topic Re: Re: £20 a month sim for S25+ only for 12 months? in Samsung Shop

£20 a month sim for S25+ only for 12 months?

Regusmage — Sat, 08 Feb 2025 13:37:01 GMT

So I've had quite a lot of issues with purchasing the S25+, but I did (at a higher price than I originally purchased due to technical issues), and the phone and sim arrived today.

I chose the 24 month contract with Three, £20 a month, with a £299 handset cost up front, with the contract increasing by £1.50 every April.

However the contract has come through today, and apparently its actually a £27 a month contract, but with a "£7 handset discount".... but only for the first 12 months.

My job is a Contract Manager, so naturally I've had a look through all emails, attached contracts, T&C's, website T&C's, and *nowhere* that I could find mentions its only £20 for 12 months, nor that its actually a £27 a month contract with a £7 discount for the first 12 months.

Is this an honest mistake, or is there a malicious T&C somewhere I've missed?

Re: £20 a month sim for S25+ only for 12 months?

Piper123 — Sat, 08 Feb 2025 13:53:54 GMT

As your contract is with Three, you'll need to contact them to ascertain why there is a difference to what you understood you were buying.

Re: £20 a month sim for S25+ only for 12 months?

johnz237 — Sat, 08 Feb 2025 13:55:47 GMT

Youd need to do it through three. What an off situation, I'm sure they'll clear everything up if you contact them

Re: £20 a month sim for S25+ only for 12 months?

Regusmage — Sat, 08 Feb 2025 14:09:59 GMT

Phoned three, took 45mins to get through, they insisted because it was bought through Samsung, that Samsung were responsible for what contractual details were agreed.

From your experience, it should indeed be £20 a month for 24 months, with the only increases being £1.50 every April, right?

Re: Re: £20 a month sim for S25+ only for 12 months?

Piper123 — Sat, 08 Feb 2025 14:21:04 GMT

I've never bought a contract phone via Samsung so cannot comment on that.

Don't be surprised if Samsung advise you to contact Three 🤔

Re: Re: £20 a month sim for S25+ only for 12 months?

Regusmage — Sat, 08 Feb 2025 14:26:00 GMT

Aye, but I meant if you go over to here: Buy Samsung Galaxy S25 & S25 Plus | Price | Samsung UK

Pick the S25+ at 256gb (since the free double storage offer is now gone), then go down mobile contracts, till you see "Three" at £20pm, 24 month contract" - Theres nothing I'm missing that mentions its only £20 for the first 12 months, right?

I feel I'm going mad, this whole experience with Samsung has been *abysmal*