topic Re: Trying to buy on the samsung site but cant get past the checkout button? in Samsung Shop

Trying to buy on the samsung site but cant get past the checkout button?

Ruddyheck — Sat, 18 Sep 2021 12:18:59 GMT

Anytime today I've tried to buy on the UK site today I get a blank page for https://shop.samsung.com/uk/checkout/contactinfo but on the other European sites its fine? and it was fine on the UK site yesterday.

Why cant I buy anything here? A bit odd.

Re: Trying to buy on the samsung site but cant get past the checkout button?

Beth_S — Sat, 18 Sep 2021 13:02:46 GMT

That's strange! @Ruddyheck can you try loading the website on a different device? E.g. a computer instead of your phone. If that doesn't work, try using a different search engine.

Re: Trying to buy on the samsung site but cant get past the checkout button?

ManicZ — Sun, 19 Sep 2021 13:16:26 GMT

I am having the same problem trying to purchase galaxy watch4 classic, tried different browsers and phone and desktop, all same issue?

Re: Trying to buy on the samsung site but cant get past the checkout button?

AntS — Tue, 21 Sep 2021 12:19:22 GMT

Hi all,

Thanks for letting us know. The cart is up and running again so you can place your order now. (If you're still getting a blank page then it's worth clearing your browser cache.)

Re: Trying to buy on the samsung site but cant get past the checkout button?

SAM_25 — Tue, 21 Sep 2021 15:08:24 GMT

I had the same issue on the 18th of September while trying to purchase the Galaxy Tab S7. But I just kept reloading the page and moved over to my laptop, and managed to get the website up but then was unable to add anything to the basket. After about an hour of reloading the page, I managed to purchase the Galaxy Tab S7

Re: Trying to buy on the samsung site but cant get past the checkout button?

Ddffdd — Tue, 28 Feb 2023 13:35:28 GMT

Hi. I am trying to purchase s23 ultra from Samsung online website. But i am getting error all the time. I attached the screenshot for reference.

Thank you

Re: Trying to buy on the samsung site but cant get past the checkout button?

Merevaan — Sun, 23 Jul 2023 20:17:26 GMT

Same for me from France today

Re: Trying to buy on the samsung site but cant get past the checkout button?

DannyT — Wed, 26 Jul 2023 14:59:14 GMT

Could you all try a different browser for us? The site is extra busy at the moment, with the new product releases today, but you should still be able to get in.

Admittedly, it looks like you're not based in the UK, and I can't see if there are any issues in your regions.

Re: Trying to buy on the samsung site but cant get past the checkout button?

Libuš_CZ — Wed, 06 Sep 2023 06:51:00 GMT

Hi,
I had the same issue in Czech.
It was because I had in cart some things that are no longer available (I give them there before vacation), stupid is that you can't just open your cart (because cart show you an error) and delete these things. I've never ever seen this in any eshop, usually, an item in the cart will say that it has sold out and is no longer available or just before check out it will let you know that you can't buy item anymore. So, you just remove this item and you can continue.
Anyway, what help me solve this was:
1, Log out from my account
2, Add some available item in cart
3, Log in into my account
After that I can open my cart and only have the newly added items in it, but now is possible to normally order something.

Re: Trying to buy on the samsung site but cant get past the checkout button?

blasla123 — Fri, 29 Sep 2023 17:49:37 GMT

Hello, I am trying to order S23 Ultra from samsung France website. unfortunately, I can not finalize order. Page is stucked before payment. It collects additional information but continue button is not active. I did try different browsers, computer and phone. Same result. Any idea how to solve this?

Re: Trying to buy on the samsung site but cant get past the checkout button?

AndrewL — Fri, 29 Sep 2023 18:39:29 GMT

@blasla123: There may be a temporary issue with the website, therefore I recommend waiting 24 hours, then attempting to make the purchase once again. If the issue persists, please contact the Shop Team directly via the link below, where an advisor will be on hand to look into this further for you.

https://www.samsung.com/fr/support/contact/#shopsupport

Re: Trying to buy on the samsung site but cant get past the checkout button?

Massiveoni — Sat, 14 Oct 2023 11:24:09 GMT

I have been trying to order the new smarttag2 on samsung education Australia and I keep an error

checkout.multi.paymentMethod.twint.error

It's been happening for the last 3 days, is anyone getting the same error

Re: Trying to buy on the samsung site but cant get past the checkout button?

Suze24 — Sun, 24 Mar 2024 17:41:59 GMT

Hi tried ordering Samsung galaxy tab s9 fe for 4 days, it won't let me get past delivery options and theres no error messages. I click the blue button it goes grey then goes back to blue. I'm in the UK.

Re: Trying to buy on the samsung site but cant get past the checkout button?

BilalB — Tue, 25 Mar 2025 00:54:20 GMT

I had the same problem for days, support were clueless and don't know about this error.

Libuš gave the solution that worked for me.

1. Logout
2. Add an item to the cart and checkout
3. Log back in when asked

The reason is because an item you selected is out of stock.