topic Re: Re: a curious phone call from Samsung in Samsung Shop

a curious phone call from Samsung

davehorne — Thu, 18 Jan 2024 18:32:00 GMT

I pre ordered my S24 Ultra yesterday. I ordered this phone through the official Samsung Dutch site.
I received a free upgrade to the next higher storage capacity.

Just now I received a phone call from Samsung asking me if I had received an email with a €50 additional coupon against the purchase of an S24 model. I didn't receive an email with that coupon though I did fill out the form regarding promotions for the Samsung Event.

I should add at this point, the call I received came through with a Potential Fraud warning. The number started with 085. Here in the Netherlands, landline numbers use a three number prefix to identify an area; a 085 number is a national number, you have no idea if they're calling from Amsterdam or some very small village and those phone calls tend to be marketing calls.

I will assume this was a legitimate call.

Since I had already ordered and paid for my new phone, that €50 addition discount couldn't be applied.

He offered me the possibility of another promotional code, this time €40, against the purchase of another Samsung product but I don't need anything.

It would have been nice to receive a promotional code to apply against the €1359 for my S24 Ultra / 512GB. Oh well.

Re: a curious phone call from Samsung

BandOfBrothers — Thu, 18 Jan 2024 19:09:37 GMT

It appears some haven't unfortunately received the email from Samsung which holds this promotional code for registering to show interest.

I received mine while watching the Samsung Unpacked Event which gave £50 off.

If the call appears off then go with your gut instinct and don't engage and only order directly through the Samsung.com site for your region.

Re: a curious phone call from Samsung

Anonymous User — Thu, 18 Jan 2024 20:16:27 GMT

Like bandofbrothers said not everyone got one but that call is a scam there is no way on earth samsung would call you up to see if you had a voucher. How they have found out you have ordered I have no idea but sounds fishy to me.

Re: Re: a curious phone call from Samsung

smiley — Thu, 18 Jan 2024 20:48:37 GMT

Unfortunately I still haven't received a code. I have been to and fro from the website looking at the S24U preorder close to pulling the trigger.

I have only had my s23u for 7 months, but £600 is a very tempting trade offer.

When I bought s23u in the samsung summer cashback promotion I am not sure I paid much more than £600 anyway... so if I trade for £600 it was pretty much a nett zero purchase.

With disney (that I do subscribe anyway) and the free watch6 then the deal is very tempting !

I have a watch 5 Pro... so it will likely sell on ebay and accrue some costs back... or maybe go to a family member.

Anyhow... I have not committed yet. Tempted to see what features are transferable and maybe wait until mid year for summer deals.

Re: a curious phone call from Samsung

davehorne — Thu, 18 Jan 2024 21:47:40 GMT

How they have found out you have ordered I have no idea but sounds fishy to me

I told the guy on the phone that I had already ordered the S24 Ultra. I asked if it were possible to apply that code to that purchase but was then told that it was not possible.

He called me to ask if I had received that voucher. He knew that I had jumped through some hoops to apply for a code (or something like that).

Re: a curious phone call from Samsung

davehorne — Thu, 18 Jan 2024 21:56:19 GMT

If the call appears off then go with your gut instinct and don't engage and only order directly through the Samsung.com site for your region.

I did buy directly from Samsung Nederland yesterday. I compared what I paid for an S24 Ultra / 512 from Samsung to Mediamarkt, a large Dutch chain. The price I paid to Samsung was €210 cheaper.

Another €50 off would have been nice but it was still a deal.

Re: Re: a curious phone call from Samsung

Anonymous User — Thu, 18 Jan 2024 23:08:20 GMT

Oh right fair enough just sounded like scammer that was all. Hope you enjoy your new phone

Re: a curious phone call from Samsung

Members_6946hGj — Sun, 21 Jan 2024 00:59:25 GMT

So I got 150 + 50 Euro voucher . I got S 24 Ultra 1 TB Grey for 1090 . I also purchased 1 year accidental warranty so ended up paying 1155. However, I needed an S pen too which unfortunately went OOS.

Re: a curious phone call from Samsung

davehorne — Sun, 21 Jan 2024 12:21:23 GMT

So I got 150 + 50 Euro voucher . I got S 24 Ultra 1 TB Grey for 1090 . I also purchased 1 year accidental warranty so ended up paying 1155. However, I needed an S pen too which unfortunately went OOS.

Can I ask what country you're in. That sounds like an exceptional deal. I bought the S24 Ultra/512GB for €1359, a price that is €210 off the suggested price.

You bought the 1TB variant for considerable less. Could you go into more detail about that order?

Thanks.

Re: a curious phone call from Samsung

invalidusername — Wed, 07 Aug 2024 22:56:03 GMT

I got the same call yesterday, from +64800726786 which is the actual supprt number in NZ... and It wasn't until I hung up that I thought .. Hang on.. that was off... what just happened.. they sent me a couple of texts afterwards that contained links and then I definitely knew it may have been a scam call.. then even more weird I get a friend request from a fake facebook account from a 'representative' from Samsung NZ ... I hope they can't do to much damage with my phone number, but I'll be reporting the number and links to our governments internet scam watch for investigation if it isn't a legitimate call.

they were good though, the number was an 0800 and had Samsung NZ with a 'smart' icon under the name...
and then a link to hiya which offers spam protection... it it was a scam it was executed very well, if it was an actual call it could have been executed better..

UPDATE.

So I rang the official Samsung support number for my country and asked them to check if I had been called and it showed on their records that it was a legit call offering an exclusive loyalty discount for samsung customers. I'm just glad that scammers didn't get my number.

Re: a curious phone call from Samsung

Jojovv — Wed, 09 Oct 2024 01:39:13 GMT

I also received a phone call from a legitimate phone number from Samsung from my country. When it called, my phone immediately showed that it's a number from Samsung.

After checking the number on the official Samsung website, I answered the call but no sounds to be heard on the other side, so I just hung up the call.

I am not sure why I even received any calls from Samsung when I have not purchased any new products in recent years.

Even after finding the number, I just hope that this call was real, was legitimate and I hope that answering the call wouldn't affect anything.