topic Trade in lock screen in Samsung Shop

Trade in lock screen

Tayla3592 — Thu, 14 Oct 2021 23:12:29 GMT

i have this screen keep coming up. But i received the email saying they have received my trade in my trade in cut of date is also not until 23rd oct ( 14th today) and they received my phone on 11th oct. I am awaiting the email to say they have accepted it my phone was perfect condition and i sent in a s10 box

Re: Trade in lock screen

AntS — Fri, 15 Oct 2021 08:35:30 GMT

Hi @Tayla3592,

Just to confirm:

Where did you buy your new phone from?

Have you been in touch with the team at help@tradeinresponse.co.uk since receiving notification of the new device being locked?

Re: Re: Trade in lock screen

Tayla3592 — Fri, 15 Oct 2021 08:44:31 GMT

I bought direct through Samsung. Ive emailed but shocker no reply 🙄 so thaught id ask here while i wait i rung Samsung she said its an issue they are having and shel pass me through to the team and ive been on hold ever since. Someone answers and says oh not this dept il pass you through. On repeat

Trade-in deal threatening me to lock my phone

Paddistani — Fri, 15 Oct 2021 12:52:57 GMT

Hi all! I traded-in an A50 for a Samsung S21. The email I received said I should send it in by 19th of October, and I did hit a delay sending it in for various reasons, but I got notified that they have received it on 13th of October. Now my phone started threatening me that it will get locked within 24 hours as it is connected to an unfinished trade-in. I get that they need to check it, but it's kind of unfair as I have sent the phone in already. Anyone else had this issue? Anything I could do? Talking to a real human being on the help desk is impossible, kinda wish managers stopped playing with crappy if-else bots and hired more well paid workers...

Re: Trade-in deal threatening me to lock my phone

RichUK — Fri, 15 Oct 2021 13:02:24 GMT

The same thing is happening to lots of others too on various devices, I’m getting locked out of my Flip 3 tonight, and I too have had email confirming receipt of my trade in phone.

Re: Trade-in deal threatening me to lock my phone

RichUK — Fri, 15 Oct 2021 13:05:16 GMT

Oh and contacting customer service would be a waste of time anyway, they won’t do anything other than tell you to email the trade in people (help@tradeinresponse.co.uk) and I think you’ll be waiting forever for a reply from them too due to the amount of complaints they must be getting.

Re: Trade-in deal threatening me to lock my phone

Paddistani — Fri, 15 Oct 2021 13:08:48 GMT

Woohoo! Yeah, I've emailed those lot yesterday and I've yet to see a reply. Utterly useless. Oh well, cheers for the reply!

Re: Trade-in deal threatening me to lock my phone

Dan-the-man — Fri, 15 Oct 2021 13:09:34 GMT

Hi, I have had exactly same issue! I tried sorting today first on the online chat, took 30mins, when I finally spoke to an agent and after explaining my issue I was told I would be transferred to the online shop support team because she couldn't sort. I waited an hour and nothing happened, complete joke!! Then I found a contact phone number, it only took 10mins to get through. After explaining 3 times to the lady she finally understood my issue. I had to send a screen shot of my email that says I have until 21 Oct to send in trade in phone, she also wanted serial and imei numbers for my new phone. She apologised for inconvenience and said she had logged the issue and said it sounds like quite a few are having same issue. I said yes but my phone will be locked at 10pm tonight you need to prevent that from happening, she said hopefully it will be sorted by then but it can take 24-48hrs. I will be making a serious complaint if my phone gets locked tonight!! Not acceptable at all and could cause some serious issues. This is the number I called 0333 000 0333

Re: Re: Trade-in deal threatening me to lock my phone

Paddistani — Fri, 15 Oct 2021 13:16:49 GMT

Thanks for the heads up! I'll give them a call! This is absolutely ridiculous if youd ask me.

Re: Trade-in deal threatening me to lock my phone

WhittyField98 — Fri, 15 Oct 2021 13:51:16 GMT

I'm concerned that this is happening to lots of people including me. Samsung have never been very good at this whole PR thing have they...

Re: Trade-in deal threatening me to lock my phone

Members_kMkNNbm — Fri, 15 Oct 2021 14:01:39 GMT

i have the same issue and cant depend on samsung to fix this.. do you think reinstalling new firmware via odin will get rid of this error

Re: Re: Trade-in deal threatening me to lock my phone

WhittyField98 — Fri, 15 Oct 2021 14:16:22 GMT

I wouldn't know, i beleive this is an issue with the contractor that deals with Samsung's trade in and a lack of communication between the 2

Re: Trade in lock screen

Paddistani — Fri, 15 Oct 2021 18:40:08 GMT

Cheeky bump of the thread but the issue is still there. I'd appreciate if my phone didn't get locked...

Re: Re: Trade in lock screen

Tayla3592 — Fri, 15 Oct 2021 18:49:07 GMT

Yep mines still saying it i spoke to several people all saying they will email tradeinresponse all with terrible english i found really hard to understand and all saidntheres nothing they can do if it gets locked until they have had a response

Re: Re: Trade in lock screen

Dan-the-man — Fri, 15 Oct 2021 20:33:32 GMT

I had similar experience and mine still keeps showing the message. I've just had to text all my work cleagues and friends to warn them in case my phone does get locked, can't believe I have had to do this and can't believe there is nothing they can do to prevent it. My message about phone being locked first appeared at 10pm yesterday, that means I don't have long left! ...I read one post on Reddit that said they had same message and then their phone got blocked on Tue, they were told they have to wait 3-5 business days for it to be resolved and can't escalate any further. To top it off they said samsung also took out more money from bank. I presume that was to cover the money the trade in phone should have covered, that will be the icing on the cake.!!! Really shocked at Samung over this, first time I have had a major issue.

Re: Re: Re: Trade in lock screen

Tayla3592 — Fri, 15 Oct 2021 20:38:20 GMT

Mine is any minute now! Samsung have been a complete joke and im 1 more thing away from returning all my order that i got . Absoloute joke they having so many requests for the same thing and it not being resolved

Re: Re: Re: Trade in lock screen

Paddistani — Fri, 15 Oct 2021 20:44:43 GMT

Yep, mine is any minute now as well. Absolute joke. No reply from samsung whatsoever. Might be my last samsung phone at this rate cause this is a major PITA.

Re: Re: Re: Trade in lock screen

Dan-the-man — Sat, 16 Oct 2021 14:38:11 GMT

My phone didn't lock when I thought it would (at 24hrs), it's still working but the message hasn't gone away. Is yours still on?

Re: Re: Re: Re: Trade in lock screen

Tayla3592 — Sat, 16 Oct 2021 14:41:17 GMT

No mine didnt lock but yes message still there hopefully its just a glitch .. the lady on the phone said its an error their end but was no help in getting it resolved

Re: Re: Re: Re: Trade in lock screen

Paddistani — Sat, 16 Oct 2021 14:44:39 GMT

Yup, still here and still getting that annoying message. Joys!