topic Re: Samsung Cancelled my S25 Ultra order too! in Samsung Shop

Samsung Cancelled my S25 Ultra order too!

mbdge — Mon, 10 Feb 2025 10:14:59 GMT

Well i was expecting it and sure enough it has just happened.

Ordered on 2nd Feb and stuck on acknowledged until i received the cancellation email this morning.

Here is the response from the live chat.

Re: Samsung Cancelled my S25 Ultra order too!

johnz237 — Mon, 10 Feb 2025 10:20:32 GMT

Hi! Welcome to the Samsung Members community!

That's sad to hear; with such high demands, this happens sadly.

In terms of support via live chat, they are very limited in what they can do. Contact shop.uk@email.support.samsung.com.

Make sure to explain in detail what offers you used and your situation.

Re: Samsung Cancelled my S25 Ultra order too!

SSBNaofumi — Mon, 10 Feb 2025 10:28:03 GMT

I am having the exact same problem and am pushing for my price to be honoured as I ordered during the promotions and they took a week to cancel after the promotions were over

Re: Samsung Cancelled my S25 Ultra order too!

samfan124325 — Mon, 10 Feb 2025 10:31:21 GMT

Sounds a bit like they didn't prepare enough for demand they should still honour the price and promotions under sales of goods act but if they have cancelled the sales contract then might be a problem

Re: Samsung Cancelled my S25 Ultra order too!

SSBNaofumi — Mon, 10 Feb 2025 10:35:14 GMT

I am expecting contact from a senior manager due to me proving that customer representatives stated my order is in the warehouse waiting for collection by couriers twice

Re: Samsung Cancelled my S25 Ultra order too!

Anonymous User — Mon, 10 Feb 2025 10:40:40 GMT

If anyone is having similar issues, please send me a private message with order number, email address and postal address. I'll see what I can do.

Re: Samsung Cancelled my S25 Ultra order too!

Members_0oubwAW — Mon, 10 Feb 2025 12:09:37 GMT

They cancelled my order too without an explanation after a week.

Re: Samsung Cancelled my S25 Ultra order too!

mino1983 — Mon, 10 Feb 2025 13:02:40 GMT

My order was sent out to my local dpd warehouse then returned to samsung.

Ordered same day as you and been told twice it on it way back to samsung, yesterday it was due to deliver today to then be told it coming back to watewhouse again.

Dpd in space of 12 hour was returning it to then showing it at local depot.

Samsung support seem to say anything to get you off chat or phone. They never follow up on raised tickets it's like a massive misselling act going on as during the 10 days of this they had my money and never returned it or can tell me whether I am actually getting it.

Re: Samsung Cancelled my S25 Ultra order too!

heavylynx — Mon, 10 Feb 2025 14:06:08 GMT

Was it a sim-bundled order? My order is also stuck at 'Order acknowledged' since last 4 days. I bought the Three sim bundle deal. Maybe something to do with the credit check but in any case they should provide clear explanation. Also, asking you to place another order at earliest convenience without honoring all the offers is outrageous.

Re: Samsung Cancelled my S25 Ultra order too!

facu1ty — Mon, 10 Feb 2025 14:23:59 GMT

I've read many stories of the phones being at dpd and then sent back. Why? Why can't it just be delivered to the customer? It's at the halfway point. Personally, I wouldn't buy off them again if they stupidly won't honour the original deal! Utter nonsense.

Re: Samsung Cancelled my S25 Ultra order too!

mbdge — Mon, 10 Feb 2025 14:38:38 GMT

Yes the £17 per month "3" contract.

Re: Samsung Cancelled my S25 Ultra order too!

mbdge — Mon, 10 Feb 2025 14:47:50 GMT

Totally agree why would i "place a new order at my earliest convenience" for considerably more than i originally agreed!

Maybe i should"place a new order at my earliest convenience" with APPLE?

Re: Samsung Cancelled my S25 Ultra order too!

mbdge — Mon, 10 Feb 2025 14:53:18 GMT

That's the least they should do, after all its not the buyers fault.

There are 4 Samsung phones in our household, a Samsung Vacuum, Samsung Microwave and i don't even know how many Tv's! Definitely gone down in my opinion now....

Re: Re: Samsung Cancelled my S25 Ultra order too!

SSBNaofumi — Mon, 10 Feb 2025 14:56:14 GMT

Just sent a message any help would be appreciated

Re: Re: Samsung Cancelled my S25 Ultra order too!

facu1ty — Mon, 10 Feb 2025 15:03:15 GMT

I wouldn't ever go with apple, lol. Sammy makes better stuff. Phone them up and have a sincere chat with someone explaining your frustration with this ordeal. I don't see any reason why they couldn't give you the same deal. I've seen some arguing that this is deliberately done to gain more revenue, and it may come across like that. I'm more intrigued to know why it gets returned when it's at the halfway point? Call them. I ordered the S25 ultra last week, and it was delivered by dpd next day. I actually refused the delivery as I realised that I was more keen on the S25+. I'm now waiting for delivery by the 22nd. Already paid for it. Hopefully, there will be no hiccups with the delivery.

Re: Samsung Cancelled my S25 Ultra order too!

heavylynx — Mon, 10 Feb 2025 15:56:39 GMT

true, if it happens to me as I expect it will, I would be seriously put off by Samsung. Although, am bit invested in their ecosystem but will definitely not be placing another order with them.

Re: Samsung Cancelled my S25 Ultra order too!

AjithP — Mon, 10 Feb 2025 16:07:42 GMT

Same issue for me, similar to the other thread where there are several people complaining. Horrid customer support.

Re: Samsung Cancelled my S25 Ultra order too!

Members_0oubwAW — Mon, 10 Feb 2025 18:52:08 GMT

I have received an email saying my order didn't comply with thier terms of sale which is why it was cancelled. In the subject it says Fraud so now I am really concerned. They still haven't specified or provided any detail about the terms that my order didn't comply with. Interestingly, I just placed one order and my billing and delivery address are the same.

Re: Re: Samsung Cancelled my S25 Ultra order too!

tayloroscar — Mon, 10 Feb 2025 20:00:27 GMT

Also sent a message, thanks in advance!

Re: Re: Samsung Cancelled my S25 Ultra order too!

mason168 — Mon, 10 Feb 2025 20:52:11 GMT

I signed for the £17 too and cancelled after 7 days. Upon checking my credit report I've seen no signs of hard or soft checks against me