topic Re: Is there anyone else here waiting for their S25 Ultra to be dispatched? in Samsung Shop

Is there anyone else here waiting for their S25 Ultra to be dispatched?

VanIvan — Sat, 15 Feb 2025 21:52:52 GMT

I pre-ordered the Samsung Galaxy S25 Ultra Titanium Pink Gold 1TB on January 27th, but my order status is still stuck at "Order Confirmed."

I’ve contacted customer support multiple times and received conflicting responses:

One rep said my order is preparing for shipment

Another said it’s still being sorted at the warehouse

Someone else said it’s waiting for shipment request

Another mentioned a 3-4 week production delay for exclusive colors

This inconsistency suggests internal delays and a lack of clear communication. If there is indeed a 3-4 week production delay for exclusive colors, that would mean my device won’t be available until late February or early March. If that’s the case, Samsung should have been upfront about it rather than providing mixed updates.

Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

Glenntech — Sat, 15 Feb 2025 22:24:30 GMT

Unfortunately usually the website exclusive colours can take longer to get. Added the 1Tb option and it's likely a bit of a wait Unfortunately
I had to wait 6 weeks for my S22 Ultra when I finally got it.

Unfortunately also contacting the customer services is pointless as they see what you see on your order.
My experience of customer support was dreadful and I won't get the website exclusive colours anymore.
It's the one part of Samsung that needs sorting out. Just some communication would go a long way.

Your better off not stressing yourself out and contacting them, just wait till it arrives.
You won't get any meaningful updates.

It's an amazing device and you will love it when it does arrive.
I've seen that colour in person and it actually looks really nice 👌🏻

Re: Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

VanIvan — Sat, 15 Feb 2025 22:26:09 GMT

I am done contacting customer support. I have no choice but to wait

Re: Re: Re: Is there anyone else here waiting for their S25 Ultra to be dispat..

Glenntech — Sat, 15 Feb 2025 22:30:36 GMT

It will arrive. Just will take longer.
It will be worth it
If you are in the UK, download the DPD app and put in your details.
At least you will get regular updates on your order once shipped

Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

Piper123 — Sat, 15 Feb 2025 22:33:37 GMT

Thank you for your DM message.

I'm afraid this is a customer to Customer Forum so we don't have access to orders or accounts.

As @Glenntech has advised above, exclusive colours especially in the 1tb range do see stock shortages from time to time hence there may be delays.

Likely your device is on its way from the factory and will need to be entered into stock once it arrives into the UK. (no one on here will be able to advise how long that will take).

But when you do get it..... It is an amazing device 👌

Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

AndrewL — Sun, 16 Feb 2025 10:14:00 GMT

@VanIvan: I'm sorry to hear that there is some confusion with the status of your order. As mentioned above, if you have selected an Online Exclusive Colour then it can take around 4 weeks for the device to be dispatched. As an example, I just applied the Titanium Pinkgold colour to an S25 Ultra on samsung.com just now (16/02/2025), and a message appeared below to state "Order now to receive from 14/03/2025".

I understand that you're eager to get your hands on your new phone, however you should expect to receive it around the 24th February based on the above.

Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

Deron — Mon, 17 Feb 2025 17:20:20 GMT

I can't even get any basic color 1TB. They said as of right now they are delivering to or pick up at any Atlanta GA stores

Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

Parameswary — Fri, 21 Feb 2025 20:39:21 GMT

I placed my order on February 6th and received an email confirming that my order was received. However, I still have not received my phone. Additionally, the Samsung S25 Ultra is now available for purchase in stores. I am frustrated by the delivery delay from the Samsung app, and the customer service representatives continue to provide the same repeated explanations. I urge the authorities to take immediate action regarding this matter.

Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

Parameswary — Fri, 21 Feb 2025 20:42:02 GMT

Where r u from? I'm from JB, Malaysia.

Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

JeeKian — Sat, 22 Feb 2025 09:44:35 GMT

Made my payment on 3rd February for Titanium jet black model. Received email stating stating delivery started from 10th Feb onwards. Then after 4 days. The date (10th Feb) removed from Samsung Shop website and displaying new date 10th-28th. But my email still stats original date of 10th. Contacting support from Shop and App is circling on and on without any status. I am trading in my current phone and each month the price will be lesser and lesser. Samsung Malaysia don't want to reply to me if my trade in price dropped because of the delay they need to compensate me something in return. 3 weeks already and still at "preparing order"

Re: Is there anyone else here waiting for their S25 Ultra to be dispatched?

John859 — Mon, 16 Feb 2026 20:55:38 GMT

I should have received mine this morning, but instead I got a message saying it will not be delivered until 2nd March!