topic Re: Re: DO NOT TRUST SAMSUNG TRADE IN! in Samsung Shop

DO NOT TRUST SAMSUNG TRADE IN!

Darkotix — Thu, 09 May 2024 12:00:14 GMT

So I recently traded my Galaxy Note 20 Ultra 5G in for £250 off of the S24 Ultra. My Note 20 was immaculate as I had kept it in a heavy duty armour case with built in screen protector. They received my phone and when processing it sent me an e-mail asking for £75 to be paid to MTR Group Ltd because the "device had been tampered with and had its screen replaced." The phone has never had any issues, so I've never had anything done to it whatsoever. I am refusing to pay and have requested my phone be returned as I could sell it myself for a better amount. Be very careful.

Re: DO NOT TRUST SAMSUNG TRADE IN!

Darkotix — Thu, 09 May 2024 12:14:20 GMT

as a follow up I can see that they've done it to many other customers. I will be reporting this to trading standards.

Re: DO NOT TRUST SAMSUNG TRADE IN!

Robin999 — Thu, 09 May 2024 12:20:11 GMT

Did you buy the Note 20 brand new?

Re: DO NOT TRUST SAMSUNG TRADE IN!

Darkotix — Thu, 09 May 2024 12:22:25 GMT

Yes from Very I think. The phone still looked new apart from a few minor scratches near the charger port when missing while inserting the cable.

Re: DO NOT TRUST SAMSUNG TRADE IN!

JAMES4578 — Thu, 09 May 2024 13:45:34 GMT

I am aware that some customers have had bad experiences with MTR , a number of Members here though have reported no issues and have found the process satisfactory. Review sites do not always give a true picture, not minimising frustrations though.

For your own protection it is best to take photographic evidence before forwarding.

Re: DO NOT TRUST SAMSUNG TRADE IN!

GoanGeek — Wed, 12 Jun 2024 09:21:41 GMT

Too many horror stories around trade ins so I never do a trade in.

I'd be p****d off as well especially when your phone is in immaculate condition.

I believe Samsung uses third parties for these trade ins and most of the time that's the issue also depends which country you are guess.

I just keep my old phones as backup or pass it on to my less techy family members for free.

Re: Re: DO NOT TRUST SAMSUNG TRADE IN!

Darkotix — Thu, 09 May 2024 20:17:07 GMT

I kinda wish I kept it as a backup now too. I'll definitely never trade in again.

Re: DO NOT TRUST SAMSUNG TRADE IN!

Darkotix — Sun, 12 May 2024 20:27:00 GMT

So because I kicked up a fuss and threatened legal action, they processed my phone without charging me, saying they had it looked at by another technician. I'll still be reporting it to an ombudsmen and I'll be e-mailing Samsung about it too because they're obviously trying to scam people.

Re: DO NOT TRUST SAMSUNG TRADE IN!

Francisco115 — Tue, 11 Jun 2024 21:05:11 GMT

sorry; What is your country where you did the exchange? I still have a note 20 ultra that I planned to exchange in 1 week, and I am looking at situations like yours; What was the total price you paid for the new cell phone?

Re: Re: DO NOT TRUST SAMSUNG TRADE IN!

Darkotix — Wed, 12 Jun 2024 07:15:31 GMT

I'm in England. I think i got £140 taken off the price on top of student discount. My phone was in almost perfect condition and they tried to scam me. I threatened trading standards, police, ombudsmen and even taking them to court and miraculously they passed the phone through with no issues saying they had somebody else look at it. Be very careful. If you have the cash to buy the phone outright I'd sell your current phone or go to a different trade in company. If you're outside the UK it might not be an issue for you. Anyway wish you all the best and hope you don't have to deal with what I did.

Re: DO NOT TRUST SAMSUNG TRADE IN!

SeamusLawDog — Mon, 15 Jul 2024 19:54:04 GMT

You are attempting to minimize frustrations. 1 instance of this behavior on the part of Samsung is unforgivable, don't try to justify that. I have been a life long Samsung customer, but the truth is that in the past 5 years or so, Samsung continues to offer lousy customer service, attempts to push off warranty claims, slights customers in the trade-in program and its is impossible to cancel an order once it is placed. I have been a dedicated Android person for close to 40 years and now...Samsung is single-handedly pushing me to Apple. Yes, generally good products (down from great!), but the overall "Samsung experience" is not great.

Re: Re: Re: DO NOT TRUST SAMSUNG TRADE IN!

JAMES4578 — Mon, 15 Jul 2024 20:35:24 GMT

Things do not always go smoothly. I know that there are some frustrated customers but was highlighting the general experience. It is up to each Member to determine if a Trade In is worthwhile. I recognise that customer service falls short on a number of occasions but Samsung not the only company with this issue.

Re: Re: Re: Re: DO NOT TRUST SAMSUNG TRADE IN!

Darkotix — Mon, 15 Jul 2024 20:41:47 GMT

To be fair it's not Samsung themselves. It's a third party company that Samsung hires to do the trade ins. I wonder if Samsung even knows it's going on. But as I said, as soon as I showed some resistance and refused to accept what they were saying, they soon put my trade through without further issue.

Re: DO NOT TRUST SAMSUNG TRADE IN!

Anonymous User — Fri, 06 Sep 2024 13:55:38 GMT

Hate hearing all of the problems everyone has had. I've used trade in 6 times and only had 1 problem but it was my fault. I used the wrong packing slip. It took a couple of chats with them but it was finally resolved. And it could have easily gone against me. I have nothing but praise for Samsung and the trade-in program.

Re: DO NOT TRUST SAMSUNG TRADE IN!

Paulpoco — Tue, 03 Dec 2024 22:14:51 GMT

Just traded in 2 x Note 10+ at $115 each and $300 bonus credit each, and just mailed in the 2 boxes. Will they actually resell a 5 year old phone? We previously did trade in for another Note 10+ for $75 with no issues. In Canada and prices in CAD.

Now is Samsung offering $115 to get someone with a 5 year old phone to finally upgrade? And the $300 bonus credit part of Black Friday?