topic Re: Re: Re: trade in bit eager this time in Samsung Shop

Late email for Trade In

StealthXp — Mon, 03 Feb 2025 16:59:16 GMT

Did anyone else get a late email to send their trade in phone by 3/2/2025?

I got my email on the day I was meant to send it in by post and all my emails were super late after my phone arrived including samsung care, etc. Samsung can't decline to not accept my trade in 1 day after the deadline right because that would be unfair when it wasn't my fault. I got my phone on Saturday, I'm really busy to do anything on Sunday. Then my email came in on the deadline to send it in.

Re: Late email for Trade In

Piper123 — Mon, 03 Feb 2025 17:19:06 GMT

Hey there

You normally have 7 to 14 days to send your trade in device back.

My S25 Ultra arrived yesterday, trade in going later this week.

Not had any chase emails from MTR

Re: Late email for Trade In

StealthXp — Mon, 03 Feb 2025 17:22:34 GMT

That's odd and thanks, I didn't want to get stressed out as they sent me that email, did you get a trade in sticker for the phone because I only got it for the watch?

Re: Re: Late email for Trade In

Piper123 — Mon, 03 Feb 2025 17:29:22 GMT

Yes I did (get the trade in label) for the phone but I didn't buy a watch

Re: Re: Re: Late email for Trade In

StealthXp — Mon, 03 Feb 2025 17:33:56 GMT

I can't remember if I just sent the phone in together with the watch label like last time with the z fold 5 release. I'll have to double check if that would be a way to do it.

trade in bit eager this time

steelmalc — Mon, 03 Feb 2025 17:37:22 GMT

trade in are a bit eager this year my s25 ultra got delivered on saturday 1/2/2025 today had email saying they want my trade in phone back by 3/2/2025 {today} so i emailed them to say this must be wrong as only had the new phone 2 days which there reply was we will give you a 7 day extension im sure last time it was 14 days after your new phone was delivered

Re: trade in bit eager this time

GusB — Mon, 03 Feb 2025 17:39:52 GMT

Mine said had to be returned by 10th Feb and I got it Saturday.

Just did it now actually, highly recommend using Royal Mail Special delivery for £8.75 as it insures up to £750.

And take photos too.

Re: trade in bit eager this time

steelmalc — Mon, 03 Feb 2025 17:43:36 GMT

yeah i always do special delivery signed for and next day its all packed up and ready to go back ill take it to post office in the morning

its packed that well it will take them a week to unwrap it 😂

Re: trade in bit eager this time

Piper123 — Mon, 03 Feb 2025 17:54:16 GMT

This is the second such post I've seen in the last half hour.

Has someone got the email mailmerge wrong lol

Should be 14 days from previous years 😁

Re: Late email for Trade In

ChrisB_ — Mon, 03 Feb 2025 18:17:14 GMT

Hi @steelmalc and @StealthXp. That definitely doesn't sound right to me. I'd recommend contacting MTR on 0333 207 9676 or helpdesk@samsungrecycle.co.uk to discuss this, as you have 7 days from when you received your phone to send them your trade-in device. Seems like a genuine error on their behalf.

Re: trade in bit eager this time

Joeeye — Mon, 03 Feb 2025 18:05:35 GMT

Mine says it wants it by 10 February and I got mine on 1 February. I just got the email today. It definitely is the most eager they've been since I've been doing the trade ins.

Re: Re: trade in bit eager this time

steelmalc — Mon, 03 Feb 2025 18:05:38 GMT

They must have something wrong i was waiting for the email before I packed it up

Re: Re: trade in bit eager this time

steelmalc — Mon, 03 Feb 2025 18:07:44 GMT

Yeah i did and said 7 days extention so it's going in the post tomorrow

Re: Re: trade in bit eager this time

Glenntech — Mon, 03 Feb 2025 18:09:19 GMT

Not 14 days now
You just get a week now
Was the same last year if I remember

Re: Re: trade in bit eager this time

steelmalc — Mon, 03 Feb 2025 18:10:05 GMT

Form my last 3/4 trade ins it's never been this eager there was no rush but it's packed up now so will be in the post tomorrow

Re: Re: Re: trade in bit eager this time

Joeeye — Mon, 03 Feb 2025 18:18:11 GMT

Yeah same really. Usually I get around 2 weeks from delivery. No issues though, I'm pretty efficient at swapping device data so mines already ready to go.

Re: Late email for Trade In

johnz237 — Mon, 03 Feb 2025 18:24:36 GMT

When did you get this email? Mine arrived on the 1st but not had a date for me to trade in...I've not really been given any information. I've sent the package

Re: Re: Late email for Trade In

steelmalc — Mon, 03 Feb 2025 18:24:58 GMT

Today around 4pm

Re: Re: trade in bit eager this time

ChrisB_ — Mon, 03 Feb 2025 18:27:53 GMT

Excellent, glad you've managed to get something sorted. Just an FYI, I merged the thread you made in the Galaxy S25 Series board with this one just because it'd be more helpful to have all the information in one place, in case other users have the same issue. 🙂

Re: Late email for Trade In

StealthXp — Mon, 03 Feb 2025 18:33:45 GMT

So glad, I'm not the only person with this issue