topic Re: Re: Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd.. in Samsung Shop

Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3rd, etc...) - What is going on?

Regusmage — Sun, 02 Feb 2025 12:06:38 GMT

Ordered S25+, estimated delivery date 1st Feb from Samsung.

1st Feb 6am get an email from Samsung "Order has been unexpectedly delayed, new delivery date 2nd Feb".

2nd Feb 6am get an email from Samsung "Order has been unexpectedly delayed, new delivery date 3rd Feb".

Phoned up Samsung who said it might be due to Three not yet doing a credit check, but "Wasn't sure" and "Didn't know how long it may take" and that I was to "ignore any delivery date emails I get".

So I just stuck in limbo, each day being told it'll be delivered on the next, until at 6am receiving yet another email saying its been delayed again?

As someone who hasn't upgraded his phone since the good ole S9+, I can't believe how poorly Samsung are handling this launch.

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3rd, etc...) - What is going on?

BandOfBrothers — Sun, 02 Feb 2025 12:15:59 GMT

Hello 👋 @Regusmage and may I extend a Warm Welcome to the Samsung Community Forum.

I totally understand and appreciate how frustrating it can be if a newly launched phone is delayed.

Sometimes this does have to do with if a network has taken on more orders than they have physical phones ,and or the colour of the phone especially if it's an exclusive phone colur and sometimes the storage capacity chosen can have a bearing.

I hope you get your phone ASAP.

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3r..

smiley — Sun, 02 Feb 2025 12:17:49 GMT

Sorry to hear your experience. It sounds like this is an issue at the phone carrier side of things, rather than being related to Samsung themselves.

I hope you can get it resolved ASAP and soon have your new handset.

Best regards
Smiley

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3rd, etc...) - What is going on?

Regusmage — Sun, 02 Feb 2025 12:21:20 GMT

Appreciate the welcome!

I think my frustration is that I'm being told each that day it will be delivered the next day, then 6am the next day it gets delayed yet again to the following day.

I'm not sure how I'm supposed to know when to stay in the house for a delivery if I keep being told the estimated delivery date has changed to the next day, only for the next day to be told its been delayed to the next, repeat ad naseum.

If they just told me "Okay, its been delayed until 13th" then at least I know I haven't got to be in limbo re: what date the blumin thing may be arriving.

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3r..

Regusmage — Sun, 02 Feb 2025 12:24:38 GMT

Potentially, but there is zero information indicating why it keeps getting delay ("unexpected circumstances") and someone on another forum literally ordered on Friday, with Three sim, and rec'd theirs today.

Additionally its rather annoying every day getting a new email saying its been delayed till the next, only for the next to say the same....

Re: Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd til..

smiley — Sun, 02 Feb 2025 12:25:50 GMT

Yeah I can certainly see the frustration and I would be equally wishing for it to be resolved.

I guess stay in contact with three and hopefully to resolve any credit check issues or potential blockers.

Smiley

Re: Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd til..

Regusmage — Sun, 02 Feb 2025 12:33:11 GMT

I can confirm that credit check wise, there shouldn't be any blockers or issues - Full time salary, positive credit rating, more than sufficient funds available, etc...

Either way, I just wish there was more clarity and transparency on what the issues are, timeframes involved, and more accurate information.

Re: Re: Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd..

smiley — Sun, 02 Feb 2025 12:35:45 GMT

Yeah rather than from your own credit search it could be purely down to them being able to push through so many applications on the admin side of things.

It is a very busy time right now and always is during preordering.

When did you place your order with three ?

Re: Re: Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd..

Regusmage — Sun, 02 Feb 2025 12:36:22 GMT

So the order was placed on Thursday, Three sim with S25+ via Samsung app checkout.

However as I mentioned, a user on an alternate forum who ordered the identical on Friday, received theirs today.

Re: Re: Re: Re: Order keeps being delayed over and over (1st delayed till 2nd,..

smiley — Sun, 02 Feb 2025 12:40:59 GMT

Ok. Obviously there will always be cases where some seem to process quicker.

I know the carriers do seem to get an allocation quickly and send them out early. But with all due respect most of those receiving their phones already had ordered literally the same night of the unpacked on Wednesday 19th.

So if you ordered 3 days ago you would do well to get it sooner. However if three gave a delivery date then they should really uphold that so I feel your pain.

Re: Re: Re: Re: Order keeps being delayed over and over (1st delayed till 2nd,..

Regusmage — Sun, 02 Feb 2025 12:47:03 GMT

To be honest if thats the case, they really shouldn't be advertising their delivery date as 1st February, even asking me for a timeslot in checkout.

While I accept this is an estimated delivery, the fact they were advertising such a delivery date, even on Thursday 30th, is questionable.

As I said though, my annoyance at the moment is lack of information, and daily emails stating a delivery date of the following date, only to be told the following date theres yet another delay of a day.

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3r..

smiley — Sun, 02 Feb 2025 12:48:25 GMT

Understand your pain. Good luck with resolving. Hopefully it will be with you soon.

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3r..

Regusmage — Sun, 02 Feb 2025 13:22:53 GMT

Thank you Smiley, I do appreciate your replies.

Currently talking to a Samsung expert live chat agent, and it's been 25minutes and they've only responded twice, with two very brief, generic sentences that doesn't provide any information or reasons.

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3r..

tompringle — Mon, 03 Feb 2025 18:17:10 GMT

I think mobileshop/ao.com have had big issues with this influx of orders via Samsung.com my phone is the same as yours, delayed, payment accepted but now stuck at order acknowledged.

My wife's s25 ultra, ordered Thursday, arrived Sunday, sim card doesn't connect, Threes details don't match ours. Mobileshop are stuck with what's going on, and blaming dispatch at samsung, and samsung couldn't care less... according to them it hasn't even been dispatched 😅

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3r..

tom999999 — Wed, 05 Feb 2025 07:40:58 GMT

Yes same me, I'm have to have it 02/02 after get email delay and get delivered by 03/02. Today is 5/2 still nothing, contacted samsung support. Whey blame DPD company error 😁

Re: Order keeps being delayed over and over (1st delayed till 2nd, 2nd till 3rd, etc...) - What is going on?

Samperience — Mon, 10 Feb 2025 07:13:30 GMT

I pre-order Samsung S25 and pre-paid after using Instant Exchange on 29th Jan but when delivery executive arrived at my place for the delivery on 7th Feb 2025, he rejected my current device and updated his tool that the customer didn't accepted the delivery.

Now 3 days have passed, they are not responding to my queries and asking INR3000 + taxes as cancellation fee. I am even offering to pay them the whole amount as I already have hard reset my phone and i have already paid the amount so cant go in the market to buy any other phone.