topic Re: Re: Order not showing in account. in Samsung Shop

Order not showing in account.

TheObserver — Sun, 09 Mar 2025 14:47:59 GMT

Hi. I placed an order the other day when I was signed into my Samsung account but now for some reason it only shows up when I search for it but not signed in to my account. Is there any way of getting this order added under my account? Thanks. Matt

Re: Order not showing in account.

johnz237 — Sun, 09 Mar 2025 14:48:45 GMT

Hi! I've noticed sometimes it's delayed and takes some time to show up. As long as you got the confirmation email, and it's the correct email used in the account, I wouldn't worry.

Re: Order not showing in account.

TheObserver — Sun, 09 Mar 2025 14:50:52 GMT

Thanks. Yeah got the confirmation email to the correct address. The order was only done yesterday I just wanted to check it was still being delivered tomorrow. I'll mark your response as a solution. Thanks again.

Re: Order not showing in account.

AndrewL — Sun, 09 Mar 2025 14:52:57 GMT

@TheObserver: If you do find that the order is not visible on your account after signing in to samsung.com > Tap on your profile in the top right > Orders, then I recommend contacting the Shop Team directly, where an advisor will be able to look into this further for you.

If you're based in the UK, the team can be reached on 0333 000 0333 Mon-Fri | 8am to 8pm, or Sat-Sun | 9am to 6pm, or via Live Chat by following the link below.

https://www.samsung.com/uk/support/contact/

Re: Re: Order not showing in account.

johnz237 — Sun, 09 Mar 2025 14:56:00 GMT

In terms of delivery, the best thing to do is download the DPD app 🔥

Re: Order not showing in account.

TheObserver — Sun, 09 Mar 2025 15:16:47 GMT

Thanks AndrewL just off the phone with Samsung and they are adding the order to my account. They said it shows I was logged in when I placed the order so they don't know why it didn't show up. Also just got delivery confirmation email for tomorrow too.