher code doesn't work

SmallFish — Sat, 05 Apr 2025 12:32:56 GMT

So, it might not come as a surprise but Samsung compensation vouchers just appears a front for customer service to get you off the phone.

Had one sent to me that was due to expire in August 2025. Tried to use it today and it doesn't work.

It's a new low for a company that seems desperate to save money by breaking UK consumer law and statutory customer rights

Do not trust Samsung. Their customer service cannot is non existent.

Re: Samsung - compensation voucher code doesn't work

johnz237 — Sat, 05 Apr 2025 12:52:14 GMT

There could be many reasons for this to occur, such as format issues. I had a code that worked fine but failed if copied and pasted. Try typing it instead, if you haven't already. Make sure its on the same account too as your original purchase (as to how you got the voucher)

Reach out to shop.uk@email.support.samsung.com.

I've had great service via email.

Re: Samsung - compensation voucher code doesn't work

keith30 — Sat, 05 Apr 2025 12:58:58 GMT

It's no excuses, you get vouchers that don't work but they won't admit it's there fault stop standing in up for them.

Re: Re: Samsung - compensation voucher code doesn't work

SmallFish — Sat, 05 Apr 2025 13:06:10 GMT

Sorry, I thought Samsung as a technology company knew how to design a basic web form. As a customer, I agree that I shouldn't have made the purchase from Samsung in the first place. Silly me.

They never reply to emails.

Re: Re: Re: Samsung - compensation voucher code doesn't work

johnz237 — Sat, 05 Apr 2025 13:07:50 GMT

Be sure, these forums are for customers to customers—staff don't see them beyond moderating

I've always had prompt replies to their emails.

Re: Re: Re: Re: Samsung - compensation voucher code doesn't work

SmallFish — Sat, 05 Apr 2025 13:07:56 GMT

Happy for you.

Re: Re: Re: Re: Re: Samsung - compensation voucher code doesn't work

johnz237 — Sat, 05 Apr 2025 13:09:27 GMT

Unsure what the attitude is about, you posted in a public forum? I've given a suggestion. You haven't really given any useful information about the actual issue nor what you've done in terms of troubleshooting.

Re: Re: Re: Re: Re: Re: Samsung - compensation voucher code doesn't work

SmallFish — Sat, 05 Apr 2025 13:13:27 GMT

I was genuinely happy you have had a positive experience but implying the customer is always the party that is wrong actually it's a bit offensive now I come to think about it...

Would you like me to post a copy of the emails or something, I guess, as proof..?

Re: Re: Re: Re: Re: Re: Re: Samsung - compensation voucher code doesn't work

johnz237 — Sat, 05 Apr 2025 13:34:22 GMT

I'm not saying you're wrong. I gave suggestions for possible issues—this is why I said "if you haven't already" in my suggestion. I understand codes can simply not work, and it is down to Samsung to sort it. Honestly, I see the frustration and I do apologise if my response gave off the wrong impression. What "implied the customer was always the party that is wrong"? In my response

Re: Re: Samsung - compensation voucher code doesn't work

johnz237 — Sat, 05 Apr 2025 13:36:57 GMT

Who's standing up for them?

I gave a suggestion based on my personal experience, "if you haven't tried it already" nowhere did that indicate error on customers part, but a suggestion. Remeber, the forums are for customers- so all we can do here is give a suggestion based on own ability

Then said to reach out to samsung via what I've personally had luck with

Re: Samsung - compensation voucher code doesn't work

PaulM1 — Sat, 05 Apr 2025 14:26:03 GMT

Hi there, @SmallFish. I'm sorry you've had cause for concern about the voucher you received. It's important that you get to the bottom of this.

Are you able to elaborate on what you were trying to redeem the voucher and can you also confirm whether you were trying to redeem it on the Samsung UK Online Shop (as opposed to a discount portal)?

Re: Re: Samsung - compensation voucher code doesn't work

SmallFish — Sat, 05 Apr 2025 15:17:09 GMT

The voucher was for Samsung.com as linked to in the email. That's where I was trying to use it. It was for £50. The item I was buying was £54. I also tried it on something less than £50 and it still wasn't accepted!

Re: Re: Samsung - compensation voucher code doesn't work

PaulM1 — Sat, 05 Apr 2025 15:49:32 GMT

Ah, I see. It's strange that it's not working for you, and I'm confident that the Online Shop Support Team will explain and resolve this for you. 👍

Please let us know what you're advised.

Re: Samsung - compensation voucher code doesn't work

Piper123 — Sat, 05 Apr 2025 18:36:20 GMT

Have you considered teaching out to Samsung Customer Services to see what has gone wrong?

Things happen

Re: Re: Samsung - compensation voucher code doesn't work

KPKR — Sun, 06 Apr 2025 10:18:11 GMT

Hello John- I have sent mails. bug no response. Getting different answers from different people for same question over the phone from your shop team. I have couple discount codes, goodwill vouchers. Also, your prices very high than Amazon for example you are selling the smart tag2 for £34, but Amazon UK is selling for £14. Whyyour chargers are having poor customer customerratings, it is really discouraging to buy, is there any answerplease.

Re: Re: Re: Samsung - compensation voucher code doesn't work

johnz237 — Sun, 06 Apr 2025 10:39:28 GMT

Hi! Please note that I don't work for Samsung. I am a customer, just like you.

Note that prices often differ between retailers; contact Samsung about price matches. Be sure to consider that not everything on Amazon is genuine—make sure the "sold by" is official.

As an example the single pack;
The Amazon post is made by OWGH Limited Private Limited Company, established in 2024
And the 4 pack is sold by NPJ TRADING—though it may be an official product, be mindful of why they may not offer a price match.

Re: Samsung - compensation voucher code doesn't work

Aauk25 — Mon, 07 Apr 2025 21:53:52 GMT

I had same problem, it works through the shopping app, but not the website, have you tried on the app?

i agree such a disgrace of a company with zero customer service

Re: Re: Samsung - compensation voucher code doesn't work

SmallFish — Thu, 10 Apr 2025 12:01:34 GMT

Yup, was trying on the App first... They've still not replied BTW.

Samsung - the most untrustworthy technology brand.

Re: Re: Re: Samsung - compensation voucher code doesn't work

SmallFish — Thu, 10 Apr 2025 12:02:34 GMT

I'm hardly surprised but they never replied to my email...

Re: Re: Samsung - compensation voucher code doesn't work

SmallFish — Thu, 10 Apr 2025 12:04:13 GMT

....