topic Re: Product Not Delivered in Samsung Shop

Product Not Delivered

RomaPriya — Tue, 12 Oct 2021 16:27:08 GMT

Hi ,

I have bought a product (Fridge & Freedger) from Samsung and the delivery was sue on 2nd October. Its not been delivered yet and I am daily calling the Customer Support team for last 6 days now and I am not able to get any concrete response.

The support team is saying its pending with the Logistics team and they are not able to get a response.

Is there any way I can raise a compliant and it can be dealt quickly. I have already escalated to Support team so I need someone of a Senior Authority who can resolve my issues.

Wasnt expecting such things from Samsung and its a terrible experience.

Any help ??

Re: Product Not Delivered

ChrisM — Sat, 16 Oct 2021 14:46:36 GMT

That's not what we like to hear, @RomaPriya! Have you managed to get any further with this?

Re: Product Not Delivered

Harj33 — Tue, 29 Mar 2022 18:22:51 GMT

Hi. I would like to know how you got on as I am experiencing the same problem. Also trying to use the online chat is impossible - the chat just closes when it nears my turn. Not happy at all especially as we’ve spent a lot of money!

Re: Product Not Delivered

ChrisM — Wed, 30 Mar 2022 15:26:33 GMT

Hi @Harj33!

That's certainly not what we like to hear. Have you tried tracking your order online? Have a look at the following link: https://shop.samsung.com/uk/track-order

Re: Product Not Delivered

Harj33 — Wed, 30 Mar 2022 15:39:35 GMT

Tracking online didn’t work. But thanks for the suggestion. Eventually sorted this afternoon and the freezer has turned up at the delivery depot. It really shouldn’t have been me chasing it though. The actual process of contacting and getting to speak to an actual person at Samsung was lengthy and probably cost me a fortune in calls! Hopefully when the freezer is delivered on Saturday there will be no problems!! Thanks for your reply ChrisM

Re: Product Not Delivered

ChrisM — Wed, 30 Mar 2022 16:04:51 GMT

Glad to hear it's on it's way, @Harj33, and apologies for the frustration.

Re: Product Not Delivered

SSH18 — Wed, 10 Apr 2024 15:58:36 GMT

Hello,

Would you mind sharing how you got this resolved? We are having the same issue and it is very frustrating.

Re: Product Not Delivered

Harj33 — Fri, 12 Apr 2024 16:40:22 GMT

Hi, I can’t actually remember who I spoke to in the end. Probably someone at Samsung. I just remember it turned up later than first arranged. Arrived a few days late and all fine. Hope you get sorted!

Re: Product Not Delivered

RomaPriya — Sat, 13 Apr 2024 09:05:36 GMT

I keep chasing the customer service and I finally arrived a month later. But unfortunately it got damaged in the shipment and have to asked for replacement. Which again took couple of weeks more. All sorted out later. But overall experience was not very good with the delivery. The fridge is working fine till date.

Re: Product Not Delivered

Nabil9 — Thu, 01 May 2025 23:51:41 GMT

Hello everyone,

I am havinbg the same issue, RXO damaged my refregrator and was never delivered. I am calling Samsung e commerece team since April 15th and no resolution. Please help me to get my money back.

Re: Product Not Delivered

Nabil9 — Fri, 02 May 2025 15:17:41 GMT

Have a look at my attempts and I am still trying.

Below is the timeline of my attempts to resolve the matter:

- April 15: Samsung replacement request accepted –

- April 18: Opened Case # ("Thank you for contacting Samsung")

- April 18: Opened Case ## ("Thank you for contacting Samsung")

- April 18: Survey request ## – Request ("Are you satisfied with the support you received?")

- April 21: Survey request ## – Request ("Are you satisfied with the support you received?")

- April 23: Opened Case ## ("Thank you for contacting Samsung")

- April 24: Opened Case ##("Thank you for contacting Samsung")

- April 25: Opened Case # ("Thank you for contacting Samsung")

- Most Recently**: Communication regarding **Request , where I was incorrectly informed there was no refund request associated, despite all prior confirmations.

No resulution so far.