topic Re: Orders keep getting cancelled. in Samsung Shop

Orders keep getting cancelled.

Rayune — Sun, 17 Mar 2024 22:12:49 GMT

So I'm about to lose hope on getting Samsung Financing to work. Sometimes it will allow the order to go through, but 30 minutes later on the dot it will cancel the order while saying they were unable to verify my information.

I've reached out to Samsung support and basically got told to try a different payment method. They told me to reach out to TD bank to see if they know why, but TD Bank says everything looks good on their end.

I've even triple checked my address information to make sure everything was the same, down to the capitalization. This has happened multiple times now and I'm not sure what to do. Had anyone else had this issue? How did you fix it?

Things I've tried: Resetting account, clearing cookies, updating addresses with both TD Bank and Samsung, reaching out to both supports, trying desktop version, trying Samsung shop app, Updating address information in the Samsung profile (It was originally just a Zip code).

I'm out of ideas.

Re: Orders keep getting cancelled.

Star_girl — Sun, 17 Mar 2024 22:16:13 GMT

Maybe Samsung needs to check their system for glitches.

Re: Orders keep getting cancelled.

Rayune — Sun, 17 Mar 2024 22:18:19 GMT

It's starting to look like it might be a Samsung issue. Apparently, a LOT of people are having the same issue over the last several months. I've tried the same things the others who got it to work tried, but no luck. Nothing fixes it.

Re: Re: Orders keep getting cancelled.

Piper123 — Sun, 17 Mar 2024 22:22:46 GMT

Good luck in explaining that to them lol 🤪🤪

Re: Re: Orders keep getting cancelled.

Star_girl — Sun, 17 Mar 2024 22:23:46 GMT

I tried to apply as well and it went through well, but I didn't buy because I found it easier to buy from a third party shop.
From what you are saying it sounds like the problem is on Samsung's end.

Re: Orders keep getting cancelled.

Piper123 — Sun, 17 Mar 2024 22:24:09 GMT

One thing to think about here......

If the Samsung Finance is continually being declined, could it be (and please don't answer this on here) that you don't meet their criteria for offering credit facilities?

Have you considered buying a device on contract with a carrier?

Re: Orders keep getting cancelled.

Rayune — Sun, 17 Mar 2024 22:29:25 GMT

Everything with the bank is fine. As for a carrier device, I will no longer buy carrier devices. Learned the hard way that carriers like Verizon will load a carrier specific version of the OS into the devices that let's them sideload a bunch of apps. Bloat is insane now days and they lock down the bootloader permanently, so you can't just reformat with OEM OS anymore.

It would be different if the cost reflected the lower quality, carrier bloated OS, but it doesn't, so I'll only buy unlocked.

Re: Re: Orders keep getting cancelled.

Piper123 — Sun, 17 Mar 2024 22:33:48 GMT

Multiple applications would also see Samsung block requests for credit.

Ultimately it is between Samsung and their 3rd party finance partner to determine if a customer can have credit or not. You say the bank is saying all is good, it would be highly unusual for the 3rd Party finance company to discuss an application and why it failed. They would refer you back to the retailer.

I suspect the application looks ok but whether Samsung then decide the customer doesn't meet their criteria? Who knows.

Has the address been blocked at all? Maybe previous issues?

Re: Re: Orders keep getting cancelled.

Rayune — Sun, 17 Mar 2024 22:38:40 GMT

Tomorrow I'll call support for Samsung and have them check the address to see if it's been blocked.

Re: Re: Orders keep getting cancelled.

BandOfBrothers — Mon, 18 Mar 2024 05:29:17 GMT

I agree with @Piper123 that something within the credentials your inputting to make an application for credit is flagging up.

This is possibly why Samsung is hinting at using a different payment method.

Perhaps create a post on your own regions section of the Community Forum to see if other members there have experienced issues. This is the UK/ Eu section @Rayune

If I can be of any further help then please don't hesitate to ask. 😎

Re: Orders keep getting cancelled.

D M P — Sun, 21 Apr 2024 21:14:08 GMT

Same thing has occurred to me. Mine happened from the start the very 1st day i tried to place order n was approved for financing the order went thru received confirmation email then 18 mins later cancel email arrived. They say some or all the info does not match but clearly it does. I believe samsung is operating as the bank n controlling the finance part as well. Ultimately they control it because you can only use the samsung financing credit acct (td bank) at samsung.com.

I have some evidence that leads me to believe this. What is crazier is fact that you can speak with sales agents n they cannot complete a manual order like just about every other business n company can do if you were to call up and order from catalog or having problems with website you call up and say I want item so n so. They will create a cart for you and send you link to cart only for same s**t to happen over n over.

Re: Orders keep getting cancelled.

D M P — Sun, 21 Apr 2024 21:17:26 GMT

The one time an order worked for me was when i deleted my samsung profile and updated my email address on that fake td bank acct site changing it to new email then created new samsung.com ptofile acct and linked the finance acct to new samsung.com email profile. I then placed order for zfold 5 n immediately placed a second order for vacuum n dryer. 20 mins received cancel email for z fold5 but 2nd order processed n shipped.