topic How trustworthy is Samsung Trade-in? in Samsung Shop

How trustworthy is Samsung Trade-in?

TheDenny — Thu, 01 Feb 2024 16:02:44 GMT

Feeling a little anxious as I do not want to be ripped off when sending my mobile for cashback. I want to ask if people here had positive or negative experiences and any advise to ensure I don't get ripped off. Thank you in advance for any support 👍

Re: How trustworthy is Samsung Trade-in?

Robin999 — Thu, 01 Feb 2024 16:06:27 GMT

On the one occasion I opted for trade-in (S22 to S23)I have to say it was very positive. Processed very quickly and received correct amount as stated on order website.

Re: How trustworthy is Samsung Trade-in?

RXM — Thu, 01 Feb 2024 16:12:31 GMT

I must have traded in excess of 20 phones, watches, tablets and earphones and I've never once experienced an issue. I am honest with the condition of the item I am sending in everytime (except when the price is the same for good condition vs poor condition then I put poor condition just in case, even if it is in good condition). Most of the time I send items in with the free delivery option, except when the value exceeds maybe 400 then I tend to pay for Special Delivery.

Re: How trustworthy is Samsung Trade-in?

JAMES4578 — Thu, 01 Feb 2024 16:16:41 GMT

When I have used Trade In it all went smoothly, aware some customers have had issue. It is advisable to take photos of the device before sending,worthwhile to use Special Delivery though this will be at your own cost.

Re: How trustworthy is Samsung Trade-in?

GusB — Thu, 01 Feb 2024 16:39:14 GMT

I've trading in for the last 3 years with no issues, but always take photos and send fully insured (not using the free postage) for piece of mind

Re: How trustworthy is Samsung Trade-in?

BandOfBrothers — Thu, 01 Feb 2024 16:49:14 GMT

@TheDenny

All was fine when I sent my Samsung Fold³ for Trade-In.

Re: How trustworthy is Samsung Trade-in?

JerryS — Thu, 01 Feb 2024 16:49:44 GMT

I've never had a problem with the trade in company. However when I traded in my S22 Ultra a year ago Royal Mail 48 hour delivery was very slow even though I posted it the next day after receiving my S23 Ultra which meant I started getting chaser emails from Samsung. I didn't want that hassle this year so opted to pay for special delivery and it was all processed the next day

Re: How trustworthy is Samsung Trade-in?

Jp46 — Thu, 01 Feb 2024 17:23:14 GMT

Samsung trade in is the best, and honest

Re: How trustworthy is Samsung Trade-in?

chrismattamy — Thu, 01 Feb 2024 17:42:13 GMT

It was fine when I traded in my watch 4 for the watch 6. I'm just waiting to hear back on the progress on my s21 trade-in. I received an email that they have received,

Re: How trustworthy is Samsung Trade-in?

Ferenc75 — Thu, 01 Feb 2024 18:24:36 GMT

I used trade in watches, and phones never had any issues

Re: How trustworthy is Samsung Trade-in?

Piper123 — Thu, 01 Feb 2024 18:31:45 GMT

Last couple of times I've traded in, has gone fine. Fingers crossed for the current one lol. 😆

Re: How trustworthy is Samsung Trade-in?

Richmar83 — Thu, 01 Feb 2024 18:53:40 GMT

Never had an issue with any trade in I've done and payment / credit values always honoured in full. Traded in this time an S10+ I had as a spare. Posted it at 3pm Monday afternoon (standard 48hr RM), email saying it had arrived yesterday, and follow up email today to confirm acceptance and the trade in had completed. I do take photos of the device working and showing that its undamaged before posting and photo of it all packaged up just to cover myself

Re: Re: How trustworthy is Samsung Trade-in?

TheDenny — Thu, 01 Feb 2024 18:57:13 GMT

I have held onto my S10+ but trading in Iphone

Re: How trustworthy is Samsung Trade-in?

Philly_Scholar — Fri, 02 Aug 2024 03:05:33 GMT

Rest assure Samsung has the best customer service I have ever seen. I remember a few years ago, I was trading in a phone, and it got loss in route to their facility, and nevertheless the still gave me the credit. And the credit wasn't like $50, I think it was like $500+. After that I was completely sold, I never dealt with a company that was customer centered to that degree.

Re: How trustworthy is Samsung Trade-in?

Ludvdgarde — Tue, 10 Sep 2024 14:20:25 GMT

Very negative experience. I traded in two fully working and undamaged phones and after two weeks i was told they were damaged and worth only a fraction of the original deal. I decided to have them returned but that took an enormous hassle. I will not use samsung's trade in service again!

Re: How trustworthy is Samsung Trade-in?

vvvvvvvvvvvvvvvvvvvv — Mon, 30 Sep 2024 12:56:37 GMT

After 5 months had the value of my trade in taken from my bank no correspondence to say they were doing this and no correspondence to say they had not received my phone. Wanted me to send them proof of postage, but sorry, after 5 months, I don't have it.

Re: How trustworthy is Samsung Trade-in?

Tommyj67 — Tue, 14 Jan 2025 05:59:03 GMT

I think Samsungs trade in program is a scam. I traded it a Samsung A tablet in and it was in perfect condition with not even one scratch on it and I also transferred my data then fully charged it with the cable and then factory reset it, it was also in perfect working condition. I was suppose to get $100 for it, so after I got a good deal on a new S9 tablet plus my trade in it ended up being a great deal so that's the only reason I upgraded but after I buy new tablet and sent my trade in thet send me an email saying the port didn't transfer data and was defective, that's a lie..... Now after chatting with customer service and feeling positive after they said they would ask for an exception and would hear from them within 2 days I was blown off and never heard back and was recharged the $100 dollars and never got my tablet back because I was disputing it. I own many Samsung products and I'm low income so I have to buy on deals only but now they will lose me as a faithful customer.....

Re: How trustworthy is Samsung Trade-in?

michel6427 — Sun, 01 Jun 2025 14:14:45 GMT

always satisfied with Samsung products, however I used Samsung Trade in Value for the first time and I regret it, because they said that my cell phone was broken which is not the case for me, the cell phone was in excellent condition, I did not take insurance and photos of the cell phone that I sent, a big mistake , I persisted with the support but without any result, waste of time, 
 I will not trust Samsung Trade in Value again

Re: How trustworthy is Samsung Trade-in?

tenderlife — Tue, 30 Dec 2025 19:42:47 GMT

Do not use, make up defects and do not return it, better to donate it.