topic Re: IMEI number not validated in Samsung Shop

IMEI number not validated

shan2022 — Fri, 02 Sep 2022 10:14:07 GMT

I am trying to validate my new number as per the Samsung TradeIn offer via https://www.samsungtradeinoffer.co.uk/ and I can't validate my new mobile.

Have anyone faced this issue or whom to contact ? I have sent an email to samsung@tradeinresponse.co.uk by no response.

Thanks in anticipation.

Re: IMEI number not validated

papashaun — Fri, 02 Sep 2022 10:57:04 GMT

Hi - I had a problem trying to input my imei last year when trying to claim my free watch 4 - kept saying invalid. However there was also an option on Samsung's claim site to upload a photo of the imei number on the box my phone came in, and a screenshot of the imei number on the phone if it wouldn't accept the number you keyed in ( my claim all worked OK with doing that ) Might be worth re checking the trade in offer site to see if that is an option anywhere. Good luck with it

Re: IMEI number not validated

Cliffg — Fri, 02 Sep 2022 20:32:29 GMT

I had a problem with a Galaxy S22. I could attach a photo of the IMEI. Then it was processed without any problem. I sent an emails to tradeinresponse on something else last week and got a fast response. So sure they will contact you.