topic Re: Re: Confusion and Delay with My Parcel Delivery via DPD in Samsung Shop

Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 10:56:37 GMT

I’m experiencing some confusion and delays with the delivery of my parcel S25, 1TB, and I wanted to share my experience to see if anyone else has faced a similar issue.

Initially, DPD informed me that they had received my parcel and it was on its way. However, I later received an update stating that my parcel had been misrouted to an incorrect delivery depot. They assured me that they were working to rectify the issue and that the parcel would be processed through their sorting system again and forwarded to my local delivery depot by the next business day.

Now, the tracking information indicates that Samsung did not hand over the parcel to DPD. I’m quite puzzled by this series of events and the conflicting information. Has anyone else encountered such a mix-up with their deliveries? Any advice or insights would be greatly appreciated.

Re: Confusion and Delay with My Parcel Delivery via DPD

armsinit — Sat, 01 Feb 2025 10:59:45 GMT

Samsung is very very slow with updates. DPD is much more trustworthy with the information.

Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 11:03:27 GMT

The incorrect information was updated by DPD bro

Re: Re: Confusion and Delay with My Parcel Delivery via DPD

Joeeye — Sat, 01 Feb 2025 11:08:20 GMT

Samsung aren't technically delivering, DPD are, so they should be the most up to date. I mean if you sent a parcel via royal mail and the recipient asks you where their parcel is, are you likely to know or Royal Mail?

Re: Confusion and Delay with My Parcel Delivery via DPD

EmtotheB — Sat, 01 Feb 2025 11:07:31 GMT

No issues this time, although I did have my delivery driver turn the package around so I could see it was in tact, last time I did a Samsung pre order someone ripped the outer bag and had tried to get into the box. That's my tip when it comes to dpd.

Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 11:18:38 GMT

While the information is accurate, the erroneous updates originated from DPD, not Samsung. DPD issued both updates, the first indicating parcel receipt and en route status, the second indicating non-receipt.

Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 11:19:54 GMT

So will I get my parcel or not. I'm totally annoyed 😞

Re: Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

Joeeye — Sat, 01 Feb 2025 11:21:32 GMT

Yeah, I'm sorry you've experienced this, I've had one in the past where the parcel was delayed by DPD, but it is quite rare. The only thing you can do at this point is contact DPD for updates. It's completely frustrating and I know the grief. I hope everything gets sorted for you swiftly in the end.

Re: Re: Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 11:35:00 GMT

Yup, thank you 😊

Re: Confusion and Delay with My Parcel Delivery via DPD

neiln — Sat, 01 Feb 2025 14:02:49 GMT

Mine is somewhere but DPD can’t give me any clue when I will get it, it’s showing as “in hub but delayed due to unexpected issue”. Whether this means they have lost it, or they have a serious issue I have no idea but I can’t get anyone to give me an update. Really disappointing experience for a premium device. Sorry for those who have purchased and expected today, there maybe a lot in the same stuck situation

Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 14:08:27 GMT

I have a strong suspicion that something unusual and unexpected has occurred. It appears that DPD may be attempting to conceal the matter.

Re: Re: Confusion and Delay with My Parcel Delivery via DPD

neiln — Sat, 01 Feb 2025 14:23:13 GMT

I just spoke to Samsung CS, they are certain they handed the devices over, probably something mechanical or a truck has broken at DPD, my issue is I won’t be home with my PIN on Monday and this could be a pain to solve! And then I have the fun of the time limit on a trade in return, honestly it wasn’t much help to call them and they couldn’t even tell me how many days you have to wait before it is declared lost….

Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 14:24:40 GMT

What's the status right now? If you don't mind, can you post the DPD status here .

Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

neiln — Sat, 01 Feb 2025 14:34:09 GMT

Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

neiln — Sat, 01 Feb 2025 14:34:27 GMT

No change all day

Re: Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 14:35:09 GMT

Exactly same issue at the same sorting center.

Re: Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

neiln — Sat, 01 Feb 2025 14:52:03 GMT

I suspect something has gone wrong there. Imagine there is a lot of people unhappy today. Had to wait about 40 minutes to get through

Re: Re: Re: Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 14:54:21 GMT

Yes, I'm not sure when our parcels will be delivered. I hope they arrive tomorrow or the day after.

Re: Confusion and Delay with My Parcel Delivery via DPD

Purejaz — Sat, 01 Feb 2025 15:11:38 GMT

Mine is exactly the same.

Still says there's a delay at the sortation facility, but I did speak to DPD about an hour ago. They said that it was in transit to the delivery depot.

Re: Re: Confusion and Delay with My Parcel Delivery via DPD

kenke — Sat, 01 Feb 2025 19:57:40 GMT

Could you please tell me which sorting facility it is?